Pre-Service System Check With Remote Diagnostics - Pitney Bowes DocuMatch Integrated Mail System Reference Manual

General Machine Preventive Maintenance • 8

Pre-Service System Check with Remote Diagnostics

All DocuMatch systems are equipped with remote diagnostic
capabilities. Through Remote Diagnostics, Pitney Bowes can
quickly diagnose obscure problems and provide you with
fixes you can download. To use this feature, you need to have
an analog phone line connected to your DocuMatch (we
recommend a dedicated line). This feature is provided to you
at no cost except for the phone line.
To request a remote diagnosis of your DocuMatch:
1. Make sure that all the system feeders are loaded.
2. Generate a test piece using the DocuMatch control panel
(System Options/Print Demo Piece), or run a 10-piece job
from your host computer using all the feeders.
3. Note the system serial number.
4. Call the Pitney Bowes Technical Operations Center at
1-800-253-6565* and ask for a "Remote Diagnostic
Analysis" of your DocuMatch system.
The Technical Operations representative will call into the
analog phone line connected to your DocuMatch system to
obtain system data and other specific information. This data
will be used to analyze the configuration of the system and to
check for obvious system problems.
When Remote Diagnostics is complete, the Technical Opera-
tions representative will give you the results and provide
additional instructions and trouble-shooting assistance, or
may dispatch a Pitney Bowes Customer Service Representa-
tive if necessary.
*(Monday through Friday, 8AM-8PM, ET)
DocuMatch ™ Mail Materials Reference Guide 8-3