Fax Cannot Be Sent (Ip Address Fax) - Konica Minolta bizhub C550 User Manual

Troubleshooting
4.2

Fax cannot be sent (IP Address Fax)

If the fax cannot be sent, refer to the following table, and then perform the
indicated operations. If the fax still cannot be sent correctly, even after per-
forming the described operations, contact your service representative.
!
Detail
If you are unable to send a fax, the TX Result Report will be produced by
the machine. For details, refer to "TX Result Report" on page 10-9. (When
the TX Result Report printing is set)
When Nxx type error code is displayed, refer to "Error Messages" on
page 4-7.
For details on the troubleshooting procedures for original misfeed, paper
misfeed, poor print quality, or empty toner, refer to the User's Guide
[Copy Operations].
Checkpoints
Was the transmission procedure
performed correctly?
Is the recipient's Fax number cor-
rect? Were the Address Book
destination and Program destina-
tion registered correctly?
Are the network settings correct?
Is the network cable connected
correctly?
Are there problems with the recip-
ient's fax machine?
C550
Remedy
Check the transmission procedure, and then try sending
the fax again.
For details on transmission procedure, refer to page 2-8.
There may be an error in registering the Fax number when
using the Address Book destination and Program destina-
tion.
Print the Speed Dial List and check that the numbers are
registered correctly.
Correct if an error is found.
Check the [TCP/IP Settings] of Utility mode and correct if
there is an error.
Check the network cable connection and connect properly
if it is disconnected.
Are there are any problems on the recipients side, such as
their fax machine being switched off, or their fax machine
being out of paper?
Check by calling up the recipient.
4
4-4