Remote Programming Maintenance - AT&T MERLIN LEGEND Release 3.1 Maintenance And Troubleshooting Manual

Remote Programming Maintenance

Remote Programming Maintenance
Remote maintenance allows you to support the system from an off-premises
location. You can check error logs and system status and restart the system
remotely.
To perform remote maintenance, you need a PC with SPM software, a tip/ring
telephone, and a 1200-bps modem. Beginning with Release 3.0, a 2400-bps
modem may also be used.
Considerations
Review the following points before you begin remote maintenance
procedures.
Remote maintenance overrides on-site maintenance and
programming, except when on-site backup or restore is in progress.
Before you perform remote maintenance, notify the customer's system
manager.
You can perform remote maintenance and programming only from a
DOS PC, not from the UNIX environment. If you are running SPM under
IS III, you cannot perform remote maintenance.
Line noise can cause the SPM screen to display unpredictable results.
If this occurs, hang up and redial.
NOTE:
Under applicable tariffs, the customer is responsible for any charges incurred
through the remote use of system facilities. Precautions should be taken to
prevent unauthorized use of the system's outside lines by remote callers, also
called toll fraud. See Appendix A, "Customer Support Information," for more
information on security.
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Introduction