Ricoh Aficio MP C3002 User Manual page 214

10. Troubleshooting
Message
"Cannot detect original size.
Select scan size."
"Cannot find the specified
path. Please check the
settings."
"Cannot find the specified
path. Please check the
settings."
"Cannot start scanning
because communication was
failed."
212
Causes
The original placed on the
exposure glass is a
nonstandard size.
The destination computer
name or folder name is
invalid.
An antivirus program or a
firewall is preventing the
machine connecting to your
computer.
Scan Profile is not set on the
client computer.
Solutions
• Place the original correctly.
• Specify the scan size.
• When placing an original directly
on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more.
Check whether the computer name and
the folder name for the destination are
correct.
• Antivirus programs and firewalls
can prevent client computers from
establishing connection with this
machine.
• If you are using anti-virus
software, add the program to the
exclusion list in the application
settings. For details about how to
add programs to the exclusion
list, see the anti-virus software
Help.
• To prevent a firewall blocking the
connection, register the machine's
IP address in the firewall's IP
address exclusion settings. For
details about the procedure for
excluding an IP address, see your
firewall's Help.
Set Scan Profile. For details about how
to do this, see "Changing a Scan
Profile", Scan .