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IBM HS40 - BladeCenter - 8839 Maintenance And Troubleshooting Manual

Hardware maintenance manual
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ERserver
BladeCenter HS40
Type 8839
Hardware Maintenance Manual and Troubleshooting
Guide

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  • Page 1 ERserver BladeCenter HS40 Type 8839 Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 3 ERserver BladeCenter HS40 Type 8839 Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 4 Fourth Edition (May 2004) Note: The most recent version of this document is available at http://www.ibm.com/pc/support. © Copyright International Business Machines Corporation 2004. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract...

  • Page 5: About This Manual

    About this manual This manual contains diagnostic information, a Symptom-to-FRU index, service ® information, error codes, error messages, and configuration information for the IBM ™ BladeCenter HS40 Type 8839 blade server. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM BladeCenter products.
  • Page 6 BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 7: Table Of Contents

    ....33 Handling static-sensitive devices ....33 © Copyright IBM Corp. 2004...
  • Page 8 Major components of the BladeCenter HS40 Type 8839 blade server ..34 Processor board components ....35 I/O board components ..... . 35 LED locations .
  • Page 9 Before you call ......107 Using the documentation ..... 107 Getting help and information from the World Wide Web .
  • Page 10 viii BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 11: Chapter 1. Introduction

    A set of user labels comes with the blade server. When you install the blade server in the BladeCenter unit, write identifying information on a label and place the label on the BladeCenter unit bezel. 1. Enterprise X-Architecture technology takes full advantage of existing IBM technologies to build powerful, scalable, and reliable ™ Intel processor-based servers.

  • Page 12: Related Publications

    The following illustration shows the placement of the label, just below the blade server, on the BladeCenter unit. User label Important: Do not place the label on the blade server itself or in any way block the ventilation holes on the blade server. The following illustration shows the placement of the label, just to the side of the blade server, on the BladeCenter T unit.
  • Page 13 In addition to this Hardware Maintenance Manual and Troubleshooting Guide, the following documentation is provided in PDF on the IBM BladeCenter Documentation CD that comes with your IBM BladeCenter HS40 Type 8839 blade server: v Safety Information This publication contains translated caution and danger statements. Each caution...

  • Page 14: Features And Specifications

    BladeCenter HS40 Type 8839 blade server operating in a non-NEBS/ETSI environment. Note: Power, cooling, removable-media drives, external ports, and advanced system management are provided by the IBM Eserver BladeCenter Type 8677 and IBM Eserver BladeCenter T Types 8720 and 8730. Microprocessor:...

  • Page 15: Bladecenter Hs40 Specifications For Nebs/Etsi Environments

    The following table provides a summary of the features and specifications of the BladeCenter T HS40 Type 8839 blade server operating in a NEBS/ETSI environment. Note: Power, cooling, removable-media drives, external ports, and advanced system management are provided by the IBM Eserver BladeCenter T Type 8720. Microprocessor: Size:...

  • Page 16: Notices And Statements Used In This Book

    Notices and statements used in this book The caution and danger statements used in this book also appear in the multilingual Safety Information book provided on the IBM BladeCenter Documentation CD. Each caution and danger statement is numbered for reference to the corresponding statement in the safety book.

  • Page 17: Turning Off The Blade Server

    ® v If your operating system supports the Wake on LAN feature and the blade server power-on LED is flashing slowly, the Wake on LAN feature can turn on the blade server under the following conditions: – The Wake on LAN feature has not been disabled through the management-module Web interface.

  • Page 18: Controls And Leds

    Controls and LEDs This section describes the controls and light-emitting diodes (LEDs) on the blade server. You must open the door to access the controls and LEDs. Note: The control panel door is shown in the closed (normal) position in this illustration.
  • Page 19 A light path diagnostics LED on the processor board or I/O board is also lit to help isolate the error. The information LED can be turned off through the BladeCenter management-module Web interface or through the IBM Director Console.
  • Page 20 BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 21: Chapter 2. Configuring The Blade Server

    IBM Remote Deployment Manager (RDM) is available for purchase. You can use the IBM RDM Version 4.11 Update 3 or later to install a BIOS code update onto the blade server. For information about using this product, see the IBM Eserver BladeCenterHS40 Type 8839 Installation and User’s Guide.

  • Page 22: Configuration/Setup Utility Menu Choices

    Configuration/Setup Utility menu choices The following choices are on the Configuration/Setup Utility main menu. Depending on the version of the BIOS code in your blade server, some menu choices might differ slightly from these descriptions. v System Summary Select this choice to display configuration information, including the type, speed, and cache sizes of the microprocessors and the amount of installed memory.
  • Page 23 Error and event logs are viewed using the BladeCenter management-module Web interface. See the BladeCenter Management Module User’s Guide on the IBM BladeCenter Documentation CD or the BladeCenter T Management Module User’s Guide on the IBM BladeCenter T Documentation CD for information and instructions. v Save Settings Select this choice to save the changes you have made in the settings and exit from the Configuration/Setup Utility program.

  • Page 24: Using Passwords

    The ServerGuide Setup and Installation CD includes an easy-to-use setup and installation program that is designed for your IBM blade server. The ServerGuide program detects the blade server model and hardware options that are installed and uses that information during setup to configure the hardware. The ServerGuide program simplifies operating-system installations by providing updated device drivers and, in some cases, installing them automatically.

  • Page 25: Serverguide Features

    When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM blade server model. The setup program provides a list of tasks that are required to set up your blade server model.

  • Page 26: Installing Your Operating System Without Serverguide

    If you have already configured the blade server hardware and you decide not to use the ServerGuide program to install your operating system, complete the following steps to download the latest operating-system installation instructions from the IBM Support Web page: 1.

  • Page 27: Firmware Updates

    Firmware updates IBM will periodically make firmware updates available for your blade server. Use the following table to determine the methods you can use to install these firmware updates. Management- Update Update module Switch-module Switch-module Firmware diskette Xpress Web interface...

  • Page 28: Blade Server Ethernet Controller Enumeration

    Ethernet controllers, see the Intel Ethernet Software CD that comes with your blade server. For updated information about configuring the controllers, go to the IBM Support Web site at http://www.ibm.com/pc/support/. Your Ethernet controllers support failover, which provides automatic redundancy for your Ethernet controllers.

  • Page 29: Command-Line Interface And Serial Over Lan

    BladeCenter unit. The command-line interface also provides access to the text-console command prompt for your blade server through a serial over LAN (SOL) connection. See the IBM Eserver BladeCenter Management Module Command-Line Interface User’s Guide and the IBM Eserver BladeCenter Serial Over LAN Setup Guide for information and instructions.
  • Page 30 BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 31: Chapter 3. Diagnostics

    Read the safety information beginning on page 109. v The IBM Enhanced Diagnostics programs test the major components of the blade server: the processor board, the input/output (I/O) board, Ethernet controller, video controller, RAM, keyboard, mouse (pointing device), serial ports, and hard disk drives.

  • Page 32: Diagnostic Tools Overview

    Notes: 1. As of the date of this document, the IBM Director CD does not come with the BladeCenter T unit. If you have the BladeCenter T unit, see the IBM Eserver BladeCenter HS40 Type 8839 Installation and User’s Guide for more information.

  • Page 33: Post Error Logs

    2. See “Diagnostic programs and error messages” on page 25 for more information. v Error symptom charts These charts list problem symptoms and steps to correct the problems. See “Error symptoms” on page 87 for more information. v Light path diagnostics Use the light path diagnostics to diagnose system errors quickly.
  • Page 34 v Examine SEL entries from a previously stored file. v Save the SEL entries to a file. v Clear the SEL entries from the non-volatile storage area. BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 35: Sel Manager Main Window

    You can run the SSU SEL Viewer from the Resource CD that comes with the blade server. The latest SSU utility image can be downloaded from the IBM Support Web site at http://www.ibm.com/eserver/support/. If you download the latest image of the SSU utility, complete the following steps: 1.

  • Page 36: Diagnostic Text Messages

    Diagnostic text messages While a test is running, the name of the test is displayed on the screen. If the test detects an error or is abnormally ended, a message is displayed to indicate the reason that the test stopped. The message is in the following form: Result test_specific_string where: Result...

  • Page 37: Viewing The Test Log

    c. If you run the diagnostic programs with either no mouse or a mouse attached to the BladeCenter unit that is not controlled by the blade server, you will not be able to navigate between test categories using the Next Cat and Prev Cat buttons.
  • Page 38 The following illustration shows the LEDs on the processor board. Microprocessor 2 error LED (DS5H4) Microprocessor 3 error LED (DS5H1) Microprocessor 1 error LED (DS5H5) Microprocessor mismatch Microprocessor 4 error LED (DS5H2) error LED (DS5H3) Light path diagnostics Microprocessor socket 1 button (SW9J1) Microprocessor socket 2 Light path...

  • Page 39: Memory Errors

    The following illustration shows the LEDs on the I/O board. Secondary IDE Primary IDE error LED (DS6H1) error LED (DS2H1) Board error (DS7A2) Processor board error LED (DS8A2) Light path diagnostics BMC error LED (DS7B1) button (S8A1) NMI error LED (DS7A3) Light path Temperature error LED (DS7A4) diagnostics LED (green)

  • Page 40: Recovering The Bios Code

    BIOS flash diskette. Note: To obtain a BIOS flash diskette, download a BIOS flash diskette image from the World Wide Web. Go to http://www.ibm.com/pc/support/, click IBM Server Support, and make the selections for your server. The flash memory of the blade server consists of a primary page and a backup page.

  • Page 41: Clearing Cmos Memory

    9. When you are prompted whether you want to move the current POST/BIOS image to the backup ROM location, press N. Attention: If you press Y, the damaged BIOS will be copied into the secondary page. 10. When you are prompted whether you want to save the current code to a diskette, press N.
  • Page 42 BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 43: Chapter 4. Installing Options

    Limit your movement. Movement can cause static electricity to build up around you. v Handle the device carefully, holding it by its edges or its frame. v Do not touch solder joints, pins, or exposed printed circuitry. © Copyright IBM Corp. 2004...

  • Page 44: Major Components Of The Bladecenter Hs40 Type 8839 Blade Server

    v Do not leave the device where others can handle and possibly damage the device. v While the device is still in its static-protective package, touch it to an unpainted metal part of the BladeCenter unit or any unpainted metal surface on any other grounded rack component in the rack you are installing the device in for at least 2 seconds.

  • Page 45: Processor Board Components

    Processor board components The following illustration shows the components on the processor board. DIMM socket 8 (J9H1) DIMM socket 7 (J9G1) DIMM socket 6 (J9F1) DIMM socket 5 (J9E2) Microprocessor DIMM socket 4 (J9E1) socket 1 DIMM socket 3 (J9D1) Microprocessor DIMM socket 2 (J9C2) socket 2...

  • Page 46: Led Locations

    LED locations The following illustrations show the LEDs and LED power switch on the processor board and I/O board. You need to remove the blade server from the BladeCenter unit, open the cover, and press one of the Light path diagnostics buttons to light any error LEDs that were lit during blade server operation.
  • Page 47 The following illustration shows the LEDs on the I/O board. Secondary IDE Primary IDE error LED (DS6H1) error LED (DS2H1) Board error (DS7A2) Processor board error LED (DS8A2) Light path diagnostics BMC error LED (DS7B1) button (S8A1) NMI error LED (DS7A3) Light path Temperature error LED (DS7A4) diagnostics LED (green)

  • Page 48: Switches And Jumpers

    3, you can start the blade server from a backup BIOS page. The default position is pins 1 and 2. See the blade server Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD for more information. Note: If you start the blade server from the backup page because the primary BIOS page has become damaged, you need to flash the primary BIOS code.

  • Page 49: Removing The Blade Server From The Bladecenter Unit

    Removing the blade server from the BladeCenter unit The following illustration shows how to remove the blade server from the BladeCenter unit. The following illustration shows how to remove the blade server from the BladeCenter T unit. Type 8720 or 8730 Bezel assembly Attention: v To maintain proper system cooling, do not operate the BladeCenter unit without...

  • Page 50: Opening The Blade Server Cover

    Complete the following steps to remove the blade server: 1. If the blade server is operating, shut down the operating system; then, press the power-control button (behind the blade server control panel door) to turn off the blade server. See “Controls and LEDs” on page 8 for more information about the location of the power-control button.
  • Page 51 3. Press the blade-cover release on each side of the blade server and lift the cover open, as shown in the illustration. 4. Lay the cover flat, or lift it from the blade server. Statement 21: CAUTION: Hazardous energy is present when the blade server is connected to the power source.

  • Page 52: Removing The Blade Server Bezel Assembly

    Removing the blade server bezel assembly To install certain options, you must first remove the blade server bezel assembly. Complete the following steps to remove the blade server bezel assembly: 1. Review the safety information beginning on page 109 and “Installation guidelines”...

  • Page 53: Installing Ide Drives

    Installing IDE drives Your blade server has two connectors on the I/O board for installing optional 2.5-inch IDE drives (either hard disk drives or flash drives). Each IDE connector is on a separate bus. Some models come with at least one IDE flash drive already installed.

  • Page 54: Installing Memory Modules

    5. Insert the riser card from the option kit into an IDE connector on the blade server I/O board. Important: IDE drives must be installed in the following order: IDE connector 1 first, then IDE connector 2. 6. Place the IDE drive tray from the option kit over the riser card as shown in the illustration, aligning the tray with the screw holes on the I/O board.
  • Page 55 v Install only 2.5 V, 184-pin, double-data-rate (DDR), PC2100, registered synchronous dynamic random-access memory (SDRAM) with error correcting code (ECC) DIMMs. These DIMMs must be compatible with the latest PC2100 SDRAM Registered DIMM specification, which is available from http://www.jedec.org/. v Before you begin, read the documentation that comes with the DIMMs. The following illustration shows how to install DIMMs on the processor board.

  • Page 56: Installing An Additional Microprocessor

    For a list of microprocessors supported by your blade server, go to the ® ServerProven list at http://www.ibm.com/pc/us/compat/. v Thoroughly review the documentation that comes with the microprocessor, so that you can determine whether you need to update the blade server BIOS code.
  • Page 57 The following illustration shows how to install the additional microprocessors on the processor board. Heat-sink-retention Heat sink Microprocessor-locking lever mechanism Microprocessor Microprocessor- heat-sink filler Complete the following steps to install an additional microprocessor: 1. Review the safety information beginning on page 109 and “Installation guidelines”...
  • Page 58 c. Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops or clicks in the fully open position (approximately a 135° angle), as shown. Attention: You must make sure that the locking lever on the microprocessor socket is in the fully open position before you insert the microprocessor in the socket.

  • Page 59: Installing An I/O Expansion Card

    10. Install a heat sink on the microprocessor: a. Remove the plastic protective cover from the bottom of the heat sink, if one is present. Attention: 1) Do not set down the heat sink after you remove the plastic cover. 2) Do not touch the thermal grease on the bottom of the heat sink.
  • Page 60 Important: If you are installing only one I/O expansion card in the blade server, it must be installed in I/O expansion card location 2. The following illustration shows how to install an I/O expansion card on the blade server. The same procedure is used to install an expansion card in either I/O expansion card location;...

  • Page 61: Installing A Pci I/O Expansion Unit

    You must install a SCSI storage expansion unit that is specified for use with the IBM HS40 Type 8839 blade server. Two types of SCSI storage expansion units are available for BladeCenter products, only one of which is compatible with the IBM HS40 Type 8839 blade server.
  • Page 62 To use SCSI hard disk drives with your blade server, install a SCSI storage expansion unit, such as the IBM BladeCenter SCSI Storage Expansion Unit, on the blade server. You will then be able to install two 3.5-inch, hot-swap, SCSI, 1-inch (26 mm) slim-high hard disk drives in the expansion unit, for use by the blade server.
  • Page 63 4. Remove the blade server cover. a. Open the blade server cover (see “Opening the blade server cover” on page 40 for instructions), and lift it off the blade server. Blade cover Cover pins Blade-cover release Air baffle Blade-cover release b.
  • Page 64 7. Make sure that the air baffle covering microprocessor 1 and microprocessor 4 is positioned and pushed down so that both heat sink captive mounting screws are through the holes in the air baffle. Air baffle Microprocessor 1 and 4 heat sink captive mounting screws 8.
  • Page 65 Attention: Install only a SCSI storage expansion unit that is specified for use with the IBM HS40 Type 8839 blade server. Compatible SCSI storage expansion units do not have a shield, as shown in the following illustration. Use SCSI storage expansion...
  • Page 66 c. Pivot the storage expansion unit closed, and press it firmly into place until the cover-release latches click. The connector on the expansion unit automatically aligns with and connects to the blade expansion connector (J3A1) on the processor board. 9. Insert the combined blade and expansion unit into three adjacent BladeCenter unit bays.

  • Page 67: Installing A Scsi Hot-Swap Hard Disk Drive

    Installation CD that comes with the BladeCenter unit. You can also get the latest version of the drivers from the IBM Support Web site at http://www.ibm.com/pc/support/. With the storage expansion unit installed on your blade server, you can install up to two hot-swap SCSI hard disk drives in the expansion unit and configure them for embedded mirroring (RAID level 1).
  • Page 68 The following illustration shows how to install a SCSI hot-swap hard disk drive. Note: The illustrations used in this procedure depict the installation process on a BladeCenter HS40 blade server in a BladeCenter Type 8677 unit. These illustrations might differ slightly from your hardware. However, this installation process is the same regardless of the BladeCenter unit.

  • Page 69: Replacing A Scsi Hot-Swap Hard Disk Drive

    “Installing a SCSI hot-swap hard disk drive” on page 57 for instructions). Replacing the battery IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
  • Page 70 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 71 5. Locate the battery on the I/O board. Battery 6. Remove the battery: a. Use your fingers to pinch the battery retainer; then, rotate the battery up and out from its socket. b. Use your fingernail to slide the battery out from under the battery clip. 7.

  • Page 72: Completing The Installation

    BladeCenter T unit. If you cannot install the bezel assembly, a filter must be provided on the rack. See the IBM Eserver BladeCenter T Planning and Installation Guide for information about installing an air filter on the rack (you can obtain the planning guide from http://www.ibm.com/pc/support/).

  • Page 73: Closing The Blade Server Cover

    1. Review the safety information beginning on page 109 and “Installation guidelines” on page 33. 2. Connect the control-panel cable to the control-panel connector on the processor board. Control-panel connector Control-panel cable 3. Insert the tabs on the bottom of the bezel up into the matching holes on the server chassis;...
  • Page 74 The following illustration shows how to close the blade server cover. Blade cover Cover pins Air baffle Complete the following steps to close the blade server cover: 1. Review the safety information beginning on page 109 and “Installation guidelines” on page 33. 2.

  • Page 75: Installing The Blade Server In The Bladecenter Unit

    Installing the blade server in the BladeCenter unit Note: The illustrations used in this procedure depict the installation process on a BladeCenter HS40 blade server in a BladeCenter Type 8677 unit. These illustrations might differ slightly from your hardware. However, this installation process is the same regardless of the BladeCenter unit.
  • Page 76 b. If the blade server has a SCSI storage expansion unit installed on it, the blade server and expansion option require three adjacent bays. c. When any blade server or option is in blade bays 7 through 14, power modules must be installed in power bays 1 and 2, and power modules must be installed in power bays 3 and 4.

  • Page 77: Updating Your Blade Server Configuration

    BladeCenter T unit. If you cannot install the bezel assembly, a filter must be provided on the rack. See the IBM Eserver BladeCenter T Planning and Installation Guide for information about installing an air filter on the rack (you can obtain the planning guide from http://www.ibm.com/pc/support/).

  • Page 78: Input/Output Connectors And Devices

    SMP. For more information, see IBM Eserver BladeCenter HS40 Type 8839 Installation and User’s Guide and your operating-system documentation. Input/output connectors and devices The input/output connectors that are available to your blade server are supplied by the BladeCenter unit.

  • Page 79: Chapter 5. Service Replaceable Units

    This chapter describes the removal of server components. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM products. See the parts listing in Chapter 7, “Parts listing, Type 8839,” on page 105 to determine whether a component being replaced is a customer replaceable unit (CRU) or a FRU.
  • Page 80 7. Remove the heat sink: a. Loosen the captive screw, and lift the retention bar. b. Gently pull the heat sink off the microprocessor. 8. Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops or clicks in the fully open position (approximately 135°...
  • Page 81 9. Lift the microprocessor out of the socket. To install a microprocessor, see “Installing an additional microprocessor” on page 46 for instructions. Attention: If you are not installing a replacement microprocessor in socket 2, you must reinstall the microprocessor baffle in that socket. Chapter 5.

  • Page 82: Thermal Grease

    Thermal grease This section contains information about removing and replacing the thermal grease between the heat sink and the microprocessor. The thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease. Note: v Read “Installation guidelines”...
  • Page 83 v Read “Handling electrostatic discharge-sensitive devices” on page 112. Complete the following steps to remove the processor board: 1. Shut down the operating system, and turn off the blade server (see “Turning off the blade server” on page 7). 2. Remove the blade server from the BladeCenter unit (see “Removing the blade server from the BladeCenter unit”...

  • Page 84: I/O Board

    Note the alignment of the heat-sink retention bracket (the arrow on the bracket aligns with the arrow on the processor board). You will need to align the bracket the same way when reinstalling it. 9. Remove the processor board carefully from the blade server chassis. Reverse these steps to install the replacement processor board.
  • Page 85 7. Remove the other seven screws that secure the I/O board to the blade chassis, and put the screws in a safe place. 8. Pull the I/O board carefully out of the blade chassis. Reverse these steps to install the replacement I/O board. Chapter 5.
  • Page 86 BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 87: Chapter 6. Symptom-To-Fru Index

    1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices not supported by this index, refer to the manual for that device. 3. Always start with “Checkout procedure” on page 21.

  • Page 88: Baseboard Management Controller (Bmc) Beep Codes

    Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by a field service technician. Number of beeps/symptom FRU/action 5 short, 1 long 1. Install or reseat memory, then perform a blade server reset. (No memory found in system) 2.

  • Page 89: Post Error Codes

    POST error codes The following table lists error codes that might be sent to the management module for error logging as BMC pass-through error entries for the management module system-error log (SEL). Note: The syntax of error logging between the management module and the SEL might be different.
  • Page 90 Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. Microprocessor (Processor cache mismatch detected) 2. Processor board 1. Microprocessor (Processor speed mismatch detected) 2.
  • Page 91 Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 8141 1. Run the Configuration/Setup Utility program, and enable the (Microprocessor 2 failed FRB-3 timer) processor retest.
  • Page 92 Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 84F2 1. Update the BMC and SDRs with the most current versions that (Server management interface failed) are compatible with your system configuration.

  • Page 93: Diagnostic Error Codes

    Diagnostic error codes Note: In the following error codes, if XXX is 000, 195, or 197, do not replace a FRU. The blade server passed the test. The Esc key was pressed to stop the test. Warning; a hardware failure might not have occurred. For all error codes, replace the FRU or take the action indicated.
  • Page 94 Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 165-198-000 (Service Processor: Aborted) 1. Rerun the diagnostic test 2. Fix other error conditions that may be keeping ASM busy. Refer to the error log and diagnostic panel.
  • Page 95 Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 167-400-001 ISMP: Failed I/O board (ISMP failed to communicate with I/O board.) 167-400-002 ISMP: Failed 1.

  • Page 96: Light Path Diagnostics

    Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 202-XXX-004 1. Microprocessor 4 (Failed system cache test) 2. System board 217-198-XXX SCSI storage expansion unit (Could not establish drive parameters) 217-XXX-000 Hard disk drive 1...

  • Page 97: Error Symptoms

    Lit blade-error Cause Action Board The system temperature has exceeded a 1. Check to see if a blower on the temperature error threshold level. BladeCenter unit has failed. If it has, replace the blower. 2. Make sure the room temperature is not too high.
  • Page 98 Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by a field service technician. CD-ROM drive problems Symptom FRU/action CD-ROM drive is not 1. Make sure that: recognized. v All cables and jumpers are installed correctly. v The correct device driver is installed for the CD-ROM drive.
  • Page 99 Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by a field service technician. Diskette drive problems Symptom FRU/action Diskette drive activity LED 1. If there is a diskette in the drive, make sure that: stays on, or the system v The diskette is inserted correctly in the drive.
  • Page 100 Both the computer and the monitor are turned on. 2. Keyboard. 3. Management module on the BladeCenter unit; see the IBM BladeCenter Type 8677 Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD.
  • Page 101 Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by a field service technician. Memory problems Symptom FRU/action The amount of system 1. Make sure that: memory displayed is less v The memory modules are seated properly. than the amount of physical v You have installed the correct type of memory.
  • Page 102 (memory connector or bank of connectors enabled). 2. If you have verified these items and the screen remains blank, replace: a. Monitor b. Management module on the BladeCenter (see the IBM BladeCenter Type 8677 Hardware Maintenance Manual and Troubleshooting Guide). Only the cursor appears.
  • Page 103 Non-IBM monitor cables might cause unpredictable problems. c. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. For information about the enhanced monitor cable, contact your IBM reseller or IBM marketing representative. 2. Monitor. 3. System board.
  • Page 104 Local power control for the blade server is enabled (use the BladeCenter management module Web interface to verify), or the blade server was instructed through the management module (Web interface or IBM Director) to turn on. 2. If you just installed an option in the blade server, remove it, and restart the blade server.
  • Page 105 Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components are replaceable by the customer and which components must be replaced by an IBM field service technician. ServerGuide problems Symptom FRU/action Setup and Installation CD will v Make sure that the server supports the ServerGuide program and has a not start.

  • Page 106: Error Messages And Error Codes

    BladeCenter bays and are configured and operating correctly. See the IBM BladeCenter Type 8677 Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD for details. v The settings in the switch module are appropriate for the blade server (settings in the switch module are blade-specific).

  • Page 107: Scsi Error Codes

    Message Action BSE +12V over recommended voltage 1. Check BladeCenter power (see IBM BladeCenter Type 8677 Hardware Maintenance Manual and Troubleshooting Guide). 2. Reseat blade storage expansion option. 3. Replace blade storage expansion option. BSE +12V under recommended voltage 1.
  • Page 108 Message Action BSE +5V under recommended voltage 1. Check BladeCenter power (see IBM BladeCenter Type 8677 Hardware Maintenance Manual and Troubleshooting Guide). 2. Reseat blade storage expansion option. 3. Replace blade storage expansion option. BSE +18V over recommended voltage 1.
  • Page 109 Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by a field service technician. Message Action VRM Power Good fault 1. Check BladeCenter power (see IBM BladeCenter Type 8677 Hardware Maintenance Manual and Troubleshooting Guide). 2. Reseat blade server. 3. Replace blade server. System over recommended voltage for 1.

  • Page 110: System Shutdown

    Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by a field service technician. Message Action System under recommended voltage for 1. Check BladeCenter power (see IBM BladeCenter Type 8677 +1.5v. Hardware Maintenance Manual and Troubleshooting Guide). 2. Reseat blade server. 3. Replace blade server.

  • Page 111: Temperature-Related System Shutdown

    If all of the blade servers exhibit the same symptom, it is probably a BladeCenter unit problem; for more information, see the IBM BladeCenter Type 8677 Hardware Maintenance Manual and Troubleshooting Guide. Use the information in this section if the diagnostic tests did not diagnose the failure, the devices list is incorrect, or the system is inoperative.

  • Page 112: Problem Determination Tips

    Notes: 1. Damaged data in CMOS can cause undetermined problems. To reset the CMOS, remove the battery for 15 minutes, and then reinstall the battery. 2. Damaged data in BIOS code can cause undetermined problems. v Flash the system with the latest BIOS code. v If the system appears inoperative, recover the BIOS (see “Recovering the BIOS code”...
  • Page 113 – If it has been working, what changes were made prior to it failing? – Is this the original reported failure? v Diagnostics version – Type and version level v Hardware configuration – Print (print screen) configuration currently in use –...
  • Page 114 BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 115: Chapter 7. Parts Listing, Type 8839

    Microprocessor, 2.7 GHz/400 MHz (61X, 6TX) 26K5855 Microprocessor, 3.0 GHz/400 MHz (71X) 26K5856 Microprocessor, 2.0 GHz/400 MHz (21X) 49P3167 Microprocessor, 2.5 GHz/400 MHz (31X) 49P3168 Microprocessor, 2.8 GHz/400 MHz (41X) 49P3169 Heat sink (all models) 90P0974 © Copyright IBM Corp. 2004...
  • Page 116 Index System, Type 8839 (model 21X, 31X) FRU No. CRU/FRU Heat-sink filler (all models) 90P4041 Heat-sink retention module (all models) 49P2658 Air baffle (all models) 90P4038 IMB bus terminator card (all) 59P6614 Adapter (all models) 73P6001 Base, Blade (all models) 02R9160 Alcohol kit (all models) 59P4739...

  • Page 117: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem ®...

  • Page 118: Getting Help And Information From The World Wide Web

    Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM xSeries and IntelliStation products, services, and support. The address for IBM xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information is http://www.ibm.com/pc/intellistation/.

  • Page 119: Appendix B. Safety Information

    The following section contains the safety information that you need to be familiar with before servicing an IBM computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.

  • Page 120: Electrical Safety

    Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.

  • Page 121: Safety Inspection Guide

    This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.

  • Page 122: Handling Electrostatic Discharge-Sensitive Devices

    Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.

  • Page 123: Safety Notices (Multi-Lingual Translations)

    Japanese v Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section.
  • Page 124 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 125 Statement 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
  • Page 126 CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server. BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 127 Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
  • Page 128 Aqueça a mais de 100°C (212°F) v Conserte nem desmonte Para descartar a bateria, entre em contato com a área de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM.
  • Page 129 Instrução 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CUIDADO: Ao levantar a máquina, faça-o com segurança. Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo. O dispositivo também pode ter mais de um cabo de alimentação.
  • Page 130 Instrução 21 CUIDADO: A energia é uma ameaça quando a låmina estiver conectada à fonte de alimentação. Sempre substitua a cobertura da låmina antes de efetuar a instalação. BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 131 Appendix B. Safety information...
  • Page 132 BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 133 Appendix B. Safety information...
  • Page 134 BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 135 Appendix B. Safety information...
  • Page 136 BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 137 Appendix B. Safety information...
  • Page 138 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
  • Page 139 Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même...
  • Page 140 Notice n° 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 ATTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à l’intérieur de la machine.
  • Page 141 Notice n° 21 ATTENTION: Un courant électrique dangereux est présent lorsque le Serveur lame est connecté á une source d’alimentation. Remettez toujours en place le carter du Serveur lame avant d’installer le Serveur lame. Appendix B. Safety information...
  • Page 142 Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis...
  • Page 143 Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller.
  • Page 144 Hinweis 4 ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen.
  • Page 145 Hinweis 21 ACHTUNG: Wenn das Blade an eine Stromquelle angeschlossen ist, besteht die Gefahr eines Stromschlags. Bringen Sie die Abdeckung der Blades immer an, bevor Sie sie installieren. Appendix B. Safety information...
  • Page 146 Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
  • Page 147 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
  • Page 148 Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più di un cavo di alimentazione. Per disattivare la corrente elettrica dall’unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione. Avviso 10 ATTENZIONE: Non poggiare oggetti che pesano più...
  • Page 149 Appendix B. Safety information...
  • Page 150 BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 151 Appendix B. Safety information...
  • Page 152 BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 153 Appendix B. Safety information...
  • Page 154 BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 155 Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
  • Page 156 Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
  • Page 157 Declaración 4 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el dispositivo tenga más de un cable de alimentaciín.
  • Page 158 Declaración 21 PRECAUCIÓN: Existe energia perigosa quando a låmina está ligada à fonte de alimentação. Substitua sempre a cobertura da låmina antes de instalar a mesma. BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 159: Appendix C. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 160: Trademarks

    Chipkill ThinkPad EtherJet Tivoli e-business logo Tivoli Enterprise Eserver Update Connector FlashCopy Wake on LAN XA-32 IBM (logo) XA-64 IntelliStation X-Architecture NetBAY XceL4 Netfinity XpandOnDemand NetView xSeries OS/2 WARP Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.

  • Page 161: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 162: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 163: European Union Emc Directive Conformance Statement

    IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.

  • Page 164: Power Cords

    Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).
  • Page 165 IBM power cord part number Used in these countries and regions 14F0033 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia, Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman,...
  • Page 166 BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 167: Index

    89 memory 35 Extensible Firmware Interface 12 microprocessor 35 processor board 35 controller enable or disable Ethernet 12 FCC Class A notice 152 Ethernet 17 features SCSI 52, 57 ServerGuide 15 controller enumeration 18 © Copyright IBM Corp. 2004...
  • Page 168 filler LEDs (continued) blade 40 control panel 8 microprocessor heat sink 33 I/O board 27, 36 panel, hard disk drive bay 58 information 9 firmware updates 17 location 9 flash memory 30 power-on 9 forgotten power-on password, bypassing 14 processor board 27, 35, 36 light path diagnostics 86 light path diagnostics feature 27 Light Path Diagnostics table 86...
  • Page 169 replacing (continued) microprocessor 69 parts listing 105 processor board 72 password override switch 14 power-on 14 pointing device problems 90 SCSI port IDs 57 input/output 68 SCSI errors 97 POST SCSI storage expansion unit description 23 device drivers 56 error codes 79 enable or disable 57 error logs 23 serial over LAN 19...
  • Page 170 undetermined problems 101 United States electronic emission Class A notice 152 United States FCC Class A notice 152 Universal Serial Bus (USB) problems 95 updating firmware 17 utility Configuration/Setup Utility program 11 PXE boot agent program, using 16 Web site ServerGuide 14 supported blade server options 33 BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 172 Part Number: 25K8105 Printed in USA (1P) P/N: 25K8105...

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