Pc-Fax - Konica Minolta bizhub 36 User Manual

13.1 Cannot send faxes
13.1.3

PC-FAX

If you cannot send a fax even when you have completed the sending procedure, check the following items
in order from beginning to end.
Problem
A message say-
ing "Printer is not
connected" or
"Print Error" ap-
pears on the
computer screen.
Print processing
on the computer
finished, but
transmission
does not start.
bizhub 42/36
Cause
Is the fax driver specified
when sending supported
by the printer controller?
Is the network or USB
cable connected cor-
rectly?
In there an error occurred
on this machine?
Is the memory insuffi-
cient?
Is the fax driver specified
when sending supported
by the printer controller?
Is the network or USB
cable connected cor-
rectly?
In there an error occurred
on this machine?
Are there unprocessed
jobs remain queued on
this machine?
Is there an unregistered
account name or pass-
word has been entered
when account track set-
tings have been speci-
fied?
Is there an unregistered
user name or password
has been entered when
user authentication set-
tings have been speci-
fied?
Is the memory insuffi-
cient?
Is a network connection
with the printer controller
established (when con-
necting via the network)?
Is this machine in en-
hanced security mode?
Remedy
Check the specified printer name.
Check that the cable is correctly connected.
Check the Control Panel of this machine.
Check whether a test page can be sent.
Check the specified printer name.
Check that the cable is correctly connected.
Check the Control Panel of this machine.
Check the processing order for the job using Job List
on the Control Panel of this machine.
Enter the correct account name and password.
Enter the correct user name or password.
Check whether a test page can be sent.
Contact your network administrator.
Configure authentication settings in the enhanced se-
curity mode. For details, contact your network adminis-
trator.
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