IBM NetVista Hardware Maintenance Manual page 61

Service level a
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- 3.5-in. diskette drive
- Hard disk drive
- IBM Personal Computer factory-installed devices
(such as a CD-ROM drive)
Ensure that all power cords and cables are
connected properly.
Ensure that the monitor brightness and contrast
controls are not turned down.
Power on the system unit.
NOTE: Some monitors have a detachable system I/O
signal cable between the monitor and the
system unit. In this case, check this signal
cable before replacing the unit. See "Monitor
Port Signals" on page 135 for pin identification.
Ensure correct monitor refresh rate.
Note any symptoms, messages, error codes, or
beeps.
Make sure that there are no diskettes or CDs in the
drives.
002 - DOES AN IBM LOGO SCREEN APPEAR?
(YES, READ AHEAD. NO, GO TO STEP 004.)
Insert diagnostics diskette in the diskette drive.
003 - DOES SYSTEM LOAD THE DIAGNOSTICS
PROGRAM FROM THE DISKETTE DRIVE? (YES,
READ AHEAD. NO, GO TO STEP 004.)
Follow the instructions on the screen and select
Utility from the diagnostics program menu.
Select Tech Support Form from the menu, press
F5 to execute, then generate a system
configuration report.
Compare the system configuration list with the
actual devices installed in system.
NOTE: If necessary, remove the machine cover and
visually compare the devices installed in
system to those shown in the system
configuration report.
Go to step 006.
Check Procedures 29

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