Possible Misinterpretations; Problem Solving Process - Xerox 6100BD - Phaser Color Laser Printer Fundamentals

Problem solving

Possible misinterpretations

Problem solving process

7-2
• The customer may issue checks from a single account that
uses multiple printers. These printers may not all be Xerox
printers and they may be located in different cities.
• The account holder may possess a blank check book order
for years before using all the checks.
In some cases, no reject rate problem exists, but the bank or
customer feels that there is a MICR quality problem. If a problem
exists, it can be identified using the diagnostic procedures
described in the product service documentation and the quality
tools discussed earlier in this guide. However, the customer may
have misinterpreted a quality control evaluation or used
aggressive requirements beyond ANSI standards.
MICR problems are usually identified through one of the
following:
• Problem notification from the bank or other financial
institution
• Returned documents with correction strips
• Errors discovered by internal quality control, within the
internal operation
For internal errors, operators should follow the visual inspection
procedures described in the "Quality control" chapter.
For problems that result in returned documents or calls from
financial institutions, a detailed and structured analysis should be
performed. This analysis involves:
• Gathering information from the bank
• Collecting the rejected documents
• Verifying authenticity of rejected documents
• Correlating rejected characters to factors that may have
caused the rejection
• Verifying effectiveness of corrective measures
Generic MICR Fundamentals Guide