Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for Lexmark Pinnacle Pro901
Summary of Contents for Lexmark Pinnacle Pro901
- Page 1 SmartSolutions User's Guide 2010 www.lexmark.com...
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Page 2: Table Of Contents
Contents About SmartSolutions..................4 What is SmartSolutions?...........................4 Recommended system requirements.......................5 Understanding the Solution Center......................7 Understanding the Solution Center ........................7 Using the Solution Library...........................7 Using your workspace............................8 Getting started.....................9 Launching the SmartSolutions Web site....................9 Create an account to use Solution Center....................9 Adding a printer............................10 Updating your printer................11 Using SmartSolutions on your printer............12 Modifying printer screen saver settings............13... - Page 3 Tips for sending faxes ............................18 Before you troubleshoot SmartSolutions....................18 Smartsolutions and printer network setup troubleshooting..............19 Printer cannot connect to the network ......................19 Printer cannot connect to the Internet ......................21 Cannot launch SmartSolutions .........................22 Computer cannot detect printer........................22 Cannot add printer ............................24 Invalid or no confirmation code shown ......................24 Enabling Java in your browser ..........................24 Solutions troubleshooting........................25...
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Page 4: About Smartsolutions
SmartSolutions is a set of solutions that you can create, customize, and download from the SmartSolutions Web site (http://smartsolutions.lexmark.com) to your printer. It lets you create one-touch custom solutions to streamline repetitive copying, scanning, and printing tasks. SmartSolutions also lets you view RSS feeds, Google Calendar, and online photo albums from the printer control panel. -
Page 5: Recommended System Requirements
Solution Description Scan to Fax Fax documents directly from the printer using pre-defined names or contacts from the address book. Scan to File Scan and save files to a previously selected directory on a computer using pre-defined settings. * You can select one or more of these solutions as your printer screen saver. Examples: •... - Page 6 Fedora For the latest updates to the operating system recommendations, visit the Web site at http://smartsolutions.lexmark.com. Requirements for Print a File Your computer must have a Windows operating system. The printer driver must be installed with a network printer connection.
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Page 7: Understanding The Solution Center
Understanding the Solution Center Understanding the Solution Center Solution Library Select a solution to create and add to your printer. Workspace • View, edit, and delete the solutions that you have created. • Change the order in which the solutions appear on the printer control panel. •... -
Page 8: Using Your Workspace
Notes: • If you have multiple printers on your SmartSolutions account, the solution will be added to the selected printer. • You can add up to 75 solutions to a printer. For more information on how to create and customize solutions, click ? on the solution dialog. Using your workspace Your workspace contains the different solutions that you have customized for each printer. -
Page 9: Getting Started
Using a Web browser Open a Web browser. Type http://smartsolutions.lexmark.com in the address bar and press Enter. To easily access SmartSolutions for later use, you may bookmark the Web site or create a shortcut on your desktop. Create an account to use Solution Center Creating a SmartSolutions account allows you to save custom solutions and send these customized solutions to your printer. -
Page 10: Adding A Printer
Adding a printer Launch the SmartSolutions Web site on your computer. Log on to SmartSolutions. Note: If it is your first time to log on to the SmartSolutions Web site, then you will be prompted to create an account. Click the Solution Center tab. At the bottom of the screen, click Add Printer. -
Page 11: Updating Your Printer
Updating your printer After creating your solutions, you need to update your printer for it to successfully receive the changes. Make sure: • Your printer and computer are each connected to the Internet through an Ethernet or wireless connection. • Your printer is turned on and at the home screen. -
Page 12: Using Smartsolutions On Your Printer
Using SmartSolutions on your printer Before you begin, make sure: • Your printer and computer are each connected to the Internet through an Ethernet or wireless connection. • Your printer is powered on, and at the Home screen. • You have saved the solutions you have created on the Solution Center, and sent them to your printer. If using a copy or print solution, load paper. -
Page 13: Modifying Printer Screen Saver Settings
Modifying printer screen saver settings Setting solutions as the printer screen saver You can use the Solution Center to choose which solution you want to appear on your printer screen saver. Notes: • The printer screen saver only supports solutions that display Web-based information on the printer control panel. For example, you can customize your screen saver to display headlines from your RSS feeds or images from your online photo viewer. - Page 14 Select your preferred time interval before the screen saver is initiated. Selecting Off will disable screen savers on your printer. Touch Accept. Make the screen saver run longer than the printer's default Power Saver timeout The screen saver runs for a number of minutes before the printer goes into Power Saver mode. The printer default for Power Saver is 60 minutes.
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Page 15: Faq
How can I fix network printer problems with the Wireless Setup Utility? Your network must be properly set up for the Solution Center to access the printer network information. To set up your network, run the Wireless Setup Utility. Click or Start. -
Page 16: How Do I Reactivate A Printer That Is No Longer Linked To My Account
How do I reactivate a printer that is no longer linked to my account? Right click on the inactive printer, and then click Reactivate. From the Solution Center Printer Setup dialog, click Start. Follow the instructions on the computer screen. If you still cannot see your printer, then add it again. -
Page 17: How Do I Turn The Screen Saver On Or Off On The Printer
How do I turn the screen saver on or off on the printer? From the home screen of the printer control panel, navigate to Screen Saver: > Device Setup > Screen Saver. Touch Timeout. To turn the printer screen saver on, select your preferred time interval. To turn the printer screen saver off, select Off. -
Page 18: Tips And Troubleshooting
Tips and troubleshooting Tips Some solutions require that your printer is properly set up for basic printer functions. The following tips will help you make sure your printer is correctly set up for these solutions. Tips for printing • Use the appropriate paper for your print job. •... -
Page 19: Smartsolutions And Printer Network Setup Troubleshooting
• Your printer is securely connected to the computer, print server, or other network access points. • You select “Always trust content from this publisher” from the Java Warning - Security dialog. When the Java Warning - Security dialog appears, select “Always trust content from this publisher”, and then click Run. - Page 20 • Make sure the Wi-Fi indicator light is lit and is solid green. If the Wi-Fi indicator light is not lit or is orange, then try reconnecting to the wireless network. • Make sure the SSID is correct. Print a network setup page from the printer to check the network settings. •...
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Page 21: Printer Cannot Connect To The Internet
Make sure your Ethernet or wireless connection is working, and that all devices are properly connected. For more information, see “Printer cannot connect to the network” on page 19. AKE SURE THE PRINTER FIRMWARE IS UPDATED Check the Lexmark Web site for critical firmware updates. Go to the Lexmark Web site at http://www.lexmark.com. Click Drivers and Downloads. -
Page 22: Cannot Launch Smartsolutions
Plug the power cord into the wall outlet, and then turn on the printer. AKE SURE THE PRINTER FIRMWARE IS UPDATED Check the Lexmark Web site for critical firmware updates. Go to the Lexmark Web site at http://www.lexmark.com. Click Drivers and Downloads. - Page 23 Select your printer. A link to important firmware updates is usually posted on the product page. HECK THE PRINTER CONNECTION Make sure: • The printer is not connected to a computer that hosts printer sharing over a network. • The printer is not connected through Ethernet to a print server on the network. •...
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Page 24: Cannot Add Printer
ESET THE WIRELESS SETTINGS TO FACTORY DEFAULTS Note: Resetting to factory default settings will delete all the printer network settings you have previously selected. You will need to set your settings again. For more information on setting up a wireless or Ethernet connection on your printer, see the Network Getting Started Guide. -
Page 25: Solutions Troubleshooting
For Firefox users From the browser menu, navigate to: Tools > Options > Content tab Select Enable Java. For Safari users From the browser menu, navigate to: Safari > Preferences > Security From the Web content area, select Enable Java. Solutions troubleshooting Solutions do not show in the printer ANUALLY UPDATE THE SOLUTIONS ON YOUR PRINTER... -
Page 26: Cannot Send E-Mail
ECREASE THE TRANSMISSION OF THE FAX MODEM The modem of the printer can transmit data at 33,600 bps. This is the maximum speed at which the printer can send and receive faxes. It is not necessary, however, to set the modem to its fastest transmission capability. The speed of the modem of the receiving fax machine must match or be greater than the speed at which you are sending your fax. -
Page 27: Cannot Display Photos
AKE SURE THE RECIPIENT MAILBOX IS NOT FULL This causes e-mail to bounce back to your inbox. Cannot display photos HECK THE NTERNET CONNECTION Viewing photos from an online photo album requires a working Internet connection. For more information on checking the printer internet connection, see “Printer cannot connect to the Internet”... -
Page 28: Cannot Display Google Calendar
Cannot display Google Calendar HECK THE NTERNET CONNECTION Viewing Google Calendar requires a working Internet connection. For more information on checking the printer internet connection, see “Printer cannot connect to the Internet” on page 21. HECK THE PRINTER PROXY SERVER CONFIGURATION Depending on your network, you may or may not need to configure a proxy. - Page 29 Using the Solution Center Printer Setup How do I check the printer connection? Make sure: • The printer is not connected to a computer that hosts printer sharing over a network. • The printer is not connected through Ethernet to a print server on the network. •...
- Page 30 • Make sure the Wi-Fi indicator light is lit and is solid green. If the Wi-Fi indicator light is not lit or is orange, then try reconnecting to a wireless network. • Make sure the SSID is correct. Print a network setup page from the printer to check the network settings. •...
- Page 31 Finding the printer MAC address Select one of the two ways to find the printer MAC address: • A MAC address label is located inside the printer. The MAC address of the printer is a series of letters and numbers. Other devices sometimes use a type of MAC address called Universally Administered Address (UAA).
- Page 32 Printer not showing number entry screen • Make sure to select the correct printer from the printers found in your network. A printer can be identified by its MAC address and IP address. For more information, see “How do I know which printer to select?”...
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Page 33: For Windows Users
• If your printer is connected to a wireless network, then make sure that the Wi-Fi indicator light is lit and is solid green. If the Wi-Fi indicator light is not lit or is orange, then run the wireless setup again. For Windows users Click or Start. - Page 34 Printer shows an error The printer may show the following error messages when adding a printer. Use the following suggestions to clear the error messages. No Internet Connection Detected • Check the printer network connection. Make sure it is active and is working properly. For more information, see “How do I check the printer connection?”...
- Page 35 • When adding a printer manually: – It is recommended that you place the printer near the computer. You can choose to move it again after adding – If the printer is far from the computer, ask for someone's help in entering the confirmation codes. •...
- Page 36 Proxies are typically in the abc.xyz.com:80 format, where abc.xyz.com is the HTTP proxy name, and 80 is the port number used. Contact your system support person for details on your network proxy server configuration. Checking proxy settings on an Internet browser If the printer and computer are on the same network, and your Internet browser uses manual proxy configuration, then you may copy the proxy settings from the Internet browser and enter it on the printer.
- Page 37 From the Solution Center Printer Setup dialog, click Retry. If the printer still cannot connect to the Internet, then see “Printer cannot connect to the Internet” on page 21. How do I check the printer network setup? Check if the printer is connected to the computer using a USB cable: If the printer is only connected to the computer through a USB cable, then you will need to connect it to an Ethernet or wireless network with Internet connection.
- Page 38 • Make sure the SSID is correct. Print a network setup page from the printer to check the network settings. • Make sure your WEP key or WPA passphrase is correct (if your network is secure). Log in to the access point (wireless router) and check the security settings. •...
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Page 39: Using The Address Book
Java 5 or later later Fedora For the latest updates to the operating system recommendations, visit the Web site at http://smartsolutions.lexmark.com. Software downloads Visit these Web sites to download compatible versions of the supported software applications or browsers: • Internet Explorer: http://www.microsoft.com/windows/internet-explorer/ •... - Page 40 Click Search address book from the solution dialog to launch the printer address book. • From the Contacts tab, select a name from the list to add that contact in your e-mail or fax. • From the Groups tab, select a name from the list to add that group in your e-mail or fax. Notes: •...
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Page 41: Index
Index error message using the printer software 9 cannot detect Internet adding a printer connection 34 disabling printer search 38 communication error 34 network setup error messages 34 unable to connect to server 34 checking Ethernet connection 37 no confirmation code shown 35 error messages 34 checking wireless connection 37 no number entry screen 32... - Page 42 proxy format 35 solutions 4 cannot send a fax 25 set as screen saver 13 printer network settings 15 updating 16 solutions do not show in the solutions do not show in the printer 25 recommended system printer 25 solutions not updated 28 requirements 5, 39 solutions troubleshooting replacing a printer 16...