Invalid Or No Confirmation Code Shown; Solutions Troubleshooting; Solutions Do Not Show In The Printer; Cannot Send A Fax - Lexmark Platinum Pro900 User Manual

C
HECK IF PRINTER SEARCH IS DISABLED
Printer search should be enabled for the computer to detect your printer.
Make sure the Search for my printer on my network check box is selected on the first screen of the Add Printer
Wizard.

Invalid or no confirmation code shown

M
AKE SURE TO IMMEDIATELY ENTER THE CORRECT CONFIRMATION CODE ON YOUR PRINTER
The confirmation code generated from the Solution Center expires after some time. Generate a new one when it
expires:
1
Click Cancel on the Add Printer Wizard.
2
Add your printer again.
R
ECONNECT THE PRINTER POWER SUPPLY
1
Turn off the printer, and then unplug the power cord from the wall outlet.
2
Gently remove the power supply from the printer, and then reinsert it.
3
Plug the power cord into the wall outlet, and then turn on the printer.
4
Click Cancel on the Add Printer Wizard.
5
Add your printer again.

Solutions troubleshooting

Solutions do not show in the printer

M
ANUALLY UPDATE THE SOLUTIONS ON YOUR PRINTER
Update the solutions on your printer from the Solution Center or from your printer:
•
From the Solution Center, click Save and Sync to send the solutions you created to the printer.
•
From the home screen of the printer control panel, navigate to Update Now:
SmartSolutions > More Options > Update Now

Cannot send a fax

C
HECK YOUR FAX CONNECTION
•
Make sure the printer and other devices on the line (if applicable) are set up and configured correctly according
to your setup scenario.
•
Make sure that cables are connected to the correct ports.
•
Make sure that cables are securely plugged in.
,
AND THEN GENERATE A NEW CONFIRMATION CODE
Tips and troubleshooting
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