Solving Server And Printer Problems; One Or More Servers Cannot Be Brought Online; One Or More Servers Cannot Be Set Offline; Error Importing License" Message Encountered When Adding A License - Lexmark C792 Administrator's Manual

Solving server and printer problems

One or more servers cannot be brought online

Try one or more of the following:
•
Make sure a license was installed for each server during installation. For more information about activating
licenses, see "Activating LDD licenses" on page 22. For more information about adding licenses after installation,
see "Adding an MFP, e-forms virtual printer, or software client license to an existing server" on page 63.
•
Check your proxy, firewall, and other network settings across the LDD system to make sure communication is
allowed among components.
•
Uninstall and reinstall the problem server or servers, making sure to enter correct addresses for the database and
load balancer. Note that when the server is installed on the same computer as the database and the load balancer,
the fully qualified domain name of the computer must still be used, not localhost or the loopback address
(127.0.0.1).
•
Make sure all components were installed in the correct order, as outlined in "Installation overview for an enterprise
system" on page 29. If not, uninstall and reinstall all components, making sure to enter correct addresses for the
database and load balancer where applicable.
•
Make sure the correct address was used for the database when installing the load balancer. Note that when the
load balancer is installed on the same computer as the database, the fully qualified domain name of the computer
must still be used, not localhost or the loopback address (127.0.0.1). If the address was specified
incorrectly, uninstall and reinstall the load balancer and all servers.
Note: Multiple non-communicating servers may impact system performance. If you do not expect a
non-communicating server to quickly reestablish communication, you should remove it. To remove a server that is
not communicating, select the check box beside it in the table, and then click Remove Server(s).

One or more servers cannot be set offline

From the Windows Services control panel, make sure the Lexmark Solutions Apache Agent service is running.
"Error importing license" message encountered when adding a
license
Try one or more of the following:
•
Make sure all components were installed in the correct order, as outlined in "Installation overview for an enterprise
system" on page 29. If not, uninstall and reinstall all components, making sure to enter correct addresses for the
database and load balancer where applicable.
•
Make sure the correct address was used for the database and load balancer when installing servers. Note that
when the server is installed on the same computer as the database and the load balancer, the fully qualified
domain name of the computer must still be used, not localhost or the loopback address (127.0.0.1). If the
address was specified incorrectly, uninstall and reinstall the applicable servers.
•
Make sure the correct address was used for the database when installing the load balancer. Note that when the
load balancer is installed on the same computer as the database, the fully qualified domain name of the computer
must still be used, not localhost or the loopback address (127.0.0.1). If the address was specified
incorrectly, then uninstall and reinstall the load balancer and all servers.
Troubleshooting
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