Reception System Error Code - Konica Minolta bizhub C550 User Manual

Troubleshooting
Code
N18
N20
N21
N22
N25

Reception system error code

Code
N50
N51
N52
C550
Type Error contents
Other errors Other errors
Memory error Memory over-
flow
HDD error HDD error
Conversion er- Conversion er-
ror ror
Memory over- Memory over-
flow flow
Type Error contents
SMTP recep- SMTP recep-
tion tion error
Decode Reception
length over
Decode Reception page
over
Redial ON or Remedy
OFF
OFF • Check whether each
setting is correct.
• Check whether a net-
work error exists, such
as an unplugged cable.
• Switch the main power
supply OFF/ON, and
then try sending the fax
again.
OFF Memory is full.
• Check that there are no
other jobs being proc-
essed.
• Decrease the number of
pages to be set, reduce
the scanning resolution,
and try sending the fax
again.
OFF HDD is full.
• Delete unwanted files.
• Decrease the number of
pages to be set, reduce
the scanning resolution,
and try sending the fax
again.
OFF Switch the main power
supply OFF/ON, and then
try sending the fax again.
OFF Memory is full.
• Check that there are no
other jobs being proc-
essed.
• Decrease the number of
pages to be set, reduce
the scanning resolution,
and try sending the fax
again.
Remedy
This error occurs when SMTP reception does
not start in 60 minutes after connecting to the
incoming call.
Request the sender to resend the fax.
Request the sender to shorten the length of
sent original and resend the fax.
Request the sender to resend the fax after re-
ducing the number of pages of the docu-
ment.
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