Job Flow Problems - Xerox 6100BD - Phaser Color Laser Printer System Manual

Troubleshooting
8- 8

Job flow problems

If a job is submitted to a printer but does not print, this is a job flow
problem.
Determine the status of the printer, printer queue and ensure that
the queue is set to release jobs.
Determine which partition is full by opening a terminal window and
entering the following:
• df -k
• If the /var/spool/XRXnps/outQ partition is full, go to the Xerox
FreeFlow Print Server user interface. Open [Preferences] and
then [Job Policy]. Set the system to small partitions or large
partitions to avoid saturating the outQ.
• If the /opt partition is full, delete unnecessary files and
compress and move any core files that are in the /opt/XRXnps/
corefiles directory.
• If the /var/spool partition is full, determine the size of the /var/
spool/XRXnps/inQ directory. If a job is larger than half the size
of the directory, delete the job and restart the Xerox software.
If the job is small, store it on a server and resubmit the job from
the client.
Delete any faulted, ineligible, or held jobs that are no longer
needed. Also, delete any completed jobs in the /opt/XRXnps/
log/errorLogs directory.
• If any other partition is full, free space on the partition by
deleting any unnecessary files.
• If only one job is in the printer queue, cancel the job and
resubmit as smaller files.
If the job is in PostScript, ASCII, or TIFF format and the job status
is "processing", perform the following:
1. Hold the job.
2. Resubmit the job to a draft PostScript printer to determine if
the master is corrupted. If the job prints without problems,
contact the Customer Support Center.
NOTE: If a job that is known to be without faults has been
submitted and does not print, shut down and restart the Xerox
FreeFlow Print Server software.
If an active job has a status of "printing" or "waiting for the printer"
and does not print and there are no faults or messages displayed,
perform the following:
1. Open the printer door. If a message appears in the faults and
messages frame, then the communication with the printer is
working.
2. Restart the Xerox FreeFlow Print Server software. If the
problem still persists, contact the Customer Support Center.
System Guide