About Recording And Replaying Sessions; Recording A Remote Session - Symantec PCANYWHERE 12.0 User Manual

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228
Monitoring and recording sessions

About recording and replaying sessions

About recording and replaying sessions

Recording a remote session

5
In the Archive/Delete Host/Remote Log dialog box, type the date range for
the data that you want to archive or delete.
6
Select any of the following:
Delete log entries from
source
Copy log entries to
archive file
If you select both options, the data will be copied to an archive file, and then
removed from the source log file.
7
Click OK.
If you are creating an archive file, pcAnywhere prompts you for a file name
and the location in which you want to save the file.
Symantec pcAnywhere lets you record sessions for later playback. For example,
as a host user demonstrates a complex procedure, you can record the host screen
instead of taking notes. Later, you can replay the recording to review the exact
steps.
Either the host or remote user can record a session. However, to record a session,
the host user must set up the host to start recording automatically as soon as the
connection is made. This setting applies globally to all host sessions.
See
"Automatically recording a host session"
You can record a session for later playback at any point during the remote session.
You can save the session in a new record file or add the recording to the end of
an existing record file.
To record a remote session
1
In the Session Manager window, on the left navigation bar, under Remote
Control click Start/Stop Session Recording.
2
Do one of the following:
To add the recording to the end of an existing record file, select the file
(*.rcd) that you want to use.
To create a new file, type the file name.
Removes the data that falls within the specified date range
from the event log file
Copies the data that falls within the specified date range
to an archive file
on page 229.

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