Cannot Receive Faxes; G3 Fax - Konica Minolta bizhub 552 User Manual

12.2

Cannot receive faxes

12.2 Cannot receive faxes
When a fax cannot be received, try to correct problems by referring to the table below. If a fax reception error
persists, please contact your service representative.
d
Reference
If you are unable to send a fax, the TX Result Report is output. For details, refer to page 8-13. (When printing
the TX Result Report is enabled)
For details on error messages, Refer to page 12-6.
For problems such as jamming of originals, paper jams, poor image quality or exhausted toner, refer to the
[User's Guide Copy Operations]
12.2.1

G3 Fax

Description of
problem
Cannot receive
faxes
No printout pro-
duced
bizhub 652/552
Check points Corrective Actions
Is paper in the If the add paper icon is lit, the machine is out of paper and re-
machine? ceived documents are stored in memory. Add paper.
For the procedure for adding paper, refer to the [User's Guide
Copy Operations].
Is paper jammed In case of a paper jam, received documents are stored in
in the machine? memory.
Remove the jammed paper.
For the procedure for correcting paper jams, refer to the [Us-
er's Guide Copy Operations].
Is the machine No fax can be received if the toner is exhausted.
out of toner? Replace the toner cartridge.
For the procedure for replacing the toner cartridges, refer to
the [User's Guide Copy Operations].
Is the Receive If [Receive Mode] in the Utility menu is set to [Manual RX], it is
Mode set to Man- necessary to perform the reception procedure manually. Per-
ual RX? form the manual reception procedure by referring to page 6-3.
Is the telephone Is the telephone line disconnected? Check the telephone cord
line correctly con- for connection and, if unplugged, plug it securely.
nected?
Is [Closed Net- If [Closed Network RX] is enabled, the machine accepts faxes
work RX] ena- sent from specific recipients. For details, contact your admin-
bled? istrator.
Has a wrong SUB If a wrong sub-address is received with the Confidential or Re-
been sent in F- lay User Box set, a communication error may occur, causing
code from the failed reception. Check the sender side to see if the sub-ad-
sender side? dress is set.
Is PC-Fax RX en- Check the User Box used by the PC-Fax RX function to save
abled? data.
Is TSI Distribution Check the User Box used by the TSI Distribution function to
enabled? save data.
Is Memory RX en- If Memory RX is enabled, print the document received by fol-
abled? lowing the procedure described below.
• Press User Box and then press [System User Box].
• Press [Compulsory Memory RX User Box], and then press
[Use/File].
• If a password has been configured, enter it and then press
[OK].
• Select the document you want to print and then press
[Print].
Or set [Memory RX Setting] to [No] in the Utility menu.
Optionally, you can change the setting to disable Memory RX.
For details, refer to page 10-22.
12
12-4