Page 1 Maintenance & Service Guide HP MultiSeat ms6000 Desktop HP MultiSeat t100 Thin Client...
Page 2 No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Maintenance & Service Guide HP MultiSeat ms6000 Desktop HP MultiSeat t100 Thin Client First Edition (January 2010) Document Part Number: 604397-001...
Page 3: About This Book
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
Page 4 About This Book...
Page 5: Table Of Contents
Table of contents 1 Product Features ............................1 HP Multiseat ms6000 ........................... 1 Standard Configuration Features ..................1 Front Panel Components ..................... 2 Rear Panel Components ..................... 3 Serial Number Location ....................... 4 HP MultiSeat t100 Thin Client ......................5 Front Panel Components .....................
Page 6 Personal Grounding Methods and Equipment ..............26 Grounding the Work Area ....................26 Recommended Materials and Equipment ................26 Operating Guidelines .......................... 27 Routine Care ............................27 General Cleaning Safety Precautions ................28 Cleaning the Computer Case .................... 28 Cleaning the Keyboard ...................... 28 Cleaning the Monitor ......................
Page 7 Padlock ......................80 HP Business PC Security Lock ................. 80 Front Bezel Security ..................82 Using the HP MultiSeat ms6000 Desktop in a Tower Orientation ............84 Appendix A Connector Pin Assignments ...................... 85 Keyboard ............................85 Mouse ..............................85 Ethernet RJ-45 ...........................
Page 8 Appendix D Password Security and Resetting CMOS ................107 Resetting the Password Jumper ...................... 108 Clearing and Resetting the CMOS ....................109 Appendix E Specifications ..........................111 HP MultiSeat ms6000 ........................111 HP MultiSeat t100 Thin Client ......................113 Index ................................. 114 viii...
Page 9: Product Features
HP Multiseat ms6000 Standard Configuration Features The HP MultiSeat ms6000 Desktop features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Instructions for using the utility are provided in the Troubleshooting Guide.
Page 10: Front Panel Components
Front Panel Components Drive configuration may vary by model. Figure 1-2 Front Panel Components Table 1-1 Front Panel Components 5.25-inch Optical Drive USB (Universal Serial Bus) Ports Optical Drive Activity Light Microphone/Headphone Connector Optical Drive Eject Button 3.5-inch Media Card Reader (optional) Dual-State Power Button Hard Drive Activity Light Power On Light...
Page 11: Rear Panel Components
Line-In Audio Connector (blue) The Microsoft MultiPoint Server operating system does not support PS/2 mouse and keyboard connectors on the HP MultiSeat ms6000 Desktop; a USB mouse and keyboard must be used instead. NOTE: Arrangement and number of connectors may vary by model.
Page 12: Serial Number Location
Serial Number Location Each computer has a unique serial number and product ID number in the location shown below. Keep these numbers available for use when contacting customer service for assistance. Figure 1-4 Serial Number and Product ID Location Chapter 1 Product Features...
Page 13: Hp Multiseat T100 Thin Client
HP MultiSeat t100 Thin Client Front Panel Components For more information, http://www.hp.com and search for your specificHP MultiSeat t100 Thin Client model to find the model-specific QuickSpecs. Figure 1-5 Front panel components Power LED Line-in (microphone) connector Line-out (headphone) audio connector PS/2 connectors (2) Rear Panel Components For more information,...
Page 14: Serial Number Location
Serial Number Location Figure 1-7 Serial number location Every HP MultiSeat t100 Thin Client includes a unique serial number located as shown in the following illustration. Have this number available when contacting HP customer service for assistance. Chapter 1 Product Features...
Page 15: Computer Setup (F10) Utility
Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
Page 16: Using Computer Setup (F10) Utilities
● Replicate the system setup by saving system configuration information on USB flash media device or other storage media emulating a diskette and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ●...
Page 17: Computer Setup-File
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2) ●...
Page 18: Computer Setup-Storage
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: Drive Emulation Allows you to select a drive emulation type for a certain storage device.
Page 19 Table 2-3 Computer Setup—Storage (continued) Option Description Storage Options Removable Media Boot Enables/disables ability to boot the system from removable media. eSATA Port Allows you to enable eSATA support. This causes one of the SATA connectors to become eSATA capable. Max eSATA Speed Allows you to choose 1.5 Gbps or 3.0 Gbps as the maximum eSATA speed.
Page 20: Computer Setup-Security
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appears after a power cycle.
Page 21 Table 2-4 Computer Setup—Security (continued) Option Description System IDs Allows you to set: ● Asset tag (18-byte identifier), a property identification number assigned by the company to the computer. ● Ownership tag (80-byte identifier) displayed during POST. ● Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid.
Page 22 Table 2-4 Computer Setup—Security (continued) Option Description System Security Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system (some models: these security breaches. options are hardware PAVP (Some models) (disabled/min) - PAVP enables the Protected Audio Video Path in the dependent) Chipset.
Page 23 Table 2-4 Computer Setup—Security (continued) Option Description Master Boot Record Allows you to disable/enable Master Boot Record Security. Security ● Save Master Boot Record – This option will appear if Master Boot Record Security is enabled. It allows you to save a copy of the Master Boot Record into non-volatile storage. ●...
Page 24: Computer Setup-Power
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-5 Computer Setup—Power Option Description ● OS Power S5 Maximum Power Savings—Enable/Disable. Enabling this feature reduces the power of Management this system as much as possible in the S5 state. Power is removed from the wake up circuitry, the expansion slots, and any management features while in S5.
Page 25: Computer Setup-Advanced
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-6 Computer Setup—Advanced (for advanced users) Option Description Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦...
Page 26 Table 2-6 Computer Setup—Advanced (for advanced users) (continued) Option Description ◦ Clear Memory = No memory count on cold boot. Clears memory on all boots. ◦ FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No more memory counts until 1st cold boot on or after x days.
Page 27 Table 2-6 Computer Setup—Advanced (for advanced users) (continued) Option Description Onboard Devices Allows you to set resources for or disable onboard system devices (serial port or parallel port). ● PCI Devices Lists currently installed PCI devices and their IRQ settings. ●...
Page 28: Recovering The Configuration Settings
Table 2-6 Computer Setup—Advanced (for advanced users) (continued) Option Description Management Devices The Management Devices menu will only be displayed in the Advanced menu when the BIOS detects multiple management options. This option is for installed NIC cards that support ASF or DASH. Use the Management Devices menu to select if the BIOS management operations will be through the embedded solution or one of the installed NIC cards.
Page 29: Serial Ata Drive Guidelines And Features
Serial ATA Drive Guidelines and Features NOTE: Serial ATA = SATA HP only supports the use of SATA hard drives on these computers. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power cable Maximum data cable length 39.37 in (100 cm) Data interface voltage differential...
Page 30: Sata Hard Drive Cables
SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.
Page 31: Ata Smart Drives
ATA SMART Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.
Page 32: Identifying The Chassis, Routine Care, And Disassembly Preparation
Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 33: Generating Static
Generating Static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker...
Page 34: Personal Grounding Methods And Equipment
Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
Page 35: Operating Guidelines
● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ●...
Page 36: General Cleaning Safety Precautions
General Cleaning Safety Precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. Always unplug the computer when cleaning with liquids or damp cloths. Always unplug the computer before cleaning the keyboard, mouse, or air vents.
Page 37: Cleaning The Monitor
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly. CAUTION: Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out.
Page 38: Screws
Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
Page 39 WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery.
Page 40: Removal And Replacement Procedures
Removal and Replacement Procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly Identifying the Chassis, Routine Care, and Disassembly Preparation on page 24 for initial safety...
Page 41 Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 5-1 Removing the Access Panel To install the access panel, reverse the removal procedure. Access Panel...
Page 42: Front Bezel
Front Bezel Prepare the computer for disassembly (Preparation for Disassembly on page 32). Remove the access panel (Access Panel on page 32). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 5-2 Removing the Front Bezel To install the front bezel, reverse the removal procedure.
Page 43: Bezel Blanks
Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: Remove the access panel (Access Panel on page 32). Remove the front bezel (Front Bezel on page 34)..
Page 44: Installing Additional Memory
Installing Additional Memory The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Page 45: Populating Dimm Sockets
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel A. Sockets DIMM3 and DIMM4 operate in memory channel B. Figure 5-4 DIMM Socket Locations Table 5-1...
Page 46: Installing Dimms
Channel A. For example, if you are populating the sockets with one 1-GB DIMM, and three 512- MB DIMMs, Channel A should be populated with the 1-GB DIMM and one 512-MB DIMM, and Channel B should be populated with the two 512-MB DIMMs. With this configuration, 2-GB will run as dual channel and 512-MB will run as single channel.
Page 47 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 5-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Page 48: Expansion Cards
Expansion Cards The computer has one PCI expansion slot, two PCI Express x1 expansion slots, and one PCI Express x16 expansion slot. NOTE: The PCI and PCI Express slots support only low profile cards. Figure 5-7 Expansion Slot Locations Table 5-2 Expansion Slot Locations Item Description...
Page 49 Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 5-8 Opening the Expansion Slot Retainer Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
Page 50 If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
Page 51 If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
Page 52 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board.
Page 53: Cable Management
Cable Management The chassis is very compact and proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ●...
Page 54 Table 5-3 Cable connections Connector Name Connector Color Description PWR, P1 White Power supply, 6-pin White Power supply, 6-pin PWRCPU, P3 White Power supply, 4-pin PS STAT White Power supply, 6-pin SATA PWR1, P160 Black Optical drive power connector, 4-pin SATA PWR2, P161 Black Hard drive power connector, 4-pin...
Page 55: Installing And Removing Drives
Installing and Removing Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect a SATA optical drive to the white SATA connector on the system board labeled SATA1. ●...
Page 56 CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
Page 57: Drive Positions
Drive Positions Figure 5-16 Drive Positions Table 5-4 Drive Positions 3.5-inch internal hard drive bay 3.5-inch external drive bay for optional drives (media card reader shown) 5.25-inch external drive bay for optional drives (optical drive shown) NOTE: The drive configuration on your computer may be different than the drive configuration shown above.
Page 58: System Board Drive Connections
System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors. Figure 5-17 System Board Drive Connections Table 5-5 System Board Drive Connections System Board Connector System Board Label Color SATA0 SATA0 dark blue SATA1 SATA1 white...
Page 59: Removing An External 5.25-Inch Drive
Removing an External 5.25-inch Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove a 5.25-inch external drive: Prepare the computer for disassembly (Preparation for Disassembly on page 32). Remove the access panel (Access Panel on page 32).
Page 60: Installing An Optical Drive Into The 5.25-Inch Drive Bay
Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Figure 5-20 Rotating the Drive Cage Down Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1).
Page 61 Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Refer to Installing and Removing Drives on page 47 for an illustration of the extra M3 metric guide screws location.
Page 62 Rotate the drive cage to its upright position. Figure 5-24 Rotating the Drive Cage Up Connect the SATA data cable to the white system board connector labeled SATA1. Route the data cable through the cable guides. CAUTION: There are two cable guides that keep the data cable from being pinched by the drive cage when raising or lowering it.
Page 63: Removing An External 3.5-Inch Drive
Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Figure 5-26 Rotating the Drive Cage Down The system automatically recognizes the drive and reconfigures the computer. Removing an External 3.5-inch Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the...
Page 64 Disconnect the drive cables from the rear of the drive, or, if you are removing a media card reader, disconnect the USB and 1394 cables from the system board as indicated in the following illustrations. NOTE: On some models, the media card reader does not include a 1394 port or cable. Figure 5-27 Disconnecting the Media Card Reader USB Cable Figure 5-28...
Page 65: Installing A Drive Into The 3.5-Inch External Drive Bay
Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1). While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 5-29 Removing a 3.5-inch Drive (Media Card Reader Shown) NOTE:...
Page 66 Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. Figure 5-30 Installing a Drive into the 3.5-inch Drive Bay (Media Card Reader Shown) Connect the appropriate drive cables: If installing a second hard drive, connect the power and data cables to the rear of the drive and connect the other end of the data cable to the next available (unpopulated) SATA...
Page 67: Removing And Replacing The Primary 3.5-Inch Internal Sata Hard Drive
Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
Page 68 Rotate the power supply to its upright position. The hard drive is located beneath the power supply. Figure 5-32 Raising the Power Supply Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 5-33 Disconnecting the Hard Drive Power Cable and Data Cable Chapter 5 Removal and Replacement Procedures...
Page 69 Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2). Figure 5-34 Removing the Hard Drive To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
Page 70 Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 5-36 Installing the Hard Drive Connect the power and data cables to the back of the hard drive. NOTE: When replacing the primary hard drive, be sure to route the SATA and power cables through the cable guide on the bottom of the chassis frame behind the hard drive.
Page 71: Removing And Replacing A Removable 3.5-Inch Sata Hard Drive
Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch external drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay.
Page 72 Remove the four screws from the bottom of the hard drive carrier. Figure 5-39 Removing the Security Screws Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure 5-40 Removing the Hard Drive Chapter 5 Removal and Replacement Procedures...
Page 73 Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure 5-41 Replacing the Hard Drive Replace the four screws in the bottom of the carrier to hold the drive securely in place.
Page 74 Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). Figure 5-43 Replacing the Thermal Sensor Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2).
Page 75: Baffle
Baffle Prepare the computer for disassembly (Preparation for Disassembly on page 32). Remove the access panel (Access Panel on page 32). Remove the cable from the arm that extends from the side of the baffle (1). Lift the baffle straight up out of the chassis (2). Figure 5-45 Removing the baffle To install the baffle, reverse the removal procedure.
Page 76: Front Fan Assembly
Front Fan Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 32). Remove the access panel (Access Panel on page 32). Remove the front bezel (Front Bezel on page 34). Remove the baffle (Baffle on page 67). Disconnect the fan cable from the system board (CH FAN1, P9). On the front of the computer, press the left and bottom tabs to disengage the fan assembly from the chassis.
Page 77: Front I/O And Power Switch Assembly
Front I/O and Power Switch Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 32). Remove the access panel (Access Panel on page 32). Remove the front bezel (Front Bezel on page 34). Remove the front fan assembly (Front Fan Assembly on page 68).
Page 78 While holding the body of the assembly, pull the assembly away from the front of the chassis while guiding the cables through the hole in the drive cage (3). Figure 5-49 Guiding the wires through the drive cage Remove the assembly from the chassis. To reinstall the front I/O/power supply assembly, reverse the removal procedure.
Page 79: Speaker
Speaker Prepare the computer for disassembly (Preparation for Disassembly on page 32). Remove the access panel (Access Panel on page 32). Remove the front bezel (Front Bezel on page 34). Rotate the drive cage to its upright position. Disconnect the speaker wire from the system board (SPKR, P5). Remove the two black T15 screws that secure the speaker to the chassis.
Page 80: Heat Sink
Heat sink Prepare the computer for disassembly (Preparation for Disassembly on page 32). Remove the access panel (Access Panel on page 32). Remove the baffle (Baffle on page 67). Remove the front fan assembly (Front Fan Assembly on page 68). Loosen the four captive screws that secure the heat sink to the system board tray.
Page 81: Processor
Processor Prepare the computer for disassembly (Preparation for Disassembly on page 32). Remove the access panel (Access Panel on page 32). Remove the fan shroud (Baffle on page 67). Remove the heat sink (Heat sink on page 72). Rotate the locking lever to its full open position (1). Raise and rotate the microprocessor retainer to its fully open position (2).
Page 82: Power Supply
Apply the thermal grease provided in the spares kit to the top of the processor and install the heat sink atop the processor. Go to step 7. If using a new heat sink, remove the protective covering from the bottom of the heat sink and place it in position atop the processor.
Page 83: System Board
To install the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply. System Board Prepare the computer for disassembly (Preparation for Disassembly on page...
Page 84: Battery
CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares kit. CAUTION: When reconnecting the cables it is important that they be positioned so they do not interfere with the rotation of the drive cage or power supply.
Page 85: Type 1 Battery Holder
Type 1 Battery Holder Lift the battery out of its holder. Figure 5-55 Removing the battery from a type 1 holder Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Replace the computer access panel.
Page 86: Type 3 Battery Holder
Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 3 Battery Holder Pull back on the clip (1) that holds the battery in place, then remove the battery (2).
Page 87: External Security Devices
External Security Devices The following security devices are used to prevent unauthorized access to the internal components of the computer and/or secure the computer to a fixed object. NOTE: For information on data security features, refer to the Computer Setup (F10) Utility Guide, the Desktop Management Guide, and the HP ProtectTools Security Manager Guide (some models) at http://www.hp.com.
Page 88: Padlock
Padlock Figure 5-59 Installing a Padlock HP Business PC Security Lock Fasten the security cable by looping it around a stationary object. Figure 5-60 Securing the Cable to a Fixed Object Chapter 5 Removal and Replacement Procedures...
Page 89 Thread the keyboard and mouse cables through the lock. Figure 5-61 Threading the Keyboard and Mouse Cables Screw the lock to the chassis using the screw provided. Figure 5-62 Attaching the Lock to the Chassis External Security Devices...
Page 90: Front Bezel Security
Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure 5-63 Engaging the Lock Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for Disassembly on page...
Page 91 Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 5-65 Installing the Front Bezel Security Screw Replace the access panel. External Security Devices...
Page 92: Using The Hp Multiseat Ms6000 Desktop In A Tower Orientation
Using the HP MultiSeat ms6000 Desktop in a Tower Orientation The HP MultiSeat ms6000 Desktop can be used in a tower orientation with an optional tower stand that can be purchased from HP. Remove/disengage any security devices that prohibit opening the computer.
Page 93: Appendix A Connector Pin Assignments
Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Keyboard Connector and Icon Signal Data Unused Ground +5 VDC Clock Unused Mouse Connector and Icon Signal...
Page 94: Ethernet Rj-45
Ethernet RJ-45 Connector and Icon Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused Unused Serial Interface, Powered and Non-Powered Connector and Icon Signal Carrier Detect (12V if powered) Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready...
Page 95: Microphone
Microphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 1 2 3 2 (Ring) Audio_Right 3 (Shield) Ground Headphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 1 2 3 2 (Ring) Power_Right 3 (Shield) Ground Line-in Audio Connector and Icon (1/8”...
Page 96: Monitor
Monitor Connector and Icon Signal Signal Red Analog +5V (fused) Green Analog Ground Blue Analog Not used Not used DDC Serial Data Ground Horizontal Sync Ground Vertical Sync Ground DDC Serial Clock Ground 4-Pin Power (for CPU) Connector and Icon Signal +12V CPU -12V CPU...
Page 97: Pci Express
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Signal Signal Signal Signal Signal PRSNT1 JTAG3 PERST# PERp0 PERp1 +12V JTAG4 PERn0 PERn1 +12V JTAG5 REFCLK+ +3.3V REFCLK- RSVD JTAG2 +3.3V PERp2 PERn(2) PERn4 RSVD PERp7 RSVD PERp6 PERn7 PERp3...
Page 98: Pci Express
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Signal Signal Signal Signal Signal +12V SMDAT WAKE# +12V RSVD RSVD +3.3 V PETp2 PETp1 JTAG1 PETp0 PETn2 PETn1 SMCLK 3.3vAux PETn0 PRSNT2# PETp6 PETn7 PETp3 PETp5 PRTn6 PETn3 PETp4 PETn5...
Page 99: Dvi Connector
DVI Connector Connector and Icon Signal Signal T.M.D.S. Data2– T.M.D.S. Data3+ T.M.D.S. Data2+ +5V Power T.M.D.S. Data2/4 Shield Ground (for +5V) T.M.D.S. Data4– Hot Pug Detect T.M.D.S. Data4+ T.M.D.S. Data0– DDC Clock T.M.D.S. Data0+ DDC Data T.M.D.S. Data0/5 Shield No Connect T.M.D.S.
Page 100: Displayport Connector
DisplayPort Connector Connector and Icon Signal Signal ML_Lane 0 (p) CONFIG1 Ground CONFIG2 ML_Lane 0 (n) AUX CH (p) ML_Lane 1 (p) Ground Ground AUX CH (n) ML_Lane 1 (n) Hot Plug ML_Lane 2 (p) Return Ground DP_PWR ML_Lane 2 (n) ML_Lane 3 (p) Ground ML_Lane 3 (n)
Page 101: Appendix B Power Cord Set Requirements
Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Page 102: Country-Specific Requirements
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
Page 103: Appendix C Post Error Messages
POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
Page 104: Post Numeric Codes And Text Messages
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table C-1 Numeric Codes and Text Messages Control panel message...
Page 105 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration Reset the date and time under Control memory. Panel (Computer Setup can also be used). If the problem persists, replace the RTC RTC (real-time clock) battery may need to battery.
Page 106 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 301-Keyboard Error Keyboard failure. Reconnect keyboard with computer turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller.
Page 107 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 605-Diskette Drive Type Error Mismatch in drive type. Disconnect any other diskette controller devices (tape drives). Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 107.) 660-Display cache is detected unreliable Integrated graphics controller display cache...
Page 108 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Hard drive is about to fail. (Some hard Determine if hard drive is giving correct Failure drives have a hard drive firmware patch that error message.
Page 109 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum Memory error during POST execution of the Reboot the computer. correctly Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM.
Page 110 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer Setup. Memory Parity Error Parity RAM failure. Run Computer Setup and Diagnostic utilities.
Page 111: Interpreting Post Diagnostic Front Panel Leds And Audible Codes
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 112 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four Power failure (power Open the hood and ensure the 4 or 6-wire times, once every second, supply is overloaded). power supply cable is seated into the followed by a two second connector on the system board.
Page 113 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine System powers on but is Check that the voltage selector, located on times, once every second, unable to boot. the rear of the power supply (some followed by a two second models), is set to the appropriate voltage.
Page 114 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes The current processor Install a TXT capable processor. eleven times, once every does not support a Disable TXT in the Computer Setup (F10) second, followed by a two feature previously utility.
Page 115: Appendix D Password Security And Resetting Cmos
Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Page 116: Resetting The Password Jumper
Resetting the Password Jumper To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps: Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.
Page 117: Clearing And Resetting The Cmos
Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password.
Page 118 Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure D-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the...
Page 119: Appendix E Specifications
268 kg-cal/hr Max STD PS 147 BTU/hr 37 kg-cal/hr Typical STD PS idle 941 BTU/hr 237 kg-cal/hr Max EPA 87/89/85% @ 20/50/100% load PS 95 BTU/hr 24 kg-cal/hr Typical EPA 87/89/85% @ 20/50/100% load PS idle HP MultiSeat ms6000 111...
Page 120 Table E-1 Specifications (continued) Power Supply 115V 230V Operating Voltage Range (STD PS) 90-264 VAC 90-264 VAC Operating Voltage Range (EPA 87/89/85% @ 20/50/100% load PS) 90-264 VAC 90-264 VAC Rated Voltage Range (STD PS) 100-240 VAC 100-240 VAC Rated Voltage Range (EPA 87/89/85% @ 20/50/100% load PS) 100-240 VAC 100-240 VAC Rated Line Frequency...
Page 121: Hp Multiseat T100 Thin Client
** The operating temperature range when the HP 1° C/300m (1.8° F/1000ft) to a maximum of 3Km MultiSeat ms6000 Desktop is attached to a flat panel (10,000ft), with no direct, sustained sunlight. Upper limit using the mounting bracket is 50° to 95° F (10° to 35°...
Page 122: Index
Index Symbols/Numerics CMOS removing 40 4–pin power pin assignments 88 backing up 96 slot locations 40 clearing and resetting 109 expansion slot cover components removing 41 altitude specifications 113 front panel 5 replacing 43 audible codes 103 rear panel 5 audio connectors 2, 3 computer fan, power supply 29...
Page 123 mouse cleaning 29 removing installing mouse connector 3 bezel blanks 35 drive cables 47 computer access panel 32 expansion card 40 expansion card 40 network connector 3 guide screws 47 expansion slot cover 41 numeric error codes 96 hard drive 59 front bezel 34 media card reader 57 hard drive 59...
Page 124 111, 113 HP MultiSeat ms6000 111 HP MultiSeat t100 Thin Client 113 humidity 113 relative humidity 113 temperature 113 weight 113 static electricity 25 system board removal and replacement 75 SATA connectors 21 system board drive connections 50 tamper-proof screws...

This manual is also suitable for:

Multiseat t100 - thin client Multiseat t100

HP MultiSeat ms6000 Maintenance And Service Manual

1 Product Features

2 Computer Setup (F10) Utility

3 Serial ATA Drive Guidelines and Features

4 Identifying the Chassis, Routine Care, and Disassembly Preparation

5 Removal and Replacement Procedures

Appendix A Connector Pin Assignments

Appendix B Power Cord Set Requirements

Appendix C POST Error Messages

Appendix D Password Security and Resetting CMOS

Appendix E Specifications

Index

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