Lexmark S600 Series User Manual
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Lexmark S600 Series User Manual

Lexmark printer user's guide
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See also: Instruction and Installation Manual , Quick Reference Manual
S600 Series User's Guide
November 2010
www.lexmark.com
Machine type(s):
4446
Model(s):
W01, WE1

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Summary of Contents for Lexmark S600 Series

  • Page 1 S600 Series User's Guide November 2010 www.lexmark.com Machine type(s): 4446 Model(s): W01, WE1...

  • Page 2: Table Of Contents

    Finding information about the printer...8 Understanding the parts of the printer...10 Ordering and replacing supplies...13 Ordering ink cartridges...13 Using genuine Lexmark ink cartridges...13 Replacing ink cartridges...14 Ordering paper and other supplies...15 Recycling Lexmark products...15 Using the printer control panel buttons and menus...16 Using the printer control panel...16...
  • Page 3 Scanning to a local or network computer...60 Scanning to a flash drive or memory card...61 Scanning photos into an editing application...61 Scanning documents into an editing application...63 Scanning directly to e-mail using the printer software...64 Scanning to a PDF...64 Scanning FAQ...65 Canceling scan jobs...66...
  • Page 4 Cleaning the exterior of the printer...101 Cleaning the scanner glass...102 Cleaning the touch screen...102 Troubleshooting...103 Before you troubleshoot...103 Using the Service Center to solve printer problems...103 If Troubleshooting does not solve your problem...103 Setup troubleshooting...103 Jams and misfeeds troubleshooting...109 Print troubleshooting...111 Copy and scan troubleshooting...113...
  • Page 5 Power consumption...139 Index...151 Contents...

  • Page 6: Safety Information

    Refer service or repairs, other than those described in the user documentation, to a professional service person. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding.

  • Page 7: About Your Printer

    We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.

  • Page 8: Finding Information About The Printer

    Clean Printhead” features. These features clean the printhead nozzles to improve the quality of your prints. Recycling • Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To return an ink cartridge, go to www.lexmark.com/recycle. Follow the instructions to request a postage-paid bag. •...
  • Page 9 Note: Select your region, and then select your product to view the appropriate support site. Record the following information (located on the store receipt and the back of the printer), and have it ready when you contact support so that they may serve you faster: •...

  • Page 10: Understanding The Parts Of The Printer

    Sunday (11:00 AM–8:00 PM ET) Support telephone numbers and hours of operation for your region or country can be found on the Support Web site (http://support.lexmark.com) or on the printed warranty that came with your printer. Warranty information varies by country or region: •...
  • Page 11 Connect the printer to a computer using a USB cable. Warning—Potential Damage: Do not touch the USB port except when plugging in or removing a USB cable or installation cable. Power supply with port Connect the printer to a power source. Duplex unit •...
  • Page 12 Use the Scanner unit • Access the ink cartridges and printhead. • Remove paper jams. About your printer...

  • Page 13: Ordering And Replacing Supplies

    Magenta color cartridge High yield magenta color cartridge Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or recycling. Available only on the Lexmark Web site at www.lexmark.com. Using genuine Lexmark ink cartridges Lexmark printers, ink cartridges, and photo paper are designed to perform together for superior print quality, and our inks are formulated to work with your printer and help extend the life of your product.

  • Page 14: Replacing Ink Cartridges

    Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones or the ink remaining in the printhead nozzles may dry out. Turn on your printer. Open the printer.

  • Page 15: Ordering Paper And Other Supplies

    Find the product type you want to recycle, and then select your country or region from the list. Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in a Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to determine the items they accept.

  • Page 16: Using The Printer Control Panel Buttons And Menus

    Using the printer control panel buttons and menus Using the printer control panel The following diagrams explain the sections of the printer control panel: Note: The icons are displayed when they are selectable on the current screen. If an icon is not displayed, then the function is not available.

  • Page 17: Understanding The Home Screen

    Understanding the home screen After the printer is turned on and a short warm-up period occurs, the display shows the following basic screen which is referred to as the home screen. Use the home screen selections to initiate an action, such as copying or scanning, or to change printer settings.

  • Page 18: Navigating Menus Using The Touch Screen

    Activate Eco-Mode to select the following options: • Print on both sides of the paper (duplex). • Change to Power Saver mode after the printer is left idle for 10 minutes. • Set screen brightness to low. Navigating menus using the touch screen...

  • Page 19: Changing The Power Saver Timeout

    Changing the Power Saver timeout The Power Saver timeout is the time it takes for the printer to switch to Power Saver mode when the printer is left idle. The Power Saver feature optimizes energy efficiency by reducing the printer power consumption (as much as 28 percent on some printer models) compared to the default printer settings.

  • Page 20: Saving Paper And Energy With Eco-Mode

    Screen Dim • 2-Sided Printing Note: If you select 2-Sided Printing, then the printer prints on both sides of the paper (duplex) for copy and fax jobs, and for printing in Windows. Resetting to factory settings Resetting to factory default settings will delete all the printer settings you have previously selected.

  • Page 21: Using The Printer Software

    Software installed during printer installation When you set up the printer using the installation software CD, all the necessary software was installed. You may have chosen to install some additional programs. The following table provides an overview of various software programs and what they can help you do.

  • Page 22: Printer Software

    Add, edit, or delete contacts in the built-in phone book. • Access the Lexmark Fax Setup Utility in four-in-one printers. Use the Fax Setup Utility to set the Speed Dial and Group Dial numbers, set Ringing and Answering, and print fax history and status reports.

  • Page 23: Using The Macintosh Printer Software

    Use the Printing Preferences Note: Your printer may not come with some of these programs or some of the functions of these programs, depending on the features of the printer that you purchased. Using the Macintosh printer software Software installed during printer installation Applications are installed along with the printer software during installation.

  • Page 24: Web Links

    (referred to as Wireless Setup Assistant) Uninstaller Note: Your printer may not come with these applications, depending on the features of the printer that you purchased. Web Links Web Links are links to predefined Web pages. In Mac OS X version 10.6 From the Finder, navigate to: Applications >...

  • Page 25: Finding And Installing Optional Software

    Visit Lexmark SmartSolutions Note: Your printer may not come with these Web Links, depending on the features of the printer that you purchased. Finding and installing optional software For Windows users Click or Start. Click All Programs or Programs, and then select the printer program folder from the list.

  • Page 26: Reinstalling The Printer Software

    When you set up the printer using the installation software CD, all the necessary software was installed. If you encountered problems while installing, or if your printer does not appear in the Printers folder or as a printer option when you send a print job, then try removing and reinstalling the printer.

  • Page 27: Installing The Printer Software

    Follow the instructions on the computer screen to remove the software. Installing the printer software Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall the current software first. For Windows users Close all open software programs.

  • Page 28: Loading Paper And Original Documents

    Adjust the paper guides so they rest against the edges of the paper. Note: Do not force paper into the printer. The paper should be flat against the paper support, and the edges should be flush against both paper guides.
  • Page 29 • You use banner paper designed for inkjet printers. • You place a stack of banner paper on or behind the printer, and feed in the first sheet. • The paper guides rest against the edges of the paper.
  • Page 30 Load up to: 10 envelopes 25 sheets of labels 25 greeting cards, index cards, postcards, or photo cards 25 sheets of photo/glossy paper Make sure that: • The print side of the envelope is faceup. • The paper guides rest against the edges of the envelopes. •...

  • Page 31: Saving Paper Default Settings

    Choose the default settings: • If you want to set the default paper size: Touch Paper Size. Select the default paper size for the printer, and then touch Accept. • If you want to set the default paper type: Touch Paper Type.

  • Page 32: Printing

    Click OK or Print. For Macintosh users With a document open, choose File > Page Setup. From the Page Setup dialog, set the printer, paper size, and orientation. Click OK. From the menu bar, choose File > Print. From the Printer pop-up menu, choose your printer.

  • Page 33: Collating Printed Copies

    • The collate option is available only when you are printing multiple copies. • To prevent smudging when printing photos, remove each photo as it exits the printer, and then let it dry before stacking. For Windows users With a document open, click File > Print.

  • Page 34: Printing Multiple Pages On One Sheet

    Click OK or Print. For Macintosh users With a document open, choose File > Page Setup. From the Page Setup dialog, set the printer, paper size, and orientation. Click OK. From the menu bar, choose File > Print. From the Printer pop-up menu, choose your printer.
  • Page 35 • The printer and the computer must be on. • The memory card or flash drive must contain document files that are supported by the printer. For more information, see “Supported memory cards and file types” on page 39. •...

  • Page 36: Printing Specialty Documents

    For Macintosh users With a document open, choose File > Page Setup. From the “Format for” pop-up menu, choose your printer. From the Paper Size pop-up menu, choose your envelope size. If no size matches the envelope size, then set a custom size.

  • Page 37: For Macintosh Users

    Tips on loading label sheets • Make sure the top of the label sheet feeds into the printer first. • Make sure the adhesive on the labels does not extend to within 1 mm of the edge of the label sheet.

  • Page 38: Working With Photos

    Memory cards and flash drives are storage devices frequently used with cameras and computers. You can remove the memory card from the camera or the flash drive from the computer and insert it directly into the printer. Insert a memory card into the card slot or a flash drive into the USB port.

  • Page 39: Printing Photos Using The Printer Control Panel

    Notes: • If the printer does not recognize the memory device, then remove and reinsert it. • If a flash drive or a digital camera set to mass storage mode is inserted into the USB port while a memory card is in the card slot, then a message appears on the display prompting you to choose which memory device to use.
  • Page 40 If necessary, touch Accept each time you make a selection. Press Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing. Editing photos using the printer control panel Load photo paper. Insert a memory card or flash drive.

  • Page 41: Printing Photos From A Memory Device Using The Printer Software

    Follow the instructions on the computer screen to transfer the photos to the computer or to print. If the printer is using a Wireless connection (selected models only) From the Memory Device screen, touch More Options. Touch Connect to Computer, and then select a network computer where you want to save the photos.

  • Page 42: Printing Photos From A Pictbridge-Enabled Digital Camera

    Note: The printer will use the default print settings unless you change the print settings from the camera. See the documentation for your camera to begin printing. Note: If you insert the camera while the printer is performing another job, then wait for the job to finish before printing from the camera.

  • Page 43: Printing From A Bluetooth-Enabled Device

    Note: The printer does not support printing files from your computer using a Bluetooth connection. You need to set up a connection between a Bluetooth-enabled device and your printer if you are sending a print job from the Bluetooth device for the first time. You will need to repeat the setup if: •...
  • Page 44 You need to repeat the setup of the deleted device to be able to send a print job to the printer. Note: You need to set up a connection for each Bluetooth device that you use to send a print job to the printer. To set up a connection between the printer and a Bluetooth-enabled device: Insert a USB Bluetooth adapter into the USB port located on the front of the printer.

  • Page 45: Setting The Bluetooth Security Level

    > Bluetooth Setup > Security Level Select the security level, and then touch Accept. • Low—Allow Bluetooth devices to connect and send print jobs to your printer without requiring users to enter a pass key. • High—Require users to enter a four-digit numeric pass key on the Bluetooth device before connecting and sending print jobs to the printer.
  • Page 46 Your printer automatically switches to Bluetooth mode when you insert a USB Bluetooth adapter. Make sure the printer is set up to receive Bluetooth connections. For more information, see “Setting up a connection between your printer and a Bluetooth-enabled device” on page 43.

  • Page 47: Printing On Both Sides Of The Paper (Duplexing)

    Printing on both sides of the paper (duplexing) automatically The automatic duplex unit, available only on select printer models, supports A4- and letter-size paper. If you purchased a model without automatic duplex, or if you need to print duplex using other paper sizes, then see the instructions for printing on both sides of the paper (duplexing) manually.
  • Page 48 In Mac OS X version 10.6 From the Apple menu, navigate to: System Preferences > Print & Fax > select your printer > Open Print Queue > Printer Setup > Driver From the Two-Sided Printing Dry Time pop-up menu, choose a dry time setting.
  • Page 49 Note: The Print Instruction Page to Assist in Reloading item is selected automatically. Click OK. The printer prints the odd-numbered pages and the instruction sheet. Flip and reload the paper, following the directions on the instruction sheet to complete the print job.

  • Page 50: Managing Print Jobs

    Managing print jobs Setting your printer as the default printer Your printer should be selected automatically from the Print dialog when you send a print job. If you have to manually select your printer, then it is not the default printer.
  • Page 51 In the Start Search or Run box, type control printers. Press Enter, or click OK. The printer folder opens. Right-click the printer, and then select Printing Preferences. Select Quick Print as the printing mode. For Macintosh users With a document open, choose File > Print.

  • Page 52: Pausing Print Jobs

    If you want to pause a particular print job, then choose the document name, and then click Hold. • If you want to pause all print jobs in the queue, then click Pause Printer or Stop Jobs, depending on your operating system.

  • Page 53: Canceling Print Jobs

    If you want to resume a particular print job, then choose the document name, and then click Resume. • If you want to resume all print jobs in the queue, then click Resume Printer or Start Jobs. Canceling print jobs...

  • Page 54: Copying

    Copying Use the ADF for multiple-page documents. Note: The ADF is available only on select models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for copying • When using the ADF, adjust the paper guide on the ADF to the width of the original document.

  • Page 55: Copying An Id Card

    From the home screen, navigate to Photo Reprint: SmartSolutions > Photo Reprint Touch Continue. Select the photo print size, and then touch Accept. Touch Continue to start printing. Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing. Copying an ID card Load paper.

  • Page 56: Adjusting Copy Quality

    • If you select Borderless, then the printer will reduce or enlarge the document or photo as necessary to print a borderless copy on the paper size that you selected. For best results with this resize setting, use photo paper and set the paper type to Photo, or let the printer automatically detect the paper type.

  • Page 57: Repeating An Image On One Page

    From the home screen, navigate to Number of Copies: Copy > Number of Copies Enter the number of copies you want to print, and then touch Accept. Touch More Options. Scroll to Collate, and then touch Press Repeating an image on one page You can print the same page image multiple times on one sheet of paper.

  • Page 58: Making A Duplex Copy

    Making a duplex copy automatically The automatic duplex unit, available only on selected printer models, supports letter- and A4-size paper. If you purchased a model without automatic duplex, or if you need to make duplex copies using other paper sizes, then see the instructions for making a duplex copy manually.

  • Page 59: Canceling Copy Jobs

    Remove the paper from the paper exit tray, and then reload the paper to print the other side of the document. Press Canceling copy jobs To cancel a copy job, press Scanning stops and the printer returns to the previous menu. Copying...

  • Page 60: Scanning

    Notes: • If the printer is connected only to a local computer, then the printer will automatically download a list of the scan applications. • You may be prompted to enter a PIN if the computer requires it. Enter the PIN using the keypad.

  • Page 61: Scanning To A Flash Drive Or Memory Card

    Select the color, resolution quality, and original image size. If necessary, touch Accept each time you make a selection. Press to start scanning. The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved. Scanning photos into an editing application Using the printer control panel Load a photo or photos faceup into the ADF or facedown on the scanner glass.
  • Page 62 You may be prompted to enter a PIN if the computer requires it. Enter the PIN using the keypad. • To assign a computer name and a PIN to the computer, see the Help for the printer software associated with your operating system.

  • Page 63: Scanning Documents Into An Editing Application

    For Macintosh users Load an original document faceup into the ADF or facedown on the scanner glass. From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. Double-click Scan Center or All-In-One Center. From the “What is being scanned?” area on the main screen, select a document type other than Photo.

  • Page 64: Scanning Directly To E-Mail Using The Printer Software

    For Macintosh users Load an original document faceup into the ADF or facedown on the scanner glass. From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. Double-click Scan Center or All-In-One Center. From the “What is being scanned?” area on the main screen, select a document type.

  • Page 65: Scanning Faq

    You may be prompted to enter a PIN if the network computer you are scanning to requires one. To learn how PINs get assigned to network computers, see the Help for the printer software associated with your operating system.

  • Page 66: Canceling Scan Jobs

    What is an application list, and how do I update it? When you scan a file, you can choose which application to use to open it on your computer. The printer downloads this application list from your computer when scanning for the first time. If you do not see the application you want on the list, or if you install new applications on your computer, then update the application list in the printer.

  • Page 67: E-Mailing

    E-mailing Your can use your printer to send e-mail to one or more recipients without using a computer. To do this, you can either scan a document or photo and then send it as an e-mail, or you can attach a saved document or photo from a memory device to an e-mail.

  • Page 68: Creating An E-Mail Contact List

    Touch each item, and then enter the necessary information. If necessary, touch OK or Accept to save each item. • Return E-mail Address—Enter your e-mail address. • Send Me a Copy—Touch Yes to send yourself a copy of every e-mail sent from your printer. • Subject Line—Enter your default e-mail subject. •...
  • Page 69 For Windows users Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Click Printer Home. Click the Fax tab, and then click Edit contact list. The Contacts tab of the Printer Setup Utility opens.

  • Page 70: Sending E-Mail

    Make sure the printer is connected to an Ethernet or wireless network before sending an e-mail. If necessary, make sure the network is connected to the Internet for the printer to communicate with the SMTP server. If the printer cannot connect to the Internet, then contact your system support person.
  • Page 71 The Memory Device screen appears on the display. Notes: • The printer reads only one memory device at a time. • If a flash drive is inserted into the USB port while a memory card is in the card slot, then a message appears on the display prompting you to select which memory device to use.

  • Page 72: Canceling An E-Mail

    • If you want to attach a photo: Touch Attach Photo to E-mail. Touch the photo you want to attach. Touch Continue. Touch an option to enter or select the recipients: • Enter E-mail Address—Enter the e-mail address manually. • Address Book—Touch Sort by Name or Sort by Group, and then select the contact.

  • Page 73: Networking

    Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Supported network security options The printer supports three wireless security options: no security, WEP, and WPA/WPA2.

  • Page 74: Printing A Network Setup Page

    Note: If your network uses WPA or WPA2 security, then select WPA Personal when you are prompted to select the type of security your network uses. Printing a network setup page A network setup page lists the configuration settings of the printer, including the IP address and MAC address of the printer. Load plain paper.

  • Page 75: Installing The Printer On Other Computers

    Installing the printer on other computers Once the printer is set up on the wireless network, it can be accessed wirelessly by any other computer on the network. However, you will need to install the printer driver on every computer that will access it. You do not need to configure the printer again, although you will need to run the setup software on each computer to install the driver.

  • Page 76: Special Wireless Installation Instructions

    – The printer is turned off or is powering up. – The printer is not connected to a wireless network and is in Power Saver mode. In Power Saver mode, the power light pulses on and off. • Solid orange means one of the following: –...

  • Page 77: Assigning A Static Ip Address

    The printer will be assigned an IP address automatically through DHCP on most wireless networks. Complete the wireless setup, allowing the printer to receive a DHCP address from a DHCP server on the network. Print a network setup page to see what IP address is currently assigned to the printer.

  • Page 78: Advanced Wireless Setup

    • The printer can communicate on only one wireless network at a time. Configuring the printer for an ad hoc wireless network will keep it from working on any other wireless network, either ad hoc or infrastructure.
  • Page 79 When the available networks are displayed, provide the network name and the security information you created. The installer will configure the printer for use with your computer. Store a copy of your network name and security information in a safe place for future reference.
  • Page 80 When the available networks are displayed, provide the network name and the security information you created. The installer will configure the printer for use with your computer. Store a copy of your network name and security information in a safe place for future reference.

  • Page 81: Adding A Printer To An Existing Ad Hoc Wireless Network

    WPS. In order to use WPS to configure the printer, the wireless router must also support WPS. If you want to use WPS to set up your printer, then insert the CD and follow the instructions on the computer screen. Notes: •...
  • Page 82 Note: There is no need to remove the USB cable connecting the printer to the computer during wireless configuration. Switching to a local (USB) connection Attach one end of a USB cable to the USB port on the back of the printer. Attach the other end to a USB port on the computer.

  • Page 83: Sharing A Printer In A Windows Environment

    Select Local Port, and then click New Port. Type the Universal Naming Convention (UNC) Port name, which consists of the server name and the distinctive printer name that was specified in step 2 on page 83. The name should be in the form \\server \printer.

  • Page 84: Networking Faq

    In the Search field, type sharing the printer on a network, and then press return. To let other Macintosh computers on the network that use Mac OS X version 10.3 or later use any printer connected to your Macintosh computer, double-click Sharing your printer with Mac OS X users.

  • Page 85: Where Do I Find My Wep Key Or Wpa Passphrase

    Where do I find my WEP key or WPA passphrase? To find the WEP key or WPA passphrase for the wireless network, view the security settings on the access point or wireless router. Most access points have a Web page that can be accessed using a Web browser. You can also check the manual that came with your access point or router.

  • Page 86: How Do I Find Out What Type Of Security My Network Is Using

    How do I find out what type of security my network is using? You must know the WEP key or WPA passphrase and the type of security (WEP, WPA, or WPA2) used on the wireless network. To obtain this information, see the documentation that came with your wireless access point (wireless router), see the Web page associated with the wireless access point, or consult your system support person.

  • Page 87: Why Do I Need An Installation Cable

    Why do I need an installation cable? When setting up the printer on your wireless network, the printer will need to temporarily connect to a computer using the installation cable. This temporary connection is used to set up the wireless settings of the printer.

  • Page 88: How Do I Attach The Installation Cable

    How do I attach the installation cable? The installation cable attaches to a USB port on the computer and to the square connector on the back of the printer. This connection allows you to configure the printer for a networked or locally attached installation.

  • Page 89: Finding The Signal Strength

    The strength of the signal received by your computer can also affect the connectivity of the printer with the network during configuration. When you installed the wireless adapter in your computer, the adapter software probably placed an icon in your system tray.

  • Page 90: How Can I Improve Wireless Signal Strength

    OVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT If the printer is too far away from the access point, it will not be able to communicate with other devices on the network. For most indoor wireless networks, the maximum distance between the access point and the printer is approximately 100 feet (30 meters).
  • Page 91 If the SSIDs are the same, then the computer and the printer are connected to the same wireless network. If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the computer.

  • Page 92: Can I Use My Printer On A Usb And A Network Connection At The Same Time

    Store the SSID and the WEP key or WPA passphrase in a safe place for future reference. Can I use my printer on a USB and a network connection at the same time? Yes, the printer supports a simultaneous USB and network connection. The printer can be configured in the following ways: •...

  • Page 93: How Do I Find The Mac Address

    This is called MAC filtering. If MAC filtering is enabled in your access point and you want to add a printer to your network, then the MAC address of the printer must be included in the MAC filter list.

  • Page 94: How Do I Locate Ip Addresses

    How are IP addresses assigned? An IP address may be assigned automatically by the network using DHCP. Once the printer is set up on a computer, the computer sends all print jobs across the network to the printer using this address.
  • Page 95 WEP keys are configured on the wireless access point. Select the same key index on your printer as you are using on your wireless access point. Networking...

  • Page 96: Using Smartsolutions

    SmartSolutions also lets you view RSS feeds, Google Calendar, and online photo albums from the printer control panel. To access a solution you created or customized, touch SmartSolutions on the printer control panel, and then select the icon or name of the solution.

  • Page 97: Creating And Customizing Printer Solutions

    Note: You need to add your printer to the Solution Center before you can start creating or customizing solutions. Creating and customizing printer solutions Before you begin, make sure: •...
  • Page 98 For more information, see the SmartSolutions User's Guide on the Web site. Using SmartSolutions...

  • Page 99: Maintaining The Printer

    Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily turn on if it is turned off.

  • Page 100: Aligning The Printhead

    Load plain paper. Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Navigate to: Printer Home > select your printer > Maintenance tab > Align cartridges Follow the instructions on the computer screen.

  • Page 101: Cleaning The Exterior Of The Printer

    Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of the printer. Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper exit tray.

  • Page 102: Cleaning The Scanner Glass

    Note: Make sure all ink or corrective fluid on a document is dry before placing the document on the scanner glass. Cleaning the touch screen The touch screen of your printer control panel may need to be cleaned from time to time to remove fingerprints and smudges.

  • Page 103: Troubleshooting

    Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Make sure the printer is turned on. • Make sure the printer is securely connected to the host computer, print server, or other network access point. • Check the printer for error messages, and resolve any errors. •...

  • Page 104: Incorrect Language Appears On The Display

    “Print job does not print or is missing pages” on page 106 • “Printer is printing blank pages” on page 107 • “Printer is busy or does not respond” on page 108 • “Cannot delete documents from the print queue” on page 108 •...

  • Page 105: Software Did Not Install

    Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software.

  • Page 106: Print Job Does Not Print Or Is Missing Pages

    From the printer pop-up menu, choose your printer, and then click Print. If your printer does not appear on the Printer list, then choose Add Printer. From the list of printers in the Default tab, select your printer, and then click Add.

  • Page 107: Printer Is Printing Blank Pages

    Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. Firmly plug the square end of the USB cable into the back of the printer. Firmly plug the rectangular end of the USB cable into the USB port of the computer.

  • Page 108: Printer Is Busy Or Does Not Respond

    If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AKE SURE THE PRINTER IS NOT IN If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press printer.

  • Page 109: Jams And Misfeeds Troubleshooting

    • “Paper or specialty media misfeeds” on page 111 Paper jam in the printer Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Press to turn off the printer. Check the paper tray or lift the scanner unit to check for jammed paper.

  • Page 110: Paper Jam In The Duplex Unit

    Paper jam in the duplex unit Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Push down the duplex latches and pull out the duplex unit. CAUTION—POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of the paper path.

  • Page 111: Print Troubleshooting

    Use only new, unwrinkled paper. HECK PAPER LOADING • Load a smaller amount of paper into the printer. • Load paper with the print side faceup. (If you are not sure which side is the printable side, see the instructions that came with the paper.)
  • Page 112 From the menu bar, choose File > Print. If you have already specified the printer, paper size, and orientation in step 1, then you may have to choose your printer again from the Printer pop-up menu before going to step 3. Otherwise, set them: From the Printer pop-up menu, choose your printer.

  • Page 113: Copy And Scan Troubleshooting

    Remove as many unused fonts as possible from your system. DD MEMORY Consider purchasing more RAM. ELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE ANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING EMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions.

  • Page 114: Scanner Unit Does Not Close

    If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER ELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPER AKE SURE THE RIGINAL...

  • Page 115: Scan Was Not Successful

    ESTART THE COMPUTER DD NETWORK PRINTERS THROUGH THE If you are scanning from a network printer, then add that printer using the Edit Device List dialog. For more information, see the Edit Device List Help: With the Scan Center application open, choose Browse Devices from the Device pop-up menu.

  • Page 116: E-Mail Troubleshooting

    Make sure you have correctly completed the e-mail setup and successfully configured an SMTP server. HECK YOUR NETWORK CONNECTION Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the Internet for the printer to communicate with the SMTP server.

  • Page 117: Memory Card Troubleshooting

    HECK THE NETWORK CONNECTION If the printer and computer are connected over a network, then make sure that the correct host and device are communicating. Select the printer from the computer or the computer from the printer. (JPEG PDF) USB symbol.

  • Page 118: Wireless Troubleshooting

    HECK THE NETWORK CONNECTION If the printer and computer are connected over a network, then make sure that the correct host and device are communicating. Select the printer from the computer or the computer from the printer. Photos do not transfer from a memory card across a wireless network If the "Memory card troubleshooting checklist"...

  • Page 119: Wireless Troubleshooting Checklist

    If you are not sure if your security information is correct, run the wireless setup again. • The printer and the computer are within the range of the wireless network. For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access point (wireless router). •...

  • Page 120: Cannot Print Over Wireless Network

    Cannot print over wireless network If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then you can try uninstalling and reinstalling the software.
  • Page 121 MAC address to the list of addresses allowed to connect to the access point. • If you set the access point to issue a limited number of IP addresses, then you must change this so that the printer can be added.
  • Page 122 If the SSIDs are the same, then the computer and the printer are connected to the same wireless network. If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the computer.
  • Page 123 If you have any doubts, look for an updated version of the printer software on our Web site. For more information, see “Installing the printer software” in the User's Guide. You can access the User's Guide from the link at the bottom of the installation screen.

  • Page 124: Cannot Print And There Is A Firewall On The Computer

    When you get to the Software Already Installed screen, make sure you select Install a printer. • If you have already set up your printer, select Additional Computer when you get to the Setting up a new printer? screen to skip the hardware setup wizard.
  • Page 125 Wi-Fi indicator light is green but the printer does not print (Windows only) If you have completed the configuration for wireless printing and all of the settings appear to be correct, but the printer does not print, then try one or more of the following:...
  • Page 126 ELECT THE WIRELESS PORT If you have previously set up your printer as a locally attached printer, then you may need to select the wireless printer to use the printer wirelessly. Click , or click Start and then click Run.

  • Page 127: Wi-Fi Indicator Light Is Blinking Orange During Installation

    HECK ADDRESS If your network uses MAC address filtering, make sure that you include the MAC address of the printer in the MAC address filter list. This will allow the printer to operate on the network. Wi-Fi indicator light is blinking orange during installation When the Wi-Fi indicator light is blinking orange, it indicates that the printer has been set up for wireless networking but cannot connect to the network for which it has been configured.
  • Page 128 ADDRESS If your network uses MAC address filtering, then make sure that you include the MAC address of the printer in the MAC address filter list. This will allow the printer to operate on the network. For more information, see “How do I find the MAC address?”...
  • Page 129 This means that your computer is connected to the access point. If the access point does not respond, then nothing is displayed. You can use Network Diagnostics to help resolve the problem. AKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER For Windows users Obtain the printer IP address.
  • Page 130 192.168.1.100 Press Enter. If the printer responds, then you will see several lines that display the number of bytes received from the printer. This ensures that your computer is communicating with your printer. If the printer does not respond, then “Request timed out.” appears.

  • Page 131: Wireless Print Server Not Installed

    This can occur if the laptop hard drive has powered down. If you see this message, wait a few seconds and then try to print again. The laptop and printer require a few seconds to power up again and reattach to the wireless network.
  • Page 132 You can locate the printer IP address by viewing the printer network setup page. If the printer and/or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and y are any two numbers between 0 and 255): Turn off the device that does not have a valid IP address (the laptop, the printer, or both).

  • Page 133: Resolving Intermittent Wireless Communications Issues

    If the Description column of the selected port indicates that it is a USB port, scroll through the list and select the port with Printer Port in the Description column. Check the printer model in the Printer column to make sure you select the right printer port.
  • Page 134 SSID can cause problems when more than one network is operating in the same area with the same SSID. The printer or computer may attempt to attach to the wrong network, although it will appear to be trying to connect to the correct network.
  • Page 135 To assign a static IP address to the printer, do the following: Complete the wireless setup, allowing the printer to receive a DHCP address from a DHCP server on the network. Print a network setup page to see what IP address is currently assigned to the printer.

  • Page 136: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  • Page 137: United States Government Rights

    Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.

  • Page 138: Noise Emission Levels

    Lexmark Web site at www.lexmark.com for your local sales office phone number. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities for disposal and recycling options. 15–32° C (60–90° F) -40–60°...

  • Page 139: Energy Star

    This product contains Perchlorate material. Special handling may apply. For more information, go to http://www.dtsc.ca.gov/hazardouswaste/perchlorate/. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Power consumption Product power consumption The following table documents the power consumption characteristics of the product.
  • Page 140 Lexmark or its suppliers, governs your use of any Software Program installed on or provided by Lexmark for use in connection with your Lexmark product. The term “Software Program” includes machine-readable instructions, audio/visual content (such as images and recordings), and associated media, printed materials and electronic documentation, whether incorporated into, distributed with or for use with your Lexmark product.
  • Page 141 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: replacement of the Software Program or reimbursement of the price paid for the Software Program.
  • Page 142 Lexmark's limited warranty, or for any other claim whatsoever related to the subject matter of this Agreement, Lexmark's and its suppliers’ liability for all types of damages, regardless of the form of action or basis (including contract, breach, estoppel, negligence, misrepresentation, or tort), shall be limited to the greater of $5,000 or the money paid to Lexmark or its Authorized remarketers for the license hereunder for the Software Program that caused the damages or that is the subject matter of, or is directly related to, the cause of action.

  • Page 143: Industry Canada Compliance Statement

    License Agreement, any other written agreement signed by you and Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the terms of this License Agreement, the terms of this License Agreement shall control.
  • Page 144 If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 145: Notice To Users Of The Canadian Telephone Network

    Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources. This has been identified as a major nationwide problem. It is recommended that the customer install an appropriate AC surge arrestor in the AC outlet to which this device is connected.

  • Page 146: Notice To Users Of The New Zealand Telephone Network

    Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.

  • Page 147: Uso Del Prodotto In Svizzera

    Uso del prodotto in Svizzera Questo prodotto richiede un filtro toni Billing svizzero, (codice Lexmark 14B5109 o 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. È necessario utilizzare il filtro Lexmark poiché gli impulsi remoti sono presenti su tutte le linee analogiche in Svizzera.

  • Page 148: Taiwan Ncc Rf Notice Statement

    This device has been designed to operate only with the antenna provided. Use of any other antenna is strictly prohibited per regulations of Industry Canada. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding.
  • Page 149 Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
  • Page 150 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
  • Page 151 116 cannot send e-mail 116 cartridges, ink ordering 13 using genuine Lexmark 13 changing Power Saver timeout 19 changing printing mode 51 changing wireless settings after installation (Mac) 77 changing wireless settings after...
  • Page 152 96 infrastructure network 88 conserving 7 ink cartridge access location 10 ink cartridges ordering 13 replacing 14 using genuine Lexmark 13 ink levels checking 99 inserting a memory card or flash drive 38 installation cable 87, 88 installing...
  • Page 153 74 networking finding IP address of computer 94 finding IP address of computer (Mac) 94 finding IP address of printer 94 IP addresses 94 sharing the printer with a Macintosh computer 84 sharing the printer with a Windows computer 84...
  • Page 154 51 proof sheet using 43 protocol 94 publications finding 8 recycling 7 Lexmark products 15 WEEE statement 138 reducing an image 55 repeating an image 57 replacing ink cartridges 14 resetting internal wireless print server to factory default settings 120...
  • Page 155 116 troubleshooting, jams and misfeeds paper jam in the duplex unit 110 paper jam in the paper support 109 paper jam in the printer 109 paper or specialty media 111 troubleshooting, memory card cannot print from a flash drive 118...
  • Page 156 81, 92 Macintosh 82 printer does not print 124 troubleshooting 125, 133 wireless network adding a printer to existing ad hoc network 81 common home configurations 86 creating an ad hoc network using Macintosh 78 creating an ad hoc network using...

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