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Preface
Obtaining Technical Assistance
Cisco.com
Technical Assistance Center
OL-2031-02
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center
(TAC) Website, as a starting point for all technical assistance. Customers and
partners can obtain online documentation, troubleshooting tips, and sample
configurations from the Cisco TAC website. Cisco.com registered users have
complete access to the technical support resources on the Cisco TAC website,
including TAC tools and utilities.
Cisco.com offers a suite of interactive, networked services that let you access
Cisco information, networking solutions, services, programs, and resources at any
time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these
tasks:
Streamline business processes and improve productivity
•
Resolve technical issues with online support
•
Download and test software packages
•
Order Cisco learning materials and merchandise
•
Register for online skill assessment, training, and certification programs
•
To obtain customized information and service, you can self-register on Cisco.com
at this URL:
http://www.cisco.com
The Cisco TAC is available to all customers who need technical assistance with
a Cisco product, technology, or solution. Two levels of support are available: the
Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support
that you choose depends on the priority of the problem and the conditions stated
in service contracts, when applicable.
Catalyst 4224 Access Gateway Switch Software Configuration Guide
Obtaining Technical Assistance
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Table of Contents
Troubleshooting
