Undeclared faults
System Guide
The following list describes possible undeclared faults that you
may encounter:
•
Client Problems: Client problems include job submission
problems with no message displayed at the client workstation.
•
Graphical User Interface (GUI) problems: GUI icons or
windows do not appear correctly, do not operate correctly, or
disappear suddenly.
•
Print quality: The output from the printer contains image
defects such as deletions, problems with lines, missing
images, smudges, shading, or text problems.
•
Font problems: The output from the printer contains font
defects, such as incorrect character spacing, jagged
characters, text running off the page, or sentences running into
each other.
•
Inoperable system: The inoperable system has experienced
an unrecoverable software error due to a job or operator
action.
•
Job flow: Jobs sent from the client are not received at a printer
queue.
•
Job integrity: The output from the printer is not as expected; it
may have missing pages, missing data, incorrect page
orientation, incorrectly ordered sets, or job attribute
inconsistencies.
•
PDL problem: To isolate these problems the system
administrator may ask the job submitters when they are
experiencing problems with printing.
•
Process problems: A process was followed incorrectly or
unintentionally.
•
Productivity and performance: The job takes an excessive
amount of time to complete.
•
Save problems: A job is submitted from a client with a Save
destination, but the job is not saved.
Troubleshooting
8- 3