Troubleshooting When Using The Scanner Function; When Scanning Is Not Done As Expected - Ricoh Aficio MP 171F Troubleshooting Manual

5. Troubleshooting When
Using the Scanner Function
This chapter describes likely causes of and possible solutions for scanner func-
tion problems.

When Scanning Is Not Done As Expected

This section describes causes and remedies when scan results are not as expect-
ed.
Problem
The scanned image is
dirty.
The image is distorted
or out of position.
The image is distorted
or out of position.
The scanned image is
upside down.
No image results from
scanning.
Images are scanned in
rotated orientation.
The scanned image
contains white spaces.
Cause
The exposure glass, scanning
glass, exposure glass cover or
ARDF is dirty.
The original was moved during
scanning.
The original was not pressed flat
against the exposure glass.
The original was placed upside
down.
The original was placed with the
front and back reversed.
If you set the original with its up-
per edge backward and save grey
scale images as a TIFF or JPEG
file, they are scanned in rotated
orientation.
If you scan originals using func-
tions other than the network
TWAIN scanner function, certain
paper size and resolution settings
may produce scanned images
that are larger than the specified
size because of margins being
added to the sides.
Solution
Clean these parts. See p.89 "Main-
taining Your Machine".
Do not move the original during
scanning.
Make sure that the original is
pressed flat against the exposure
glass.
Place the original in the correct
orientation. See "Placing Origi-
nals", Copy Reference.
When the original is placed di-
rectly on the exposure glass, the
side to be scanned must face
down. When the original is fed
via the ARDF, the side to be
scanned must face up. See "Plac-
ing Originals", Copy Reference.
• If you select [Top to Bottom] for
one- or two-sided originals,
place your originals upper
edge first in the ARDF.
• If you select [Top to Top] for
two-sided originals, select
[Single Page:PDF] or [Multi-
page:PDF] for [File Type Priority].
Scanning at a higher resolution
may reduce the margins.
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