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Chapter 11
Troubleshooting
If your IDXPERT
Handheld Labeler is not performing as documented in this user manual, use the
TM
following troubleshooting and error message guides to determine the corrective action you should
take. If the corrective action does not work, contact Brady's Technical Support Group.
Troubleshooting Guide
Symptom
Poor quality printing
Printer does not
power up when
turned on
Printer will not feed
labels
WARNING: When cutting die-cut labels, make sure to cut in between labels.
For continuous media, cut just before a notch. DO NOT cut into the notch!
Printer will not feed
labels
Printer will not feed
labels
Label material has
retracted into
cartridge
Fixed length label
text gets cut off
Label material jams
in printer
48
Cause
The print head and platen
roller are dirty.
Battery power is low.
Wrinkled media.
Dead Batteries
No Batteries
A/C adaptor not plugged
in.
The leading edge of the
media roll is uneven or
torn (not a straight edge).
The leading edge of the
media roll is either out
past the cartridge edge or
has retracted back into it.
Notch edges may be
folded. Printer is not
detecting a notch in the
media.
Excessive jarring during
transportation of material.
was not pressed
before cutting.
Retaining label was not
removed.
Corrective Action
Clean the printer.
See Cleaning on page 46.
Replace batteries.
Press
.
Replace batteries.
Insert batteries.
Ensure A/C adaptor is plugged into a
proper outlet.
Use a pair of scissors to cut a straight
leading edge on the marker roll.
Ensure that the media roll edge is flush
with edge of cartridge and under the
material guides.
Fold left edge back up so that the notch can
be read.
Ensure that retention label is reapplied
when storing the cartridge.
Press
to move the fixed length label
to the cut position.
Remove retaining label from cartridge
before inserting into printer.
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