Job History Or Results; Compare The Documents With Previous Samples; Analyzing Reader Sorter Printout - Xerox 6100BD - Phaser Color Laser Printer Fundamentals

Problem solving

Analyzing reader sorter printout

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Job history or results

Ask the following questions:
• Is this the first time that this job has been run?
• What happened on the other occasions?
• Is the current result an exception?

Compare the documents with previous samples

Keep a record of base information and samples of previously
printed jobs to help isolate and resolve recurring problems. Keep
in mind that reader sorter operation is usually not under the
supervision or control of the check issuing agency.
• Does the bank printing appear in the same location on the
checks? Note the placement of the "endorsement" printing
from the bank.
• Were the checks sorted upside down or backwards?
• Was the machine serviced immediately after this check run?
An accurate dated record of base information may indicate
this.
Obtain a copy of the reader sorter reject report from your bank, if
it is available. Also, ask the bank to provide definitions of all
status and error codes that are used in the reject report. When
analyzing the report, ask the following questions:
• Does the printout correspond with the job in question?
There could be a mismatch between the report and the
documents.
• What is the reject rate?
Find out how the reject rate was calculated, by asking these
questions:
– Were paper handling rejects and Amount field rejects
subtracted from the total?
– Were blank sheets and documents that were inserted
upside down or backwards removed from the total?
(These items may not produce recognizable characters.)
Generic MICR Fundamentals Guide