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IBM NETVISTA 2251 Hardware Maintenance Manual

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IBM NetVista
Hardware Maintenance Manual
A40 Type 6830/6831
A40i Type 2251

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Summary of Contents for IBM NETVISTA 2251

  • Page 1 IBM NetVista Hardware Maintenance Manual A40 Type 6830/6831 A40i Type 2251...
  • Page 3 IBM NetVista Hardware Maintenance Manual A40 Type 6830/6831 A40i Type 2251...
  • Page 4 IBM may make improvements or changes in the products or the programs described in this publication at any time. Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM Marketing Representative.

  • Page 5: About This Manual

    The related service section includes safety notices and safety information, and problem determination tips. Note: This manual is intended for trained servicers who are familiar with IBM Personal Computer products. Use this manual along with advanced diagnostic tests to troubleshoot problems effectively.
  • Page 6 Leia todas as instruções de cuidado e perigo antes de executar qualquer operação. Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación. Hardware Maintenance Manual...

  • Page 7: Table Of Contents

    A40/A40P/A40i system board layout System board locations System board jumper settings . Clear CMOS/Flash Boot Block Recovery. Processor Speed Settings . © Copyright IBM Corp. 2000 System board memory. Installing memory . . iii Replacing a system board Replacing a processor .
  • Page 8 Chapter 9. Related Service Information ... . 103 Safety notices (multi-lingual translations) . Safety Information. General Safety . Grounding requirements Electrical safety. Handling electrostatic discharge-sensitive devices Safety inspection guide . Problem determination tips.

  • Page 9: Chapter 1. General Checkout

    4. Set all display controls to the middle position. 5. Power-on all external devices. 6. Power-on the computer. Check for the following response: v Readable instructions or the Main Menu. DID YOU RECEIVE THE CORRECT RESPONSE? © Copyright IBM Corp. 2000...
  • Page 10 If NO, continue to 002 . If YES, proceed to 003 . If the Power Management feature is enabled, do the following: 1. Start the Configuration/Setup Utility program (see “Setup Utility program” on page 8) 2. Select Power Management from the Configuration/Setup Utility program menu.

  • Page 11: Chapter 2. General Information

    Input/output features v 25-pin, ECP/EPP parallel port v One or two 9-pin serial ports v Four 4-pin, USB ports © Copyright IBM Corp. 2000 ¬ III microprocessor with 256 KB of internal L2 cache memory « (requires Wake on LAN-supported network adapter)
  • Page 12 1. The operating systems listed here are being tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by IBM as compatible with your computer following the publication of this booklet. Corrections and additions to this list are subject to change. To determine if an operating system has been tested for compatibility, check the Web site of the operating system vendor.

  • Page 13: Specifications

    The declared sound-power levels indicate an upper limit, below which a large number of computers will operate. For additional information, see the ISO Supplier’s Declaration, which is available from IBM. Electrical input Input voltage: Low range:...
  • Page 14 Hardware Maintenance Manual...

  • Page 15: Chapter 3. Diagnostics

    – Error Code Format v Diagnostics program v Recovery utility – Full recovery – Partial recovery v Repair utility © Copyright IBM Corp. 2000 Asset ID¬ test Test results . 10 Hard file Smart test. . 10 Fixed Disk Optimized Test .

  • Page 16: Setup Utility Program

    Setup Utility program Attention: A customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete.

  • Page 17: Product Recovery Program Menu

    Product Recovery Program menu Type 2251/6830/6831 machines have recovery and diagnostics programs on a separate hard drive partition. The Diagnostics diskette is not shipped with the machine or the HMM. To download the diagnostics program, see “Diagnostics download” on page 10. At startup, after the machine tests the SIMM/DIMM memory (if Power-on Self Test is set to Enhanced), the machine displays the following prompt: To start the Product Recovery Program, press F11...

  • Page 18: Diagnostics

    For a complete list of error codes and messages, see ″Symptom-to-FRU Index″ on page 39. Diagnostics download To download the diagnostic programs, do the following: v Go to http://www.ibm.com/. v Select Support. v Select Desktop computing from the ″Search by Category″ pull-down menu. v Select NetVista from the ″Product Family″ list.

  • Page 19: Module Test Menu/Hardware Configuration Report

    A selected test is marked by >>. Pressing the space bar again de-selects a test and removes the chevron. 4. Repeat steps 2 and 3 above to select all desired tests. Module test menu/hardware configuration report Depending on the diagnostic version level you are using, the installed devices in the computer are verified in one of two ways.

  • Page 20: Alert-On Lan¬ Test

    v Memory Test-Quick The quick memory test will take about 20 seconds per MB of memory and will detect solid (stuck) memory failures only. Notes: Either level of memory testing can be performed on all memory or a single SIMM or DIMM socket.

  • Page 21: Hard File Smart Test

    ChkDigits: Contains a 2-digit check-digit value to ensure the following: – Diagnostics were run on the specified date. – Diagnostics were run on the specified IBM computer. – The diagnostic error code is recorded correctly. v Text: Description of the error.

  • Page 22: Iomega Zip Drive Test

    v Destroys all copies of the FAT Table on all partitions (both the master and backup). v Destroys the partition table. v Provides messages that warn the user that this is a non-recoverable process. The Full Erase Hard Drive provides a DOS utility that performs the following steps.

  • Page 23: When To Use The Low-Level Format Program

    When to use the Low-Level Format program Notes: 1. The low-level format is not available on all diagnostic diskettes. 2. Before formatting the hard disk drive, make a backup copy of the files on the drive to be formatted. Use the Low-Level Format program in the following situations: v When you are installing software that requires a low-level format.
  • Page 24 Hardware Maintenance Manual...

  • Page 25: Chapter 4. Installing Options

    Removing the cover Installing adapters . AGP adapter . Audio adapter . ADSL modem Home PNA network adapter © Copyright IBM Corp. 2000 . 18 Installing internal drives . . 19 Installing drives in bays 1, 2 and 3 . 20 CD-ROM drive jumper settings.

  • Page 26: Input/Output Connectors

    Input/Output connectors 1 Mouse connector 2 Keyboard connector 3 USB connector 2 4 USB connector 1 5 Serial connector 1 6 Parallel connector 7 Monitor connector Hardware Maintenance Manual 8 Microphone connector 9 Audio in connector 10 Audio out connector 11 Serial connector 2 12 SVGA Monitor connector 13 DVI Monitor connector...

  • Page 27: Removing The Cover

    Removing the cover To remove the cover, do the following: 1. Remove the thumbscrews from the rear of the computer and slide the cover toward the rear of the computer. Chapter 4. Installing Options...

  • Page 28: Installing Adapters

    Installing adapters To install an adapter, do the following: 1. Remove the cover (see “Removing the cover” on page 19). 2. Remove the slot cover for the appropriate expansion slot. 3. Remove the adapter from its static-protective package. 4. Install the adapter into the appropriate slot on the system board. 5.

  • Page 29: Audio Adapter

    Connector Digital video interface (DVI) connector S-Video connector SVGA monitor converter SVGA monitor converter Audio adapter Connector MIDI/joystick connector Audio line-out connector Microphone connector Audio line-in connector ADSL modem Depending on how the user’s home or office is wired, the ADSL modem uses either wires 2 and 5 or wires 3 and 4 of the telephone-line wall connector.

  • Page 30: Installing Internal Drives

    Installing internal drives Bay 1 - Max Height: Bay 2 - Max Height: Bay 3 - Max Height: Bay 4 - Max Height: Installing drives in bays 1, 2 and 3 To install an internal drive in bays 1, 2 and 3, do the following: 1.

  • Page 31: Cd-Rom Drive Jumper Settings

    gently pry the static shield loose from the drive bay. 3. Install the drive into the bay. Align the screw holes and insert the two screws. 4. Connect the power and signal cables to the drive. CD-ROM drive jumper settings CD-ROM and PC/CD-ROM drives use jumpers or tabs to set the drives as primary (master) or secondary (slave).

  • Page 32: Installing A Hard Drive In Bay 4

    below for the drive settings. AUDIO R G G L CD-ROM Installing a hard drive in bay 4 To install a hard drive in bay 4, do the following: 1. Remove the cover (see “Removing the cover” on page 19). 2.

  • Page 33: Hard Disk Drive Jumper Settings

    3. Slide the bracket up and remove it from the machine. Hard disk drive jumper settings IDE hard disk drives for the NetVista series computers use jumpers to set the drives as primary (master) or secondary (slave). Note: For drives not shown below, refer to the label on the hard disk drive for the hard disk drive settings.
  • Page 34 Hardware Maintenance Manual...

  • Page 35: Installing A Security U-Bolt

    Installing a security U-bolt To help prevent hardware theft, you can add a security U-bolt and cable to your computer. After you add the security cable, make sure that it does not interfere with other cables that are connected to the computer. To install a U-bolt: 1.

  • Page 36: Replacing The Cover

    Replacing the cover To replace the cover, do the following: 1. Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer. 2. Clear any cables that might impede the replacement of the cover. 3.

  • Page 37: Chapter 5. Fru Replacements

    System board locations System board jumper settings . Clear CMOS/Flash Boot Block Recovery. Processor Speed Settings . System board memory. Installing memory . © Copyright IBM Corp. 2000 . 30 Replacing a system board . 31 Replacing a processor . . 31 Replacing the speaker .

  • Page 38: Computer Exploded View

    Computer exploded view Hardware Maintenance Manual...

  • Page 39: A40/A40P/A40I System Board Layout

    A40/A40P/A40i system board layout System board locations 1 CPU fan connector 2 Microprocessor 3 DIMM 0 4 DIMM 1 5 Power LED connector 6 RFID connector 7 Front USB connector 8 Secondary IDE connector 9 Diskette connector 10 Primary IDE connector 11 Power connector 12 CMOS clear/recovery jumper 13 Fan connector...

  • Page 40: System Board Jumper Settings

    System board jumper settings The following table contains the jumper setting information. (D) indicates the default setting. Clear CMOS/Flash Boot Block Recovery Use the recovery jumper setting to Clear CMOS or to Flash Boot Block Recover. Jumper CMOS Reset Note: The A40/A40P/A40i CMOS clear/recovery jumper pins are numbered as follows: v Pin 1 is the farthest from the battery.
  • Page 41 To install a memory module, do the following: 1. Locate the DIMM connectors. 2. If the retaining clips are not already open, open them. 3. Install the DIMM straight down into the connector until the retaining clips close. Make sure the notches in the DIMM align with the tabs on the connector. Notches Chapter 5.

  • Page 42: Replacing A System Board

    Replacing a system board Important: Before replacing a system board, back up Asset information by using the “Asset EEPROM backup” on page 14. Notes: The BIOS and Vital Product Data (VPD) for the computer you are servicing must be installed on the new system board (FRU) after it is installed in the computer. To do this, you must run the Flash Update program using the Flash Update diskette.

  • Page 43: Replacing A Processor

    v Memory modules 6. Ensure that the new system board jumper settings match the old system board jumper settings. Replacing a processor Make sure the processor is fully seated in its socket and that the goal post latches are engaged. Important: Make sure the air baffle is installed to prevent processor overheating.

  • Page 44: 20-Pin Main Power Supply Connection

    20-pin main power supply connection See “A40/A40P/A40i system board layout” on page 31 for connector locations. Attention: These voltages must be checked with the power supply cables connected to the system board Signal 3.3 V 3.3 V 5VSB 12 V 3.3 V -12 V PS-ON...
  • Page 45 4. Slide the power supply unit up toward the top of the chassis. 5. Rotate the power supply outward as shown. Chapter 5. FRU Replacements...
  • Page 46 6. Pull the power supply forward and carefully rotate it toward the front of the chassis. Hardware Maintenance Manual...

  • Page 47: Chapter 6. Symptom-To-Fru Index

    8). 2. Set Power-On Self-Test to Enhanced. The processor is a separate FRU from the system board; the processor is not included with the system board FRU. © Copyright IBM Corp. 2000 . 40 No-beep symptoms . . 41 POST error codes .

  • Page 48: Simm/Dimm/Rimm Memory Errors

    SIMM/DIMM/RIMM memory errors The following SIMM/DIMM/RIMM error messages are issued by the diagnostic programs. Error 2xx-1y A memory error was detected in SIMM socket Y. 2xx-2y A memory error was detected in DIMM/RIMM socket Y Corrupt BIOS Information in BIOS is not as expected. Not able to find expected DMI information from BIOS.

  • Page 49: Hard Disk Drive Boot Error

    Hard disk drive boot error A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes. Error The start-up drive is not in the boot sequence in configuration. No operating system installed on the boot drive.

  • Page 50: Diagnostic Error Codes

    Diagnostic error codes Refer to the following diagnostic error codes when using the diagnostic tests. See ″Diagnostics″ on page 7 for the specific type for information about the diagnostic programs. In the following index, X can represent any number. Diagnostic Error Code 000-000-XXX BIOS Test Passed 000-002-XXX...
  • Page 51 Diagnostic Error Code 000-197-XXX BIOS test warning 000-198-XXX BIOS test aborted 000-199-XXX BIOS test failed, cause unknown 000-250-XXX BIOS APM failure 000-270-XXX BIOS ACPI failure 001-000-XXX System Test Passed 001-00X-XXX System Error 001-01X-XXX System Error 001-024-XXX System Addressing test failure 001-025-XXX System Checksum Value error 001-026-XXX...
  • Page 52 Diagnostic Error Code 001-038-XXX System Extension failure 001-039-XXX System DMI data structure error 001-040-XXX System IRQ failure 001-041-XXX System DMA failure 001-195-XXX System Test aborted by user 001-196-XXX System test halt, error threshold exceeded 001-197-XXX System test warning 001-198-XXX System test aborted 001-199-XXX System test failed, cause unknown 001-250-XXX...
  • Page 53 Diagnostic Error Code 001-271-XXX System IRQ4 failure 001-272-XXX System IRQ5 failure 001-273-XXX System IRQ6 (diskette drive) failure 001-274-XXX System IRQ7 failure 001-275-XXX System IRQ8 failure 001-276-XXX System IRQ9 failure 001-277-XXX System IRQ10 failure 001-278-XXX System IRQ11 failure 001-279-XXX System IRQ12 failure 001-280-XXX System IRQ13 failure 001-281-XXX...
  • Page 54 Diagnostic Error Code 001-301-XXX System RTC Century byte error 005-000-XXX Video Test Passed 005-00X-XXX Video error 005-010-XXX 005-011-XXX 005-012-XXX 005-013-XXX Video Signal failure 005-016-XXX Video Simple Pattern test failure 005-024-XXX Video Addressing test failure 005-025-XXX Video Checksum Value error 005-027-XXX Video Configuration/Setup error 005-031-XXX Video Device Cable failure...
  • Page 55 Diagnostic Error Code 005-197-XXX Video test warning 005-198-XXX Video test aborted 005-199-XXX Video test failed, cause unknown 005-2XX-XXX 005-3XX-XXX Video subsystem error 006-000-XXX Diskette interface Test Passed 006-0XX-XXX Diskette interface error 006-195-XXX Diskette interface Test aborted by user 006-196-XXX Diskette interface test halt, error threshold exceeded 006-197-XXX Diskette interface test warning...
  • Page 56 Diagnostic Error Code 011-000-XXX Serial port Interface Test Passed 011-001-XXX Serial port Presence 011-002-XXX 011-003-XXX Serial port Timeout/Parity error 011-013-XXX 011-014-XXX Serial port Control Signal/Loopback test failure 011-015-XXX Serial port External Loopback failure 011-027-XXX Serial port Configuration/Setup error 011-03X-XXX 011-04X-XXX Serial port failure 011-195-XXX Serial port Test aborted by user...
  • Page 57 Diagnostic Error Code 014-001-XXX Parallel port Presence 014-002-XXX 014-003-XXX Parallel port Timeout/Parity error 014-013-XXX 014-014-XXX Parallel port Control Signal/Loopback test failure 014-015-XXX Parallel port External Loopback failure 014-027-XXX Parallel port Configuration/Setup error 014-03X-XXX 014-04X-XXX Parallel port failure 014-195-XXX Parallel port Test aborted by user 014-196-XXX Parallel port test halt, error threshold exceeded...
  • Page 58 Diagnostic Error Code 015-002-XXX USB port Timeout 015-015-XXX USB port External Loopback failure 015-027-XXX USB port Configuration/Setup error 015-032-XXX USB port Device Controller failure 015-034-XXX USB port buffer allocation failure 015-035-XXX USB port Reset condition detected 015-036-XXX USB port Register error 015-040-XXX USB port IRQ failure 015-195-XXX...
  • Page 59 Diagnostic Error Code 018-195-XXX PCI Card Test aborted by user 018-196-XXX PCI Card test halt, error threshold exceeded 018-197-XXX PCI Card test warning 018-198-XXX PCI Card test aborted 018-199-XXX PCI Card test failed, cause unknown 018-250-XXX PCI Card Services error 020-000-XXX PCI Interface Test Passed 020-0XX-XXX...
  • Page 60 Diagnostic Error Code 020-199-XXX PCI test failed, cause unknown 020-262-XXX PCI system error 025-000-XXX IDE interface Test Passed 025-00X-XXX 025-01X-XXX IDE interface failure 025-027-XXX IDE interface Configuration/Setup error 025-02X-XXX 025-03X-XXX 025-04X-XXX IDE Interface failure 025-195-XXX IDE interface Test aborted by user 025-196-XXX IDE interface test halt, error threshold exceeded...
  • Page 61 Diagnostic Error Code 030-00X-XXX 030-01X-XXX SCSI interface failure 030-027-XXX SCSI interface Configuration/Setup error 030-03X-XXX 030-04X-XXX SCSI interface error 030-195-XXX SCSI interface Test aborted by user 030-196-XXX SCSI interface test halt, error threshold exceeded 030-197-XXX SCSI interface test warning 030-198-XXX SCSI interface test aborted 030-199-XXX SCSI interface test failed, cause unknown 035-000-XXX...
  • Page 62 Diagnostic Error Code 035-196-XXX RAID interface test halt, error threshold exceeded 035-197-XXX RAID interface test warning 035-198-XXX RAID interface test aborted 035-199-XXX RAID interface test failed, cause unknown 071-000-XXX Audio port Interface Test Passed 071-00X-XXX 071-01X-XXX 071-02X-XXX Audio port error 071-03X-XXX Audio port failure 071-04X-XXX...
  • Page 63 Diagnostic Error Code 071-199-XXX Audio port test failed, cause unknown 071-25X-XXX Audio port failure 080-000-XXX Game Port interface Test Passed 080-XXX-XXX Game Port interface Error 080-195-XXX Game Port interface Test aborted by user 080-196-XXX Game Port interface test halt, error threshold exceeded 080-197-XXX Game Port interface test warning...
  • Page 64 Diagnostic Error Code 086-196-XXX Mouse Port interface test halt, error threshold exceeded 086-197-XXX Mouse Port interface test warning 086-198-XXX Mouse Port interface test aborted 086-199-XXX Mouse Port interface test failed, cause unknown 089-000-XXX Microprocessor Test Passed 089-XXX-XXX Microprocessor failure 089-195-XXX Microprocessor Test aborted by user 089-196-XXX Microprocessor test halt, error threshold...
  • Page 65 Diagnostic Error Code 170-195-XXX Voltage Sensor(s) Test aborted by user 170-196-XXX Voltage Sensor(s) test halt, error threshold exceeded 170-197-XXX Voltage Sensor(s) test warning 170-198-XXX Voltage Sensor(s) test aborted 170-199-XXX Voltage Sensor(s) test failed, cause unknown 170-250-XXX 170-251-XXX Voltage Sensor(s) Voltage limit error 170-254-XXX Voltage Sensor(s) Voltage Regulator Module error...
  • Page 66 Diagnostic Error Code 175-199-XXX Thermal Sensor(s) test failed, cause unknown 175-250-XXX 175-251-XXX Thermal Sensor(s) limit error 185-000-XXX Asset Security Test Passed 185-XXX-XXX Asset Security failure 185-278-XXX Asset Security Chassis Intrusion 201-000-XXX System Memory Test Passed 201-XXX-XXX System Memory error 202-000-XXX System Cache Test Passed 202-XXX-XXX System Cache error...
  • Page 67 Diagnostic Error Code 217-28X-XXX 217-29X-XXX Hard Disk Drive (SCSI) error 220-000-XXX Hi-Capacity Cartridge Drive Test Passed 220-XXX-XXX Hi-Capacity Cartridge Drive error 301-XXX-XXX Keyboard error 301-000-XXX Keyboard Test Passed 302-000-XXX Mouse Test Passed 302-XXX-XXX Mouse error 303-000-XXX Joystick Test Passed 303-XXX-XXX Joystick error 305-000-XXX Monitor DDC Test Passed...

  • Page 68: Beep Symptoms

    Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples. Beeps 1-2-X Use the following table to diagnose beep symptoms. Beep Symptom 1-1-3 CMOS read-write error 1-1-4 ROM BIOS check error 1-2-X DMA error...
  • Page 69 Beep Symptom 3-2-4 Keyboard controller failed 3-3-4 Screen initialization failed 3-4-1 Screen retrace test detected an error 3-4-2 POST is searching for video ROM All other beep code sequences One long and one short beep during POST. Base 640 KB memory error or shadow RAM error One long beep and two or three short beeps during POST.

  • Page 70: No-Beep Symptoms

    No-beep symptoms Important: Type 2271/6840/6841 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST. To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following: 1.

  • Page 71: Post Error Codes

    POST error codes Each time you power-on the system, it performs a series of tests that check the operation of the system and some options. This series of tests is called the Power-On Self-Test, or POST. POST does the following operations. v Checks some basic system-board operations v Checks the memory operation v Starts the video operation...
  • Page 72 POST Error Code I/O channel parity error Adapter ROM error Internal cache test error Real-time clock failure Bad CMOS battery Configuration mismatch And unable to run diagnostics Clock not updating or invalid time set POST detected a base memory or extended memory size mismatch error or RIMM socket 3 is populated with a RIMM memory module...
  • Page 73 POST Error Code Microprocessor installed that is not supported by the current POST/BIOS Alert on LAN error 17X, 18X Corrupted Administrator Password No RFID Antenna Corrupted boot sequence Chassis intrusion detector was cleared. This is information only, no action required. If this code does not clear: Not listed above 201, 20X...
  • Page 74 POST Error Code POST detected a base memory or extended memory type error With an 8603 error With no 8603 error Not listed above And able to run diagnostics POST cannot unlock the diskette drive Hardware Maintenance Manual FRU/Action 1. Run Setup. Check System Summary menu for memory.
  • Page 75 POST Error Code Not listed above Math coprocessor configuration error Not listed above Parallel port configuration error 1047 107X Check SCSI terminator installation 1101 Serial connector error, possible system board failure 1101, 1102, 1106, 1108, 1109 1107 1102 Card selected feedback error 1103 Port fails register check 1106...
  • Page 76 POST Error Code 1117 Failed baud rate test 1162 Serial port configuration error 11XX Not listed above 1201 1202, 1206, 1208, 1209, 12XX 1207 13XX 1402 Printer not ready 1403 No paper error, or interrupt failure 1404 System board timeout failure 1405 Parallel adapter error 1406...
  • Page 77 POST Error Code 180X, 188X PCI configuration or resource error 1962 Boot sequence error 209X 20XX Not listed above 21XX 2401, 2402 If screen colors change 2401, 2402 If screen colors are OK 2409 2410 2462 Video memory configuration error 4611, 4630 4612, 4613, 4640, 4641 4650...
  • Page 78 POST Error Code 5962 An IDE device (other than hard drive) configuration error 62XX 63XX 64XX 71XX 74XX 76XX 78XX 79XX 80XX 84XX 8601, 8602 8603, 8604 86XX Not listed above 89XX 91XX 96XX 10101, 10102, 10104, 10105, 10106, 10107, 10108, 10109, 10111, 10112, 10113, 10114, 10115, 10116...
  • Page 79 3. External DAA (if installed) 4. Modem 1. Run diagnostics and verify the correct operation of the modem slot 2. Modem 1. Diagnostics detected a non-IBM modem 2. Modem 1. Check PSTN Cable 2. External DAA (if installed) 3. Modem 1.
  • Page 80 POST Error Code 10461 Drive format error 10462 Controller seek error 10464 Hard Drive read error 10467 Drive non-fatal seek error 10468 Drive fatal seek error 10469 Drive soft error count exceeded 10470, 10471, 10472 Controller wrap error 10473 Corrupt data. Low level format might be required 10480 10481...
  • Page 81 POST Error Code 119XX 121XX 136XX 137XX 141XX 143XX 14710, 14711 148XX 14901, 14902, 1491X, 14922 14932 161XX 164XX 16500 16520, 16540 166XX, 167XX 18001 to 18029 18031 to 18039 FRU/Action 1. 3119 Adapter 1. Modem Adapter 2. Any Serial Device 3.
  • Page 82 POST Error Code 185XXXX 20001 to 20003 20004 20005 to 20010 200XX Not listed above 20101 to 20103 20104 20105 to 20110 Image Adapter/A Memory Test failure indicated by graphic of adapter 206XX 208XX Verify there are no duplicate SCSI ID settings on the same bus.
  • Page 83 POST Error Code Tape Drive green ″in use″ LED fails to come Tape automatically ejected from drive SCSI ID on rotary switch does not match SCSI ID set in configuration. Verify drive switches inside cover are set to zero Tape sticks or breaks in drive. Verify that the tapes used meet ANSI standard X3B5 212XX...
  • Page 84 POST Error Code 27512 27535 27554 27555, 27556 27557 27558, 27559, 27560, 27561 27562 27563, 27564 275XX 27801 to 27879 27880 to 27889 999030X Hard disk reset failure Hardware Maintenance Manual FRU/Action 1. WMSELF.DGS diagnostics file is missing 2. WMSELF.DGS diagnostics file is incorrect 1.

  • Page 85: Miscellaneous Error Messages

    Miscellaneous error messages Message/Symptom CMOS Backup Battery inaccurate Changing colors Computer will not power-off. See “Power supply” on page 35. Computer will not RPL from server Computer will not Wake On LAN (if applicable) Dead computer. See “Power supply” on page 35.
  • Page 86 Message/Symptom ″Insert a Diskette″ icon appears with a known-good diagnostics diskette in the first 3.5-inch diskette drive. Intensity or color varies from left to right of characters and color bars No power or fan not running Non-system disk or disk error-type message with a known-good diagnostic diskette.

  • Page 87: Undetermined Problems

    1. Power-off the computer. 2. Remove or disconnect the following components (if installed) one at a time. a. Non-IBM devices b. External devices (modem, printer, or mouse) c. Any adapters d.
  • Page 88 Hardware Maintenance Manual...

  • Page 89: Chapter 7. Parts

    Chapter 7. Parts © Copyright IBM Corp. 2000...
  • Page 90 Hardware Maintenance Manual...
  • Page 91 Chapter 7. Parts...

  • Page 92: Parts Listing

    Parts listing The parts listing supports the following models: xxG, xxF, xxA, xxC, xxT, xxD, xxM, xxV, xxU. Index Hardware Maintenance Manual System (types 2251/6830/6831) TOP COVER, BLACK (all) CHASSIS ASM (all) LED/POWER SWITCH ASM (all) CD-ROM DRIVE - 48X, BLACK (2251 - none) (6830 - EBx, GAx, GBx, TAx, TBx, KAG, KBG,VCG,VAU,VAF, GDG, GEG, TEG, TFG)
  • Page 93 Index System (types 2251/6830/6831) 20GB HARDFILE EIDE 5400 RPM (2251 - EAx, EBx, ECx) (6830 - CBx, EAx, EBx, GAx, GBx, TAx, TBx, TCx, KAG, KBG,VCG,VAU,VAF, GDG, GEG, TEG, TFG) (6831 - EAx, EBx,TAU,TAF,TAA,TAG) 30GB HARDFILE EIDE 7200 RPM (2251 - GAx, GBx, GCx, GDx, TAx, TBx, TCx, TDx, TEx, THA,TAU,TEU,VAU,VAA) (6830 - none) (6831 - GAx, GBx)
  • Page 94 Index Hardware Maintenance Manual System (types 2251/6830/6831) (6831- GAx, GBx, G2U, T2U, TAU, TAF, TAA, VAU, VAF, VAA, VBU, VBF, VBA, TAG, VBG) LITHIUM BATTERY (all) SYST BD W/O MEM/PROC MERLOT W/O POV Card (all) MEMORY 64MB SDRAM (2251/6831 - none) (6830 - CAx, KBG, GDG, GEG) MEMORY 128MB SDRAM (2251/6831 - all)
  • Page 95 Index System (types 2251/6830/6831) SPEAKER BRICK - ANZ (2251 - EAA, EBA, GAA, GBA, TBA, TCA, TDA,TEA, THA,VAA) (6830/6831 - none) SPEAKER BRICK - EMEA (2251 - TAG) (6830/6831 - none) VIDEO CARD 4xAGP DONGLE (2251 - EAx, EBx, ECx) (6830 - EBx, GAx, GBx, TAx, TBx,VCG) (6831 - GAx, GBx) ATI RADEON 32Mb VIDEO CARD...
  • Page 96 Index Hardware Maintenance Manual System (types 2251/6830/6831) 8x4x32x CDRW BLACK OPTIONAL (2251-EAx, ECx, GBx, GCx, GDx, TBx, TCx, TDx, TEx, TAx, THA, VAU, VAA,VBC, VBM, VBV) CD-RW BLACK 8X4X32 (OPTIONAL) (2251 - EAx, ECx, GBx, GCx, GDx, TBx, TCx, TDx, TEx, TAx, THA, VAU, VAA,VBC, VBM, VBV) (6831 -EAx, EBx, GAx, GBx, TAU, TAF, TAA, VAU, VAF, VAA, VBU, VBF, VBA, TAG, VBG) CD-RW BLACK 8X4X32 (OPTIONAL)

  • Page 97: Keyboards (Rak 2 Black)

    Keyboards (RAK 2 Black) US ENGLISH FRENCH CANADIAN 058 FRENCH CANADIAN 044 LA/SPANISH BRAZIL - PORTUGUESE ARABIC BELGIUM - FRENCH BELGIUM - ENGLISH BULGARIAN DANISH DUTCH FRENCH GERMAN GREEK ITALIAN NORWEGIAN POLISH PORTUGUESE SPANISH SWEDISH/FINNISH SWISS - FRENCH/GERMAN UK ENGLISH UK ENGLISH (ISO) JAPANESE CHINESE...

  • Page 98: Computer Power Cords

    Computer Power Cords ARABIC AUSTRALIAN BELGIAN BULGARIAN CANADIAN CZECH DENMARK FINLAND FRANCE GERMAN HUNGARIAN ISRAEL ITALIAN LATIN AMERICAN NETHERLANDS NEW ZEALAND NORWEGIAN POLISH PORTUGUESE SERBIAN SLOVAKIAN SOUTH AFRICAN SPANISH SWISS SWISS - FRENCH/GERMAN US ENGLISH UK - IRELAND YUGOSLAVIAN CHILE ARGENTINA, PARAGUAY, &...

  • Page 99: Special Tools

    Special tools The following tools are required to service the computer models/types listed in this section of the service manual v Volt-ohm meter, IBM P/N 73G5404 v Wrap Plug, IBM P/N 72X8546 Chapter 7. Parts...
  • Page 100 Hardware Maintenance Manual...

  • Page 101: Chapter 8. Additional Service Information

    Vital product data . Management Information Format (MIF) . Alert on LAN BIOS levels Flash (BIOS/VPD) update procedure . Flash recovery boot block jumper . © Copyright IBM Corp. 2000 . 94 Power management . 94 Automatic configuration and power interface . 94 (ACPI) BIOS .

  • Page 102: Security Features

    Passwords v Vital Product Data v Management Information Format (MIF) v Alert on LAN Passwords The following section provides information about computer hardware and software-related passwords. v Power-on Password v Administrator Password v Operating System Password Power-on and Administrator passwords are set in the Setup Utility program. See “Setup Utility program”...

  • Page 103: Administrator Password

    Administrator password The administrator password is used to restrict access to the Configuration/Setup Utility program. If the administrator password is activated, and you do not enter the administrator password, the configuration can be viewed but not changed. Note: Type 2251/6830/6831 has Enhanced Security Mode. If Enhanced Security mode is enabled and there is no password given, the computer will act as if Enhanced Security is disabled.

  • Page 104: Alert On Lan

    To update the EPROM using the DMI MIF Browser, use the following procedure. 1. Click Start from the desktop, then Programs. 2. Select IBM SystemView Agent 3. Select the Serial Number Information icon 4. Click the plus sign to expand.

  • Page 105: Bios Levels

    Current Level BIOS information – Run the Configuration Utility to determine the level of BIOS installed. v Sources for determining the latest level BIOS available 1. IBM PC Company Home Page http://www.ibm.com/pc/us/ 2. PC PartnerInfo-Technical Database (CTSTIPS.NSF) 3. HelpCenter 4.

  • Page 106: Flash (Bios/Vpd) Update Procedure

    “A40/A40P/A40i system board layout” on page 31 or the label inside the computer for more information. 3. Insert the upgrade diskette into the diskette drive. 4. Power-on the computer. The IBM Logo will appear. 5. When the Flash Update Utility appears, select the country/keyboard, then press Enter.

  • Page 107: Power Management

    Power management Power management reduces the power consumption of certain components of the computer such as the system power supply, processor, hard disk drives, and some monitors. Advanced Power Management and Rapid Resume¬ Manager are features of some personal computers. Automatic configuration and power interface (ACPI) BIOS Being an ACPI BIOS system, the operating system is allowed to control the power management features of the computer and the setting for Advanced Power...

  • Page 108: Automatic Hardware Power Management Features

    Automatic Hardware Power Management features Automatic Hardware Power Management can reduce the power states of the computer, processor, and monitor (if the monitor supports DPMS) if they are inactive for a predetermined length of time. There are three levels of specified time that the computer must be inactive before the power management options that are selected take effect.

  • Page 109: Automatic Power-On Features

    Wake on LAN: If the computer has a properly configured token-ring or Ethernet LAN adapter card that is Wake on LAN-enabled and there is remote network management software, you can use the IBM-developed Wake on LAN feature. When you set Wake on LAN to Enabled, the computer will turn on when it receives a specific signal from another computer on the local area network (LAN).

  • Page 110: Flash Over Lan (Update Post/Bios Over Network)

    Wake on LAN This setting is used to enable or disable the IBM-developed Wake on LAN feature. This feature makes it possible for the computer to be turned on remotely by a network server. Remote network management software must be used in conjunction with this feature.

  • Page 111: Chapter 9. Related Service Information

    Electrical current from power, telephone, and communications cables is hazardous. To avoid shock hazard, connect and disconnect cables as described following when installing, moving, or opening covers of this product or attached devices. © Copyright IBM Corp. 2000 . 103 Software considerations .
  • Page 112 CAUTION: When replacing the battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 113 ≥ 32 kg (70.5 lbs) ≥ 55 kg (121.2 lbs) CAUTION: Use safe lifting practices when lifting your machine. CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunications systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.
  • Page 114 PERIGO Para evitar choques elétricos, não conecte ou desconecte nenhum cabo, nem efetue instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. Para evitar choques elétricos: v O cabo de alimentação deve ser conectado a um receptáculo corretamente instalado e aterrado.
  • Page 115 Cuidado: Ao substituir a bateria, utilize apenas o Número de Peça IBM 33F8354 ou um tipo de bateria equivalente recomendado pelo fabricante. Se seu sistema possuir um módulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de módulo, produzido pelo mesmo fabricante.
  • Page 116 ≥ 32 kg (70.5 lbs) ≥ 55 kg (121.2 lbs) Cuidado: Utilize práticas seguras para levantamento de peso ao levantar sua máquina. Cuidado: A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicação é perigosa. Para evitar ferimentos pessoais ou danos aos equipamentos, desconecte os cabos de alimentação, sistemas de telecomunicação, redes e modems antes de abrir as tampas do servidor, a menos que receba outras instruções nos procedimentos de instalação e configuração.
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  • Page 119 Chapter 9. Related Service Information...
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  • Page 121 Chapter 9. Related Service Information...
  • Page 122 DANGER Pour éviter tout risque de choc électrique, ne manipulez aucun câble et n’effectuez aucune opération d’installation, d’entretien ou de reconfiguration de ce produit au cours d’un orage. Pour éviter tout risque de choc électrique: v Les cordons d’alimentation du présent produit et de tous les appareils qui lui sont connectés doivent être branchés sur des socles de prise de courant correctement câblés et mis à...
  • Page 123 Remplacez la pile usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même fabricant.
  • Page 124 ≥ 32 kg (70.5 lbs) ≥ 55 kg (121.2 lbs) Attention: Ce produit pèse un poids considérable. Faites-vous aider pour le soulever. Attention: Le courant électrique circulant dans les câbles de communication et les cordons téléphoniques et d’alimentation peut être dangereux. Pour votre sécurité et celle de l’équipement, avant de retirer les carters du serveur, mettez celui-ci hors tension et déconnectez ses cordons d’alimentation, ainsi que les câbles qui le relient aux réseaux, aux systèmes de télécommunication et aux modems (sauf instruction...
  • Page 125 VORSICHT Aus Sicherheitsgründen bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen. Aus Sicherheitsgründen: Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen. Alle angeschlossenen Geräte ebenfalls an Schutzkontaktsteckdosen mit ordnungsgemäß geerdetem Schutzkontakt anschließen.
  • Page 126 Achtung: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller.Die Batterie enthält Lithium und kann bei unsachgemäßer Verwendung, Handhabung oder Entsorgung explodieren.
  • Page 127 ≥ 32 kg (70.5 lbs) ≥ 55 kg (121.2 lbs) Achtung: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Achtung: An Netz-, Telefon- und Datenleitungen können gefährliche elektrische Spannungen anliegen. Um eine Gefährdung des Benutzers oder Beschädigung des Geräts zu vermeiden, ist der Server auszuschalten.
  • Page 128 PERICOLO Per evitare il pericolo di scosse elettriche durante i temporali, non collegare o scollegare cavi, non effettuare l’installazione, la manutenzione o la riconfigurazione di questo prodotto. Per evitare il pericolo di scosse elettriche: v collegare il cavo di alimentazione ad una presa elettrica correttamente cablata e munita di terra di sicurezza;...
  • Page 129 Attenzione: Quando si sostituisce la batteria, utilizzare solo una batteria IBM o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
  • Page 130 Attenzione: La corrente circolante nei cavi di alimentazione, del telefono e di segnale è pericolosa. Per evitare situazioni pericolose per le persone o danneggiamenti all’apparecchiatura, scollegare i cavi di alimentazione, i sistemi di telecomunicazioni, le reti e ed i modem prima di aprire i coperchi del servente se non diversamente indicato nelle procedure di installazione e configurazione.
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  • Page 133 PELIGRO Para evitar una posible descarga eléctrica, no conecte ni desconecte los cables ni lleve a cabo ninguna operación de instalación, de mantenimiento o de reconfiguración de este producto durante una tormenta eléctrica. Para evitar una posible descarga: v El cable de alimentación debe conectarse a un receptáculo con una instalación eléctrica correcta y con toma de tierra.
  • Page 134 Percaución: Al cambiar la batería, utilice únicamente la batería IBM Número de pieza 33F8354 o un tipo de batería equivalente recomendado por el fabricante. Si el sistema tiene un módulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de módulo del mismo fabricante.
  • Page 135 ≥ 32 kg (70.5 lbs) ≥ 55 kg (121.2 lbs) Percaución:: Alce la máquina con cuidado; el sobrepeso podría causar alguna lesión. Percaución: La corriente eléctrica de los cables de comunicaciones, de teléfono y de alimentación puede resultar peligrosa. Para evitar posibles lesiones o daños del aparato, desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems antes de abrir las cubiertas del servidor, salvo que se indique lo contrario en las instrucciones de las operaciones de instalación y...

  • Page 136: General Safety

    Safety Information This section contains the safety information with which you need to be familiar, before you service an IBM computer. General Safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.
  • Page 137 Observe the following rules when working on electrical equipment. v Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. v Do not work alone under hazardous conditions or near equipment that has hazardous voltages.

  • Page 138: Handling Electrostatic Discharge-Sensitive Devices

    v Do not service the following parts (or similar units) with the power on when they are removed from their normal operating places in a machine. This practice ensures correct grounding of the units.) – Power supply units – Pumps –...

  • Page 139: Safety Inspection Guide

    Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.

  • Page 140: Problem Determination Tips

    Use the World Wide Web (WWW) to download Diagnostic, BIOS Flash, and Device Driver files. To download NetVista file, do the following: v Go to http://www.ibm.com/. v Select Support. v Select Desktop computing from the ″Search by Category″ pull-down menu.

  • Page 141: Adding Adapters To The System

    Adding adapters to the system When adapters are added to the system, an area in memory has to be allocated to run its programs. This can be done with either hardware switches or software mapping. If there is a conflict in software mapping, then the following may be true. v The first device to attach to an IRQ, DMA, I/O Address, or RAM location will probably function.

  • Page 142: Hardware Considerations

    Direct drivers, which bypass BIOS, have the advantage of faster throughput, but the disadvantage of limited error-handling capability and reduced software and hardware compatibility and flexibility. This method is not used in the IBM PC Series systems. v Operating system to BIOS to hardware This is the recommended way.

  • Page 143: System Resource Conflicts

    v POST Beep codes are sounds emitted from the speaker if the POST finds a problem. One beep indicates that the POST completed successfully. Multiple beeps indicate a problem was found. v Diagnostic error messages are displayed when a test program finds a problem with a hardware component.
  • Page 144 ROM and RAM Addresses Adapter cards with processors can contain RAM and ROM. If the adapter cards have onboard memory, then the following are true. v ROM contains operating instructions for the adapter I/O. v RAM is used for buffering. Two adapters using the same memory area will cause a failure.

  • Page 145: Miscellaneous Information

    Miscellaneous Information Acronyms, Abbreviations, and Terms Term ACPA/A ANSI ARTIC ASCII BIOS CCITT CCSB CCSB CDPD CD-ROM DASD DRAM ESDI EEPROM GPIB IEEE ISDN Information Audio Capture and Playback Adapter Automatic Data Processing Advanced Graphics Port Alternate American National Standards Institute A Real Time Interface Coprocessor American National Standard Code for Interface Interchange Advanced Technology (refer to AT Bus)
  • Page 146 Term MCGA MIDI NDIS NVRAM PCMCIA RAID RIPL SASD SCSI SCSI ID SRAM SVGA VESA VRAM WORM Hardware Maintenance Manual Information Logical Unit Number (refer to SCSI) Maintenance Analysis Procedure Modified Color Graphics Adapter Micro Channel Architecture (bus structure) Mega Hertz (million cycles per second) Musical Instrument Digital Interface Multimedia Not Available or Not Applicable...

  • Page 147: Send Us Your Comments

    We want to know your opinion about this manual (part number __________________). Your input will help us to improve our publications. Please photocopy this survey, complete it, and then fax it to IBM HMM Survey at 919-543-8167 (USA). Name: _____________________________________________________________________ Phone number: _____________________________________________________________ 1.
  • Page 148 4. Which computers do you service most? ___________________________________________________________________________ ___________________________________________________________________________ Thank you for your response! Hardware Maintenance Manual...

  • Page 149: Notices

    IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Subject to IBM’s valid intellectual property or other legally protectable rights, any...

  • Page 150: Trademarks

    Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both. Alert on LAN EduQuest HelpClub Netfinity NetVista PC 700 Predictive Failure Analysis SelectaSystem SystemView TrackPoint ActionMedia, Celeron, LANDesk, MMX, Pentium and Proshare are trademarks or registered trademarks of Intel Corporation in the U.S.
  • Page 152 Part Number: 22P2896 (1P) P/N: 22P2896...

This manual is also suitable for:

Netvista 6830/6831NetvistaNetvista a40 6830Netvista a40 6831Netvista a40i 2251

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