Cannot Send Faxes; Fax (G3) - Konica Minolta bizhub 36 User Manual

13.1

Cannot send faxes

13 Troubleshooting for fax problems
This chapter provides solutions for some problems you encounter while using fax functions. If you encounter
a problem which is not listed in this chapter or difficult to solve, please contact your service representative.
13.1 Cannot send faxes
When a fax cannot be sent, try to correct problems by referring to the table below. If the fax still cannot be
sent properly even after attempting to correct the problem, please contact your service representative.
d
Reference
If you are unable to send a fax, the TX Result Report is output. For details, refer to page 10-5. (When printing
the TX Result Report is enabled)
For details on error messages, Refer to page 13-8.
For problems such as jamming of originals, paper jams, poor image quality or exhausted toner, refer to the
[User's Guide Copy Operations]
13.1.1

Fax (G3)

Problem
The document is
not scanned.
The document is
scanned at an an-
gle.
The fax received
by the recipient is
blurry.
The fax received
by the recipient is
blank.
Transmission is
not possible.
bizhub 42/36
Cause
Is the document is too
thick, too thin or too
small?
Are the document guides
fit the width of the docu-
ment?
Is the document correct-
ly positioned?
Is the Original Glass
dirty?
Is the text in the docu-
ment written too faint?
Is the telephone line cor-
rectly connected?
Is there a problem with
the recipient's fax ma-
chine?
Was the document sent
with the front side facing
down (when the ADF is
used)?
Was the transmission
procedure carried out
correctly?
Is the recipient's fax
number correct? Were
the address book desti-
nation and program des-
tination registered
correctly?
Is the telephone line set-
ting correct?
Remedy
Use the Original Glass to send the fax.
Slide the document guides to fit the width of the docu-
ment.
Position the document correctly.
Clean the Original Glass.
Adjust the density when scanning the original.
Is the telephone line disconnected?
Check the telephone cord for connection and, if un-
plugged, plug it securely.
Make a copy to check that this machine is operating
correctly, and then, if the copy was printed correctly,
have the recipient check the condition of their fax ma-
chine.
Load the document to be faxed facing up.
Check the transmission procedure and then resend the
fax.
There may be an error in registering the fax number
when address book destination and program destina-
tion are used.
Print the Speed Address List or Program List to check
that the numbers are registered correctly.
Correct if an error is found.
Check that the dialing method setting selected from the
[Comm. Settings] screen matches the telephone line
being used. For details, refer to the [User's Guide Ad-
ministrator Operations].
13
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