Troubleshooting; A Network Destination Stopped Working Or Is Invalid - Lexmark Apps Administrator's Manual

Troubleshooting

Troubleshooting

A network destination stopped working or is invalid

Try one or more of the following:
M
AKE SURE DESTINATION IS SHARED AND HAS A VALID NETWORK ADDRESS
Check that the folder or source file is set to be shared across the network.
If the destination has been moved, then the network address may have changed. The destination network address
can be accessed from the Embedded Web Server.
M
AKE SURE THE PRINTER IS CONNECTED TO THE NETWORK
Make sure that all appropriate network cables are securely connected and that the network settings of the printer
are correctly configured. For information on networking the printer, see the Networking Guide on the Software and
Documentation CD that came with the printer.
M
AKE SURE THE USER NAME AND PASSWORD IS CORRECT
Make sure you typed the correct user name and password needed to connect to the destination folder.
I
F THE SOURCE FILE AND PRINTER RESIDE IN DIFFERENT DOMAINS
DOMAIN INFORMATION IS SPECIFIED
If the source file exists within a different domain than the printer, then you can edit the destination from the
application configuration page and enter the appropriate domain information in the Network Address and Network
Domain fields. If you do not know the network address of the computer where your source file resides, then consult
your system support person.
You can also add the domain name to the Domain Search Order list under the printer network setup.
C
HECK THE SYSTEM LOG FOR RELEVANT DETAILS
1
Obtain the printer IP address:
•
From the printer home screen
• From the TCP/IP section in the Network/Ports menu
•
By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2
Open a Web browser, and then type the printer IP address in the address field.
The Embedded Web Server page appears.
,
THEN MAKE SURE THE
10