Page 1 Symantec pcAnywhere User's Guide 10529206...
Page 2: Legal Notice
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE, OR USE OF THIS DOCUMENTATION.
Page 3 Printed in the United States of America. 10 9 8 7 6 5 4 3 2 1...
Page 4: Technical Support
The Technical Support group also authors content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates.
Page 5: Customer Service
Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes Licensing and registration If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: www.symantec.com/techsupp/ent/enterprise.html Select your region or language under Global Support, and then select the Licensing and Registration page.
Page 6 North America and Latin America: supportsolutions@symantec.com Additional Enterprise services Symantec offers a comprehensive set of services that allow you to maximize your investment in Symantec products and to develop your knowledge, expertise, and global insight, which enable you to manage your business risks proactively.
Page 7 Select your country or language from the site index.
Page 9: Table Of Contents
Understanding the difference between a host and a remote .... 22 About connecting over the Internet ........... 23 Issues that affect performance ..........26 What you can do with Symantec pcAnywhere ........28 Where to find more information ............29 Chapter 2 Installing Symantec pcAnywhere Preparing for installation ...............
Page 10 Working in Advanced View ............. 53 Organizing column headings in the Symantec pcAnywhere window ................54 Customizing the Symantec pcAnywhere navigation bar ....55 Closing the main product window upon connection ...... 56 About the Connection Wizard ..........56 What you need to know before you connect ......... 57 Ways to connect to another computer remotely ......
Page 11 Contents Accepting a host invitation ............86 What you can do during a host session ..........86 Working with the host online menu ........... 87 Letting multiple remote users hold a conference ......87 Chatting online with the remote user ......... 89 Ending a host session ..............
Page 12 ..............135 Chapter 6 Supporting computers and servers remotely About Symantec pcAnywhere Remote Management tools ....137 User rights requirements for remote management ......137 Ways to start a remote management session ........138 What you can do during a remote management session ..... 139 Managing tasks remotely ............
Page 13 Contents Transferring files between computers ........162 Canceling a file transfer operation ........... 163 Pausing a file transfer operation ..........163 Viewing the Command Queue during a file transfer operation ..............164 Changing file transfer settings during a session ......164 About synchronization and cloning ..........
Page 14 Restricting control of the keyboard and mouse ......203 Setting inactivity time limits for sessions ........204 Using encryption to protect data ........... 204 About the Symantec Cryptographic Module ....... 205 About symmetric encryption ..........205 About public-key encryption ........... 206 Understanding the performance trade-offs ........
Page 15 Ending a CrossPlatform session ..........246 Chapter 12 Connecting from a Web browser About Symantec pcAnywhere Web Remote ........247 About Web Remote setup ............. 248 Starting the Web Remote from the installation CD ...... 249 Starting the Web Remote from a hard drive, server, or removable media ................
Page 16 Chapter 13 Connecting from a mobile device About Symantec pcAnywhere Mobile ..........261 What you can do in Symantec pcAnywhere Mobile ...... 262 Getting help on your device ............ 262 Symantec pcAnywhere Mobile installation ........263 Symantec pcAnywhere Mobile system requirements ....263 If you have a previous version of Symantec pcAnywhere Mobile installed ...............
Page 17 Choosing how pcAnywhere Gateway discovers hosts ....303 Adding or removing a subnet for Gateway host searches ....303 Docking to a Symantec pcAnywhere Access Server ...... 303 Ending a pcAnywhere Gateway session ........304 Stopping the pcAnywhere Gateway service ....... 304...
Page 18 Contents...
Page 19: Introducing Symantec Pcanywhere
Where to find more information About Symantec pcAnywhere Symantec pcAnywhere provides secure, remote access to computers and servers. It lets you quickly resolve helpdesk and server support issues or stay productive while you work away from your office. You can use your desktop computer, laptop, or mobile device to work across multiple platforms, including Windows®, Linux®,...
Page 20: What's New In Symantec Pcanywhere
Transfer files between Symantec pcAnywhere lets you connect to your home or office computers computer to quickly get the files that you need. You can perform automatic end-of-day file transfers from one computer to another or exchange multimedia and other files that are too large to send by email.
Page 21: Components Of Symantec Pcanywhere
It simplifies the process of configuring and starting connections. Components of Symantec pcAnywhere Table 1-1 lists the main components of Symantec pcAnywhere. These components are included on the product CD as separate installations. Main components of pcAnywhere Table 1-1...
Page 22: How Symantec Pcanywhere Works
Administrator's Guide. How Symantec pcAnywhere works Symantec pcAnywhere uses remote control technology to let you connect to another computer or server and work as though you are sitting in front of it. Symantec pcAnywhere supports network connections over a local area network (LAN), wide area network (WAN), or the Internet.
Page 23: About Connecting Over The Internet
92. About connecting over the Internet Symantec pcAnywhere lets you connect to a host computer over the Internet, provided that both the host and the remote computers have Internet access. If the host computer has a public IP address, connecting over the Internet involves...
Page 24 Introducing Symantec pcAnywhere How Symantec pcAnywhere works The default Network, Cable, DSL connection item in pcAnywhere is configured for TCP/IP. “Configuring a host network connection” on page 75. “Configuring a remote network connection” on page 96. About Internet broadband connections Connecting over the Internet to a home-based network that uses a broadband solution such as a cable modem or DSL can present some challenges.
Page 25 For more information, consult the documentation for your router. Symantec pcAnywhere Gateway lets you set up a single connection point to facilitate the process of finding and connecting to host computers that are behind a Network Address Translation (NAT) device.
Page 26: Issues That Affect Performance
Introducing Symantec pcAnywhere How Symantec pcAnywhere works Symantec pcAnywhere Gateway lets you set up a single connection point to facilitate the process of finding and connecting to host computers that are behind a Network Address Translation (NAT) device. “About Symantec pcAnywhere Gateway”...
Page 27 Use toolbars instead of the menu to perform tasks. Changing performance settings Symantec pcAnywhere stores data in a cache file to avoid resending the same data over the connection, thus improving performance. Symantec pcAnywhere never uses more than 16 MB of disk space for a cache file.
Page 28: What You Can Do With Symantec Pcanywhere
What you can do with Symantec pcAnywhere What you can do with Symantec pcAnywhere Symantec pcAnywhere lets you connect to another computer to troubleshoot and resolve computer problems, support and maintain servers, transfer files, and work from a remote location.
Page 29: Where To Find More Information
155. “About the Command Queue” on page 167. Where to find more information Check the Symantec Web site at the following URL for technical support information, Knowledge Base articles, online tutorials, and the latest product information: www.symantec.com/techsupp/ In addition to the online Help, the following documentation resources are available...
Page 30 Introducing Symantec pcAnywhere Where to find more information...
Page 31: Installing Symantec Pcanywhere
Before you install pcAnywhere, ensure that your computer meets the system requirements. Review the Readme file on the installation CD for any known issues. Note: Installation of Symantec pcAnywhere is not supported on encrypted file systems. Symantec pcAnywhere system requirements...
Page 32 Windows XP Home/Professional (32-bit and 64-bit) Windows 2003 Server Standard/Enterprise (32-bit and 64-bit) Table 2-2 lists the minimum resources that are required to install a Symantec pcAnywhere thin host on a Windows computer. Thin host system requirements for Windows Table 2-2 Operating Systems...
Page 33 Firefox 1.5 or Mozilla 1.6 or later Novell Linux Desktop 9.0 Table 2-4 lists the minimum resources that are required to install a Symantec pcAnywhere thin host on a Mac OS X computer. Thin host system requirements for Mac OS X...
Page 34 Installing Symantec pcAnywhere Preparing for installation Symantec pcAnywhere Web Remote system requirements Table 2-6 lists the minimum resources that are required to install Symantec pcAnywhere Web Remote. Symantec pcAnywhere Web Remote system requirements Table 2-6 Operating Systems Requirements Windows 98/98SE...
Page 35: User Rights Requirements
Installing Symantec pcAnywhere Preparing for installation Symantec pcAnywhere CrossPlatform system requirements Table 2-7 Operating Systems Requirements Windows 98/98SE Operating system requirements as defined by Microsoft Windows Me Internet Explorer 6.0 or later Windows NT 4 Workstation/Server Java Runtime Environment 1.4.2 or later...
Page 36: Installation Options
Installing Symantec pcAnywhere Preparing for installation Installation options Table 2-8 lists the installation options that are available on the Symantec pcAnywhere installation CD. Symantec pcAnywhere installation options Table 2-8 Installation Option Description Full version of Symantec Includes the host and remote components that you need for pcAnywhere remote control, file transfer, and remote management tasks.
Page 37 Gateway. Runs on Windows XP/2003 Server (32-bit and 64-bit) and Windows 2000. “Installing Symantec pcAnywhere Gateway” on page 296. Symantec pcAnywhere Lets you access computers and servers remotely from a mobile Mobile device.
Page 38 For more information, see the Symantec pcAnywhere Administrator's Guide on the installation CD. Symantec pcAnywhere Starts Symantec pcAnywhere Web Remote in your Web Web Remote browser so that you can remotely access another computer. Includes the components that are needed to host pcAnywhere on a Web server.
Page 39 Lets administrators set up an intranet HTTP or FTP server or Administration Utility shared directory to handle all LiveUpdate operations for their network. LiveUpdate is the Symantec technology that lets you download program and definitions updates for your licensed versions of Symantec products. For more information, see the Symantec LiveUpdate Administrator's Guide on the Symantec Web site.
Page 40: If You Have A Previous Version Installed
Configuration data from these versions cannot be converted or preserved. For more information about planning a migration and upgrade strategy, see the Symantec pcAnywhere Administrator's Guide. Symantec pcAnywhere installation During the installation process, you might be required to restart the computer.
Page 41: Installing The Full Product Version
In the Ready to Install the Program panel, select the programs that you want to place on the desktop as shortcuts. The pcAnywhere program icon is placed on the desktop by default. If you do not want to create this shortcut on your desktop, uncheck the Create Symantec pcAnywhere desktop shortcut check box.
Page 42: Installing A Custom Version
This step is necessary to ensure proper functionality. Installing a custom version Symantec pcAnywhere lets you install a custom installation package that contains only the functionality that you need. Use these installation procedures as a guideline. Installation procedures might vary, depending on the type of installation.
Page 43: Post-Installation Tasks
Follow the on-screen instructions to register the product. Starting Symantec pcAnywhere Symantec pcAnywhere is installed in the Windows Program Files folder by default. During installation, pcAnywhere optionally lets you place a program icon on the Windows desktop from which you can open the program. You can also open pcAnywhere from the Windows Start menu.
Page 44: Modifying Installation Settings
On the Windows taskbar, click Start > Settings > Control Panel. In the Control Panel window, click Add or Remove Programs. In the Add or Remove Programs window, double-click Symantec pcAnywhere. Click Change. In the Modify or Remove Symantec pcAnywhere window, click Next.
Page 45: Updating Symantec Pcanywhere
Click Finish when the installation is complete. Updating Symantec pcAnywhere You can receive software updates associated with your version of pcAnywhere by connecting to the Symantec LiveUpdate server. You can select the updates that you want to install. To update Symantec pcAnywhere On the Windows taskbar, click Start >...
Page 46 Installing Symantec pcAnywhere Post-installation tasks...
Page 47: Navigating In Symantec Pcanywhere
About the Session Manager Managing pcAnywhere preferences Selecting a view mode in Symantec pcAnywhere Symantec pcAnywhere lets you work in one of the following modes: Basic View Basic View provides quick access to the most commonly performed pcAnywhere tasks. It simplifies the process of configuring and starting connections.
Page 48: Starting A Connection In Basic View
Navigating in Symantec pcAnywhere Starting a connection in Basic View When you start Symantec pcAnywhere for the first time after installation, it opens in Basic View mode. The next time that you start pcAnywhere, it opens in the view that you were using when you closed the program.
Page 49 Lets you set up your computer so that others can connect to The first time that you start a remote control, file transfer, or host connection in Basic View mode, Symantec pcAnywhere starts the Connection Wizard. The Connection Wizard simplifies the process of configuring and starting a pcAnywhere connection.
Page 50 Navigating in Symantec pcAnywhere Starting a connection in Basic View To start a connection in Basic View In the Symantec pcAnywhere window, on left navigation bar, click Go to Basic View. Under pcAnywhere Manager, click Basic View Start.
Page 51 Navigating in Symantec pcAnywhere Starting a connection in Basic View In the right pane, select one of the following: Remote Starts the connection in remote control mode using the settings that Control you selected in the Connection Wizard. For example, if you specified an IP address for the host computer, pcAnywhere tries to connect to that IP address.
Page 52: Viewing Or Editing Connection Settings
To view or edit connection settings in Basic View In the Symantec pcAnywhere window, on the left navigation bar, click Go to Basic View. On the left navigation bar, under Actions, select one of the following:...
Page 53: Working In Advanced View
Navigating in Symantec pcAnywhere Working in Advanced View To view or edit connection settings in Advanced View mode In the Symantec pcAnywhere window, on the left navigation bar, click Go to Advanced View. Do one of the following: To view or edit the properties for a remote control, file transfer, or remote management connection, click Remotes.
Page 54: Organizing Column Headings In The Symantec Pcanywhere Window
Organizing column headings in the Symantec pcAnywhere window You can sort the columns that appear in the right pane of the Symantec pcAnywhere window in ascending or descending order. You can also hide the column headings that you do not want to see.
Page 55: Customizing The Symantec Pcanywhere Navigation Bar
A check mark appears next to each column heading that will be displayed. Customizing the Symantec pcAnywhere navigation bar You can customize the navigation bar in the Symantec pcAnywhere window to display only the options that you commonly use. This lets you organize your workspace.
Page 56: Closing The Main Product Window Upon Connection
Home tab will not appear in the Session Manager window. Note: You may need to close and reopen Symantec pcAnywhere before your changes take affect.
Page 57: What You Need To Know Before You Connect
The options that you select in the Connection Wizard are saved in a connection item file, which you can modify. Symantec pcAnywhere adds the connection item to the Hosts or Remotes window, depending on the type of connection. Symantec pcAnywhere offers advanced configuration options, such as security settings, that are not available in the wizard.
Page 58 “Adding a host connection item to Favorites” on page 69. History Symantec pcAnywhere maintains a history of your most recent connections. You can use this option to reconnect to a host computer to which you have recently connected. “Locating a recent host connection item ”...
Page 59: About The Start Modes For Remote Connections
Navigating in Symantec pcAnywhere Working in Advanced View Ways to connect to another computer (continued) Table 3-1 Option Description Host invitation You can set up a host invitation that contains the information that the host user needs to connect to your computer. After the host user accepts the invitation and the connection is established, you can take control of the host computer.
Page 60: About The Session Manager
Navigating in Symantec pcAnywhere About the Session Manager File transfer Lets you transfer files between a host and remote computer using a two-pane window that functions like Windows Explorer. You can navigate to the files and folders that you need, transfer files and folders to and from another computer, and synchronize content.
Page 61: Changing How Active Sessions Appear In The Session Manager
Details about the connection Symantec pcAnywhere lets you run multiple remote sessions at a time. By default, the Session Manager window displays your active sessions in a single window in a tabbed view. Each host computer to which you are connected is represented by a tab so that you can quickly switch between active sessions.
Page 62: Showing Or Hiding Options On The Session Manager Navigation Bar
Navigating in Symantec pcAnywhere About the Session Manager Note: You might need to close and reopen Symantec pcAnywhere before your changes take affect. You can also change the background color settings for your remote control sessions. You can change these settings while your work offline or during a session.
Page 63: Resizing The Session Manager Navigation Bar
To show the Session Manager navigation bar, on the Actions menu, click Display Navigation Bar. Managing pcAnywhere preferences Symantec pcAnywhere lets you manage the default preferences for host and remote connections, file transfer, logging, and other functions to improve performance, enhance security, or manage connections. These options apply...
Page 64: About Customizing Network Connections
For more information, see the Symantec pcAnywhere Administrator's Guide. About customizing network connections Symantec pcAnywhere lets you customize network settings to handle unique configuration requirements such as multiple network cards or to handle connections on both sides of a firewall. These options are intended for...
Page 65: Customizing Modem Connections
77. “Configuring a remote modem connection” on page 99. To customize modem connections In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, do one of the following: To customize modem settings for host sessions, click Hosts.
Page 66: Customizing European Isdn Connections
“Configuring an ISDN connection on a remote” on page 102. To customize European ISDN connections In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, do one of the following: To customize European ISDN connections for host sessions, click Hosts.
Page 67: Customizing Direct Connections
Navigating in Symantec pcAnywhere Managing pcAnywhere preferences Click Details. Check Attempt channel bonding. To restrict incoming calls to specific extensions, in the text box, type the extensions from which you want to receive calls. Use a semicolon to separate entries.
Page 68 “Configuring a direct connection on a remote” on page 103. To customize direct connections In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, do one of the following: To customize settings for the host session, click Hosts.
Page 69: Allowing Others To Control Your Computer
Symantec pcAnywhere default data directory. Adding a host connection item to Favorites Symantec pcAnywhere lets you manage the connection items that you use most frequently by adding them to the Favorites window. This window supports folder...
Page 70: Locating A Recent Host Connection Item
The most recent connection items appear in the right pane. Ways to set up a host computer Symantec pcAnywhere lets you set up a host computer by modifying an existing connection item or by creating a new one. Symantec pcAnywhere lets you configure...
Page 71 Allowing others to control your computer Ways to set up a host computer Symantec pcAnywhere stores these connection settings in a host connection file. It places the host connection item in the Hosts window. You can use the host connection item to begin a host session or to modify the connection settings.
Page 72: Configuring A Host Using Advanced Properties
Click Finish. A host connection item is added to the Hosts window. If you selected to start the host session, the Symantec pcAnywhere Waiting icon appears in the Windows system tray. Type the name that you want to give the host connection item, and then press Enter.
Page 73 Security Options Lets you set security options for connections and logons. “Protecting a host computer from unauthorized access” on page 189. “Monitoring events in Symantec pcAnywhere” on page 221. Encryption Lets you set data encryption levels, including algorithm, key length, and public-key encryption settings.
Page 74: Knowing Which Connection Device To Use For Host Sessions
78. Network adapter card installed For most network connections, select TCP/IP. on a networked computer or Symantec pcAnywhere also supports NetBIOS and SPX server on a LAN or WAN protocols. “Configuring a host network connection” on page 75.
Page 75: Configuring A Host Network Connection
TCP/IP. NetBIOS is another commonly used network protocol that is used mostly for file and print sharing services. SPX is a Novell NetWare protocol. Symantec pcAnywhere requires a user name and password for all host sessions. To connect, the remote user must know the user name and password as well as the IP address or name of the host computer.
Page 76: Selecting A Network Card
To select a network card In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In the pcAnywhere Options window, on the Host Communications tab, click Advanced TCP/IP Options.
Page 77: Changing The Default Port Numbers On The Host
If your network environment does not support these port numbers, pcAnywhere lets you change them. The data port is used for data transmissions. Symantec pcAnywhere uses the status port to wait for connections and to exchange status information.
Page 78: Configuring An Isdn Connection On A Host
The configuration for an ISDN device is similar to that of a modem. Symantec pcAnywhere supports ISDN only in North America and Europe. If an ISDN device is installed and configured properly on your computer, pcAnywhere automatically detects it and adds it to the connection device list.
Page 79: Configuring A Direct Connection On A Host
For more information about finding an available port on your computer, consult your Windows documentation. Symantec pcAnywhere requires a user name and password for all host sessions. To configure a direct connection on a host In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts.
Page 80: Setting The Host Startup Options
Click OK. Setting the host startup options Symantec pcAnywhere lets you configure a host connection item to start automatically when you launch Windows. To protect against unauthorized access, if you configure a host to start automatically, you should also use the Windows lock computer feature or use a password-protected screen saver, depending on your operating system.
Page 81: Setting End Of Session Options
A connection might also be dropped because of a security issue, such as an unauthorized user attempting to connect. Symantec pcAnywhere lets you select different options for handling sessions that end normally (an authorized user cancels the session) and abnormally (a connection is unexpectedly lost).
Page 82 Allowing others to control your computer Ways to set up a host computer In the Host Properties window, on the Settings tab, under After a normal end of session, select one of the following: Wait for anyone Keeps the host session running so that others can connect to it Cancel Host Ends the host session to prevent other connections...
Page 83: Configuring A Host Computer To Use Directory Services
This lets remote users who connect to the directory server find your computer. As the host status changes, the host computer updates its entry in the directory server so that remote computers can see the current status. For more information, see the Symantec pcAnywhere Administrator's Guide.
Page 84: Specifying A Host Name
This is the name that appears in the host list when a remote user searches for a host computer. Symantec pcAnywhere lets you specify a custom name, although this is not recommended if your computer is attached to a network.
Page 85: Waiting For A Connection From A Remote Computer
Hosts. In the right pane, under Hosts, double-click the connection item that you want to use. The Symantec pcAnywhere Waiting icon appears in the Windows system tray, which means the host is available for connections. Calling a remote computer The host computer can initiate a connection with a remote computer.
Page 86: Accepting A Host Invitation
Allowing others to control your computer What you can do during a host session To call a remote computer In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Hosts. In the right pane, under Hosts, right-click the connection item that you want to use, and then click Call Remote.
Page 87: Working With The Host Online Menu
Allowing others to control your computer What you can do during a host session End the session. “Ending a host session” on page 89. Working with the host online menu When you start a session, a host icon appears on the system tray on your Windows desktop.
Page 88: Starting A Conference
Allowing others to control your computer What you can do during a host session Configuring a conference host To let multiple remote users connect to your host computer, you must specify the information needed to make the connection. You can start with an existing host connection item or create a new one.
Page 89: Chatting Online With The Remote User
In the right pane, double-click the host connection item that is configured for conferencing. The Symantec pcAnywhere Waiting icon appears in the Windows system tray, which means the host is available for connections. “Letting multiple remote users hold a conference”...
Page 90 Allowing others to control your computer What you can do during a host session...
Page 91: Controlling Another Computer Remotely
Adding a remote connection item to Favorites Symantec pcAnywhere lets you manage the connection items that you use most frequently by adding them to the Favorites window. This window supports folder management to organize your connections.
Page 92: Locating A Recent Remote Connection Item
The most recent connection items appear in the right pane. Ways to set up a remote computer Symantec pcAnywhere lets you set up a remote computer by modifying an existing connection item or by creating a new one. You can configure new connection items...
Page 93: Using The Connection Wizard To Configure A Remote Connection
After the Connection Wizard finishes, you can start a remote control session. Symantec pcAnywhere stores this connection information in a remote connection file. It places the remote connection item in the Remotes window. You can use this connection item to begin a remote session or to modify the connection settings.
Page 94: Configuring A Remote Connection Using Advanced Properties
Controlling another computer remotely Ways to set up a remote computer Type the phone number of the computer to which you want to connect. This option is available for phone modem connections only. You must provide the IP address or phone number of the host computer. If the host computer is on a private network, use the IP address of the router.
Page 95: Knowing Which Connection Device To Use For Remote Sessions
Controlling another computer remotely Ways to set up a remote computer Overview of remote settings (continued) Table 5-1 Description Encryption Lets you set the level of data encryption to use during a remote control session with a host. “Using encryption to protect data” on page 204.
Page 96: Configuring A Remote Network Connection
Windows XP/2003 Server/2000/NT/Me/98. desktop computer) “Configuring a direct connection on a remote” on page 103. Configuring a remote network connection Symantec pcAnywhere supports network connections over a LAN, WAN, or the Internet using TCP/IP, NetBIOS, and SPX. For most network connections, you...
Page 97 SPX is a Novell NetWare protocol. Symantec pcAnywhere requires a user name and password for all host sessions. To connect, the remote user must know the user name and password as well as the IP address of the host computer.
Page 98: Customizing The Data Port Range For Remote Connections
Administrators can customize network settings to handle connections on both sides of a firewall. Symantec pcAnywhere automatically chooses a port number each time that you make a remote connection. For security or performance reasons, an administrator might want to limit the number of ports that are used for outbound connections.
Page 99: Changing The Default Port Numbers On The Remote
The data port is used for data transmissions. Symantec pcAnywhere uses the status port to wait for connections and exchange status information.
Page 100 Configuring a modem connection using dialing properties By default, pcAnywhere uses the dialing properties for your modem that are configured in the operating system. Symantec pcAnywhere lets you view or edit these dialing properties when you configure the connection item.
Page 101 Controlling another computer remotely Ways to set up a remote computer If you want to connect through pcAnywhere Gateway or Access Server, check Connect through Gateway or Access Server. “Connecting through a pcAnywhere Gateway or an Access Server” on page 105. On the Settings tab, under Phone number of host PC to control, click Use dialing properties and phone number.
Page 102 The configuration for an ISDN device is similar to that of a modem. Symantec pcAnywhere supports ISDN only in North America and Europe. If an ISDN device is installed and configured properly on your computer, pcAnywhere automatically detects it and adds it to the connection device list.
Page 103: Configuring A Direct Connection On A Remote
Select one of the following start modes: Remote Control Remote Management File Transfer Symantec pcAnywhere lets you switch modes during a session. “About the start modes for remote connections” on page 59. Click OK. Configuring a direct connection on a remote If the host and remote computers are nearby, you can connect the two computers directly using a null cable.
Page 104: Configuring A Remote Computer To Use Directory Services
Select one of the following start modes: Remote Control Remote Management File Transfer Symantec pcAnywhere lets you switch modes during a session. “About the start modes for remote connections” on page 59. Click OK. Configuring a remote computer to use directory services...
Page 105: Connecting Through A Pcanywhere Gateway Or An Access Server
Gateway or Access Server. Symantec pcAnywhere Gateway facilitates the process of finding and connecting to host computers that are behind a firewall, router, or other Network Address Translation (NAT) device. It is included on the Symantec pcAnywhere installation CD. The pcAnywhere Access Server is a stand-alone server that is purchased separately.
Page 106: Modifying Connection Speeds
Symantec pcAnywhere optimizes video resolution and speed for high-bandwidth connections. Low bandwidth is used for low-speed connections, such as analog modems. Symantec pcAnywhere uses a lower video resolution for low-bandwidth connections to optimize speed. Symantec pcAnywhere automatically applies performance settings based on the connection type.
Page 107: Adjusting Video Performance Settings
106. To adjust video performance settings In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In the pcAnywhere Options window, on the Remote Operation tab, under Performance, move the Video Quality slider to the left to increase...
Page 108: Automatically Logging On To The Host Computer
To avoid being prompted for a logon name and password each time that you connect to a host, you can include this information in the connection item file. Symantec pcAnywhere automatically provides the logon information after you establish the connection.
Page 109: Automatically Reconnecting If The Host Is Busy
Connecting to another computer using Quick Connect Sending a remote connection invitation to a host user Symantec pcAnywhere also lets you connect to a computer on your network that does not have a pcAnywhere host running. This provides limited remote control...
Page 110: Starting A Remote Connection Item
Starting a remote connection item Remote connection items contain the connection and security information that is needed to connect to a host computer. Symantec pcAnywhere automatically maintains a history of host computers to which you have connected most recently. To start a remote connection item...
Page 111: Connecting To Another Computer Using Quick Connect
IP address. Symantec pcAnywhere supports UDP and LDAP searches. To search for host computers using LDAP, your computing environment must be configured to support directory services using an LDAP-compliant directory server.
Page 112 “Configuring a remote computer to use directory services” on page 104. To connect to a host computer on your network In the Symantec pcAnywhere window, on the left navigation bar, click Quick Connect. In the right pane, under Quick Connect, select the name of the host computer to which you want to connect.
Page 113 Adding TCP/IP addresses and subnets to a host search Symantec pcAnywhere lets you add subnets to include in a host search so that you can search for hosts across the network. You might need to perform this procedure if the TCP/IP host computer to which you want to connect does not appear in the host list.
Page 114 Controlling another computer remotely Ways to start a remote control session To add LDAP addresses to a host search In the Symantec pcAnywhere window, on the left navigation bar, click Quick Connect. In the right pane, under Subnet search criteria, click Configure Directory Services.
Page 115 Controlling another computer remotely Ways to start a remote control session To manually enter connection information In the Symantec pcAnywhere window, on the left navigation bar, click Quick Connect. In the right pane, under Manual entry, type the computer name, IP address, or modem phone number of the host computer to which you want to connect.
Page 116 If the host user accepts the invitation, the host computer connects to your computer, and then you can take control. The host and remote computers must both be running pcAnywhere 12.0. To create a host invitation In Advanced View, on the left navigation bar, under pcAnywhere Manager, click Remotes.
Page 117: What You Can Do During A Remote Control Session
Controlling another computer remotely What you can do during a remote control session Click Save. If you selected to have your computer wait for the host to call, the pcAnywhere host icon appears on the Windows status bar. Send the invitation file (.pcainv) to the host user. When the host user accepts the invitation, and the connection is established, you can take control of the host computer.
Page 118 Controlling another computer remotely What you can do during a remote control session Table 5-3 lists the tasks that are available in the Session Manager window during a remote control session. You can also access these options on the Task menu. Explanation of remote control tasks Table 5-3 Icon...
Page 119: Taking A Snapshot
Controlling another computer remotely What you can do during a remote control session Taking a snapshot You can capture and save an image of the host computer screen during a session. You can capture and save multiple screen shots. Each screen shot must be saved in a separate file.
Page 120 Controlling another computer remotely What you can do during a remote control session To change display settings during a remote control session In the Session Manager window, on the left navigation bar, under Remote Control, click View/Edit Online Options. In the Online Options window, select one of the following: Reduce host desktop to Synchronizes the resolution settings on the host computer to match the settings on match remote...
Page 121: Changing The Background Colors
You can customize the background colors and pattern that are displayed in the Session Manager window. To change the background colors In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In the pcAnywhere Options window, on the Session Manager tab, select one of the following:...
Page 122: Transferring The Contents Of The Windows Clipboard
During a remote control session, you can transfer text or graphics that are contained in the clipboard between the host and remote computers. If the host and remote computers are running pcAnywhere 12.0, the clipboard contents are automatically synchronized between the host and remote computers.
Page 123: Chatting Online With The Host User
Manager open after you connect. To connect to multiple hosts In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In the pcAnywhere Options window, on the Session Manager tab, verify that Keep pcAnywhere Manager open after connection is checked.
Page 124: Ending A Remote Control Session
Ending a remote control session Either the host or remote user can end a session. Ending a session returns you to the main Symantec pcAnywhere window. If you are connected to a computer that runs Windows, the end of session options that are configured for the host connection item determine whether the host waits for another connection or is canceled.
Page 125: Connecting To A Computer Using Quick Deploy And Connect
Connecting to a computer that does not have a host running Note: You must have a host license for each computer to which you connect using Quick Deploy and Connect. The Symantec pcAnywhere license agreement does not allow concurrent licensing for this feature.
Page 126: Configuring Initial Host Properties For Quick Deploy And Connect
The wizard guides you through the configuration process. At the end of the wizard, you can deploy the host and start a connection. Symantec pcAnywhere reuses the host properties for all subsequent Quick Deploy and Connect sessions. The host properties that you configure apply only to connections that are made using Quick Deploy and Connect.
Page 127 Windows, pcAnywhere prompts you for configuration information using the Windows Thin Host Configuration Wizard. You only need to configure the host properties once. Symantec pcAnywhere reuses these settings for all subsequent Quick Deploy and Connect sessions with computers that run Windows.
Page 128 Controlling another computer remotely Connecting to a computer that does not have a host running Under Authentication type, select one of the following: pcAnywhere Validates a user by checking the user name and password against a list that is maintained on the host computer. Use this method for non-network connections or if your environment does not support the other authentication methods.
Page 129 You must confirm that you have a host license for the target computer to continue. If you do not have a host license, click the Symantec Store link to purchase one. To save these settings as an executable file that can be used for later...
Page 130 When you select the computer to which you want to connect, you are immediately prompted for your logon credentials. These are the user logon credentials that are required by the operating system of the host computer. Symantec pcAnywhere might prompt you for root credentials depending on the login state of the computer.
Page 131 This embeds a serial ID in the host configuration. Serial IDs must be a numeric value between 0 and 4,294,967,296. Remote users must have the same serial ID embedded in their remote configuration for the host to accept the connection. For more information, see the Symantec pcAnywhere Administrator's Guide. Click Next.
Page 132 You must confirm that you have a host license for the target computer to continue. If you do not have a host license, click the Symantec Store link to purchase one. To save these settings as an executable file that can be used for later...
Page 133: About Reconnecting To A Host Using The Quick Deploy And Connect Feature
Controlling another computer remotely Connecting to a computer that does not have a host running Note: Telnet does not encrypt user credentials. You should use Telnet to deploy the host only when neither version of SSH is supported. This is the least secure option.
Page 134: Editing The Quick Deploy And Connect Host Properties
Symantec pcAnywhere also lets you deny the connection if the host is using a lower level of encryption. Editing the Quick Deploy and Connect host properties...
Page 135: How Pcanywhere Works In A Windows Recovery Environment
Controlling another computer remotely Connecting to a computer that does not have a host running How pcAnywhere works in a Windows recovery environment The Quick Deploy and Connect host for Windows supports the Microsoft Windows Preinstallation Environment (WinPE). You can build a preinstallation environment that launches a thin host as a self-extracting executable file upon system startup.
Page 136 Controlling another computer remotely Connecting to a computer that does not have a host running...
Page 137: Supporting Computers And Servers Remotely
What you can do during a remote management session About Symantec pcAnywhere Remote Management tools The Remote Management tools in Symantec pcAnywhere provide easy access to commonly used administrator tools so that you can quickly resolve computer problems over a remote connection. A remote management session uses less bandwidth than a full remote control session because only data needs to be transmitted between the host and remote computers.
Page 138: Ways To Start A Remote Management Session
Ways to start a remote management session Remote management connections are supported over network and modem connections. You must be in a session to access most tools. Symantec pcAnywhere lets you start a remote management session in the following ways: Starting a remote connection item...
Page 139: What You Can Do During A Remote Management Session
Supporting computers and servers remotely What you can do during a remote management session What you can do during a remote management session Table 6-1 lists the tasks that you can perform during a remote management session. Remote Management tasks Table 6-1 Task Description...
Page 140: Managing Tasks Remotely
Supporting computers and servers remotely What you can do during a remote management session Remote Management tasks (continued) Table 6-1 Task Description Change Computer State Lets you remotely lock, restart, or shut down a host computer or log off the user who is logged on to the host computer.
Page 141: Running Dos Commands
Supporting computers and servers remotely What you can do during a remote management session To view or change program status In the Session Manager window, on the left navigation bar, under Session Manager, click Remote Management. Under Remote Management, click Task Manager. To change program status, in the right pane, on the Applications tab, select one of the following: New Task...
Page 142: Editing The Exclusion List
The Command Prompt may become unresponsive if you type an unsupported command that is not included in this list. Symantec pcAnywhere lets you manage the exclusion list by adding or removing commands. This includes custom key mapping, executable commands, and other user-defined commands.
Page 143: Viewing Services
Remove. Click OK. To edit the exclusion list out of session In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In the pcAnywhere Options window, on the Session Manager tab, under Remote Management, click Edit.
Page 144 Supporting computers and servers remotely What you can do during a remote management session To start or stop a service In the Session Manager window, on the left navigation bar, under Session Manager, click Remote Management. Under Remote Management, click Services. In the right pane, right-click the service that you want to change, and then select one of the following: Start Service...
Page 145: Viewing And Editing System Files
(MAPI). An example of a MAPI-enabled email program is Microsoft Outlook. Non-MAPI-enabled email programs might not support this feature. Symantec pcAnywhere stores the system file in memory on the local computer as you work in the Edit System Files window. When you end the remote management session, pcAnywhere prompts you to save the file.
Page 146: Viewing And Editing The System Registry
What you can do during a remote management session Click Open. The contents of the file appear in the top portion of the window. Symantec pcAnywhere copies the contents of the system file onto the remote computer, where it is stored in memory. If the system file is large, this might take some time.
Page 147: Viewing The Event Log
Event Log except that the tasks are performed remotely on the host computer. Symantec pcAnywhere lets you view the event log and save the event log files locally in a comma-separated values (CSV) format file. You can also forward the file to others by email if the email program that is installed on your computer supports MAPI.
Page 148: Viewing And Uninstalling Programs
Uninstall. Restarting or shutting down a host computer during a remote management session Symantec pcAnywhere lets you remotely restart or shut down a host computer during a remote management session. The remote management session ends after you send the command.
Page 149: Locking A Computer Or Logging Off A User During A Remote Management Session
Locking a computer or logging off a user during a remote management session Symantec pcAnywhere lets you remotely lock a host computer or log off the user who is logged on to the host computer during a remote management session. The remote management session ends after you send the command.
Page 150: Sending System State Commands To One Or More Computers
Click Send. Sending system state commands to one or more computers Symantec pcAnywhere lets you send a shut down, restart, log off user, or lock computer command to one or more computers without starting a full remote session. When you select one of these commands, pcAnywhere prompts you for caller logon credentials and configuration information to connect to the host computers.
Page 151 Configuring host logon credentials for remote management Symantec pcAnywhere requires a user name and password for all host sessions. To send a remote management command to one or more computers from pcAnywhere Manager, you must specify the pcAnywhere caller credentials that are needed to log on to the host computer.
Page 152 Supporting computers and servers remotely What you can do during a remote management session To configure host logon credentials for remote management In the Remote Management Properties window, on the Host Login Credentials tab, type your logon name. This window appears automatically after you select a remote management command.
Page 153: Ending A Remote Management Session
Click OK. Ending a remote management session Ending a session returns you to the main Symantec pcAnywhere window. The end of session options that are configured for the host connection item determine whether the host waits for another connection or is canceled. The caller rights...
Page 154 Supporting computers and servers remotely What you can do during a remote management session that are configured for the host connection item determine whether the remote user is allowed to cancel the host. To end a remote management session In the Session Manager window, on the left navigation bar, under Session Manager, click End Session.
Page 155: Transferring Files And Folders
Chapter Transferring files and folders This chapter includes the following topics: About pcAnywhere File Transfer About file transfer preferences Ways to start a file transfer session About synchronization and cloning About pcAnywhere File Transfer The pcAnywhere File Transfer window lets you quickly navigate to the files and folders that you need, transfer files and folders to and from another computer, and synchronize content.
Page 156: Going To A Recently Visited File Location
Going to a recently visited file location Symantec pcAnywhere saves the most recent path names in a Go list for quick access. This list is dynamic. The most recently typed path name is listed at the top, and older path names are replaced by newer ones.
Page 157: Tagging All Files In A Folder
Transferring files and folders About pcAnywhere File Transfer Tagging all files in a folder Use this feature to quickly select all of the files in a folder so that you can transfer them. To tag all files in a folder In the File Transfer window, open the folder that contains the files that you want.
Page 158: Tagging Files By Date Modified
Transferring files and folders About pcAnywhere File Transfer Type or select the wildcard pattern that you want to use. If you are typing a string of wildcard characters, use a comma to separate the entries. For example: *.doc *.doc, *.xls, *.exe *.htm, *.html Click OK.
Page 159: Comparing Folders
Comparing folders The Compare Folders feature lets you quickly determine how closely the contents of two folders match. Symantec pcAnywhere compares the contents of the folders on the host and remote computers and highlights any differences. Symantec pcAnywhere performs comparisons at the folder level. To compare the contents...
Page 160: About File Transfer Preferences
164. Selecting a start-up location Symantec pcAnywhere lets you specify the default directory or folder from which the File Transfer window opens on the remote computer after a session is started. The File Transfer window automatically open in the location of the most recent file transfer, but you can change the start-up location.
Page 161: Selecting An Overwrite Option
To select an overwrite option In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In the pcAnywhere Options window, on the File Transfer tab, under Settings, in the If destination file exists, select the overwrite option that you want to use if a file with the same name already exists in the destination directory.
Page 162: Ways To Start A File Transfer Session
Click OK. Ways to start a file transfer session Symantec pcAnywhere lets you start a file transfer session in the following ways: Starting a remote connection item that is configured to start in File Transfer mode Using Quick Connect...
Page 163: Canceling A File Transfer Operation
Transferring files and folders Ways to start a file transfer session that is included in the operation. Symantec pcAnywhere adds the file or folder name, the source and destination path, and the operation and its status to the Command Queue. You can save the contents of the Command Queue to a command queue file so that you can automate future tasks.
Page 164: Viewing The Command Queue During A File Transfer Operation
To change file transfer settings during a session In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In the Command Queue Preferences window, select the options that you want to use.
Page 165: About Synchronization And Cloning
Transferring files and folders About synchronization and cloning About synchronization and cloning Synchronization and cloning help you quickly match the contents of a folder on the host computer with a folder on the remote computer. However, they perform this function differently. Synchronization involves a two-way comparison between two folders.
Page 166: Cloning A Folder
Transferring files and folders About synchronization and cloning To synchronize folders by file type In the File Transfer window, select the files on your computer that you want to synchronize with files on the other computer. Select the files on the other computer with which you want to synchronize. On the Actions menu, click Synchronize.
Page 167: Automating File Transfer And Management Tasks
File Transfer window are automatically added to the Command Queue and run in the background. Symantec pcAnywhere lets you save these commands in a queue file (.cqf) to use later, or you can create your own command queue file. The following are examples of how you can use a command queue file: Distribute and install software updates on one or more computers.
Page 168: Using Command Queue Files To Automate Tasks
Automating file transfer and management tasks Using command queue files to automate tasks You can add your command queue files to the Windows Task Scheduler to run them automatically. “Scheduling a command queue file to run automatically” on page 186. Figure 8-1 shows the Command Queue window during a session.
Page 169: Using Environment Variables
Automating file transfer and management tasks Using command queue files to automate tasks Add a command to run the executable file, including the full path and any parameters. “Sending a command line” on page 173. Add the list of host computers on which you want to install the software. “Adding remote connection items to a command queue file”...
Page 170: Deleting A File
Automating file transfer and management tasks Using command queue files to automate tasks To copy or move a file In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. Do one of the following: To configure an existing command queue file, right-click the file, and then click Properties.
Page 171 Automating file transfer and management tasks Using command queue files to automate tasks To delete a file In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. Do one of the following: To configure an existing command queue file, right-click the file, and then click Properties.
Page 172 You must provide the full path to files and folders on the host computer. You can browse directories on the remote computer. To create a folder on the host or remote computer In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. Do one of the following: To configure an existing command queue file, right-click the file, and then click Properties.
Page 173 You must provide the full path to files and folders on the host computer. You can browse directories on the remote computer. To synchronize folders on the host and remote computers In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. Do one of the following: To configure an existing command queue file, right-click the file, and then click Properties.
Page 174: Arranging Items In The Queue File
Click OK. Arranging items in the queue file Symantec pcAnywhere runs the commands that are contained in the queue file sequentially, starting with the first item in the list. New commands that you add to the queue file are added to the bottom of the list. You can edit a queue file to rearrange the order of the commands.
Page 175: Adding Remote Connection Items To A Command Queue File
To add remote connection items to a command queue file In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. In the Command Queues window, do one of the following: To configure an existing command queue file, right-click the file, and then click Properties.
Page 176: Selecting File Handling Options For Command Queues
The Command Queue window displays the status as failed. Symantec pcAnywhere is configured with optimum settings for file transfer, but if you notice a difference in speed or performance, you should check the settings.
Page 177: Selecting End Of Session Options For Command Queues
The options that you specify here will be carried out on each computer that is included in the remotes list. Keeping the connection open Symantec pcAnywhere lets you keep the connection open after running a command queue file so that you can perform other tasks.
Page 178 Generating a command queue report automatically You can have pcAnywhere automatically generate a report that provides the results of the tasks in the command queue file. Symantec pcAnywhere generates the report when the session ends. The report contains the commands that were executed during the session and their status.
Page 179 Click OK. Locking a computer or logging off a user Symantec pcAnywhere lets you automatically lock a host computer or log off the user who is logged on to the host computer after the queue file runs. To use these features, the host and remote computers must have the remote management components installed.
Page 180 Click OK. Restarting or shutting down a host computer Symantec pcAnywhere lets you automatically restart or shut down a host computer after the queue file runs. To use these features, the host and remote computers must have the remote management components installed.
Page 181 (for example, saving a document). Some programs do not support forcible termination. To restart or shut down a host computer In the Symantec pcAnywhere window, on the left navigation bar, under pcAnywhere Manager, click Command Queues. Do one of the following: To configure an existing command queue file, right-click the file, and then click Properties.
Page 182: Creating A Command Queue File During A Session
On the left navigation bar, under Command Queue, click Remove Command. Arranging commands in the command list Symantec pcAnywhere runs the commands that are in the Command Queue sequentially, starting with the first item in the list. New commands are added to the bottom of the list.
Page 183: Saving A Command Queue File
Command Down. Saving a command queue file Symantec pcAnywhere lets you save the Command Queue in a queue file that can be used later. You can also use the queue files with the Windows Task Scheduler to automate tasks. Symantec pcAnywhere saves the queue file (.cqf) in the default pcAnywhere data directory.
Page 184: Running A Command Queue File
Scheduling a queue file to run automatically Running a command queue file during a session Symantec pcAnywhere lets you open a command queue file while in session and run it. If the Command Queue is already running, you must pause it first. If you have made changes in the Command Queue that have not been saved, pcAnywhere prompts you to save the changes first.
Page 185 Running a command queue file from the Command Queues window Symantec pcAnywhere places the command queue files that you create offline in the Command Queues window. If the command queue file does not contain any remote connection items, pcAnywhere prompts you to add one. As the queue runs, the Command Queue window displays status information.
Page 186: Scheduling A Command Queue File To Run Automatically
Automating file transfer and management tasks Running a command queue file To run a command queue file by using the connection settings that you configured in a remote connection item, in the right pane, right-click the connection item that you want to use, and then click Start Command Queue.
Page 187 Running a command queue file Browse to the folder that contains your command queue files (.cqf), and then select the one that you want to schedule. Symantec pcAnywhere stores the command queue files in the pcAnywhere data directory by default. Click Next.
Page 188 Automating file transfer and management tasks Running a command queue file...
Page 189: Securing Your Computer And Sessions
When you set up a host computer so that others can connect to it, one of your primary concerns should be to protect the host from unauthorized access. Symantec pcAnywhere requires that you set up logon credentials for users who connect to your computer and that you select an authentication method to verify their identities.
Page 190: About Authentication In Pcanywhere
Symantec pcAnywhere provides administrators with a number of global security options that help block unauthorized users at the point of entry. These options include serialization, centralized authentication, and strong encryption. For more information on managing security in pcAnywhere, see the Symantec pcAnywhere Administrator's Guide. About authentication in pcAnywhere...
Page 191 If you are not sure which type to use, contact your administrator. Configuring a caller to use pcAnywhere Authentication Symantec pcAnywhere Authentication can be used on any operating system. This method of authentication verifies whether a remote user has permission to connect to the host by checking the list of users and passwords that are maintained by pcAnywhere on the host computer.
Page 192 To configure a caller to use directory-server-based authentication In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Page 193 Symantec pcAnywhere Administrator's Guide. To configure a caller to use Windows-based authentication In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Page 194: Configuring Logon Security
Web-based service. Symantec pcAnywhere supports FTP, HTTP, and HTTPS. To configure a caller to use Web-based authentication In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Page 195: Securing The Host Computer Upon Connection
Click OK. Securing the host computer upon connection Symantec pcAnywhere lets you secure the host computer after you have made a remote connection. To secure the host computer upon connection In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts.
Page 196: Hiding The Host Name From Network Search Results
For security reasons, a host user or administrator might not want the host name included in the list (for example, to minimize a server's exposure on a network). Symantec pcAnywhere lets you hide the host name from the search results.
Page 197: Calling Back Remote Users
To call back remote users In the Symantec pcAnywhere window, in Advanced view, on the left navigation bar, click Hosts. In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Page 198: About Access Rights
You can change these settings for an individual user or group of users. Symantec pcAnywhere also lets you further limit users who connect to your computer from performing certain functions (for example, restarting your computer).
Page 199: Setting Time Limits For Callers
“Blocking connections by days or times” on page 200. To set time limits for callers In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Page 200: Blocking Connections By Days Or Times
To block connections by days or times In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Page 201: Restricting Access To Computer Drives
For more information, see the Symantec pcAnywhere Administrator's Guide. To restrict access to computer drives In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Page 202: About Session Security
Securing your computer and sessions About session security Click OK. About session security Symantec pcAnywhere provides the following options to help protect the security of your host sessions and to prevent others from inadvertently canceling your session: Keyboard and mouse...
Page 203: Restricting Control Of The Keyboard And Mouse
To restrict control of the keyboard and mouse for a caller In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. In the right pane, under Hosts, right-click the connection item that you want to configure, and then click Properties.
Page 204: Setting Inactivity Time Limits For Sessions
This option sets a time limit for all sessions. Symantec pcAnywhere also lets you configure time limits for individual callers. When you set a time limit for a session, you should ensure that you allow remote users sufficient time to perform their tasks.
Page 205: About The Symantec Cryptographic Module
About the Symantec Cryptographic Module The Symantec Cryptographic Module that is included in Symantec pcAnywhere contains algorithms that provide AES encryption at varying key lengths. The Symantec Cryptographic Module has received Federal Information Processing Standards (FIPS) 140-2 certification.
Page 206: About Public-Key Encryption
Securing your computer and sessions Using encryption to protect data You can select the symmetric encryption algorithm that best suits your security and performance needs. Each algorithm uses a string of bits known as a key to perform the calculations. You can strengthen the level of encryption by selecting a key length.
Page 207: How Pcanywhere Works With Encryption
If either the host computer or the remote computer is running pcAnywhere 11.0.x or earlier and the encryption levels or algorithms do not match, Symantec pcAnywhere attempts to lower the encryption level on the computer that is using the higher level to match the encryption level on the computer that is using the lower level.
Page 208: Configuring Pcanywhere To Use Symmetric Encryption
Microsoft CryptoAPI. To configure pcAnywhere to use symmetric encryption In the Symantec pcAnywhere window, in Advanced View, do one of the following: To configure a host computer to use encryption, on the left navigation bar, click Hosts.
Page 209: Denying Connections From Computers That Use Lower Encryption
Click OK. Denying connections from computers that use lower encryption Symantec pcAnywhere lets you configure the host computer to deny connections from a remote computer that is using an older version of pcAnywhere and that is using a lower encryption level. You can also configure the remote computer to cancel a connection to a host computer that is using an older version of pcAnywhere and that is using a lower encryption level.
Page 210: Configuring Pcanywhere To Use Public-Key Encryption
Certificates are data documents that contain identification information that includes the user's name, public key, issuing authority, and data signature. Symantec pcAnywhere requires that you use Microsoft-compatible certificates. You can obtain these from a commercial certificate authority (for example, VeriSign or Entrust) or from an internal certificate server.
Page 211 To locate the public key for a session, pcAnywhere searches the certificate store for the certificate that belongs to the remote user. Symantec pcAnywhere can use any of the following file formats as a certificate store: Microsoft-compatible certificate store...
Page 212 To manually configure a connection item to use public-key encryption In the Symantec pcAnywhere window, in Advanced View, do one of the following: To configure a host computer to use public-key encryption, on the left navigation bar, click Hosts.
Page 213 To configure a connection item to use public-key encryption using the Public Key Encryption Wizard In the Symantec pcAnywhere window, in Advanced View, do one of the following: To configure a host computer to use public-key encryption, on the left navigation bar, click Hosts.
Page 214: Protecting Configuration Settings
To protect a connection item In the Symantec pcAnywhere window, in Advanced view, on the left navigation bar, do one of the following: To protect host connection items, click Hosts.
Page 215: Ways To Assess Host Security
Securing your computer and sessions Ways to assess host security To protect a caller account In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click Hosts. In the right pane, right-click the connection item that you want to protect, and then click Properties.
Page 216: Running The Host Assessment Tool
Securing your computer and sessions Ways to assess host security Assessment Tool detects that your computer is not configured to support a specific security feature, that feature is not included in the scan. Running the Host Assessment Tool When you open the Host Assessment Tool, the main window lists the names of the host connection items that are located in the pcAnywhere data directory.
Page 217: Specifying The Location Of The Host Connection Items
Securing your computer and sessions Ways to assess host security To run the Host Assessment Tool In the Symantec pcAnywhere window, in Advanced View, on the left navigation bar, click pcAnywhere Tools. In the right pane, under Application, double-click Host Assessment Tool.
Page 218: Getting More Information About Scan Results
To learn more about security features In the Symantec pcAnywhere window, in Advanced View, on the left navigator bar, click pcAnywhere Tools. In the right pane, under Application, double-click Host Assessment Tool.
Page 219: Saving Scan Results
To save scan results In the Symantec pcAnywhere window, on the left navigation bar, click pcAnywhere Tools. In the right pane, under Application, double-click Host Assessment Tool.
Page 220 Securing your computer and sessions Ways to assess host security...
Page 221: Monitoring And Recording Sessions
For more information, see the Symantec pcAnywhere Administrator's Guide. Sending logging events to an SNMP trap Symantec pcAnywhere supports the centralized logging of events to a Simple Network Management Protocol (SNMP) console. SNMP is an industry standard...
Page 222 It is part of the Transmission Control Protocol/Internet Protocol (TCP/IP) protocol suite. Symantec pcAnywhere uses SNMP to send events in the form of SNMPv1 traps to a compatible console, which records the events that pcAnywhere generates.
Page 223: Generating A Pcanywhere Log File
You can use pcAnywhere log generation if your operating system does not provide logging capabilities or if you want to maintain a separate log file for pcAnywhere events. Symantec pcAnywhere lets you send logged events to the local computer or to a secure, central server. For local logging, host-initiated events are logged on the host computer.
Page 224: Logging Events In The Windows Event Viewer
Windows Event Viewer. To log events in the Windows Event Viewer In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In the pcAnywhere Options window, on the Event Logging tab, check Enable Windows Event Viewer logging.
Page 225 To generate pcAnywhere log files on another computer In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In the pcAnywhere Options window, on the Event Logging tab, check Enable pcAnywhere log generation.
Page 226: Managing Log Files
Managing log files To log events in the Event Viewer on another computer In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In the pcAnywhere Options window, on the Event Logging tab, check Enable Windows Event Viewer logging.
Page 227: Archiving Or Deleting Log File Data
You can save data-only reports in comma-delimited format or fixed-field format. To create an activity log report In the Symantec pcAnywhere window, on the left navigation bar, click pcAnywhere Tools. In the right pane, under Application, double-click Activity Log Processing.
Page 228: About Recording And Replaying Sessions
About recording and replaying sessions Symantec pcAnywhere lets you record sessions for later playback. For example, as a host user demonstrates a complex procedure, you can record the host screen instead of taking notes.
Page 229: Automatically Recording A Remote Session
To automatically record a remote session In the Symantec pcAnywhere window, on the left navigation bar, click Remotes. In the right pane, right-click the connection item that you want to modify, and then click Properties.
Page 230: Replaying A Recorded Session
Monitoring and recording sessions About recording and replaying sessions To automatically record a host session In the Symantec pcAnywhere window, on the Edit menu, click Preferences. In the pcAnywhere Options window, on the Host Operation tab, check Record host session for later playback.
Page 231 To replay a recorded session In the Symantec pcAnywhere window, on the left navigation bar, click pcAnywhere Tools. In the right pane, under Application, double-click Playback Sessions/Screens.
Page 232: Saving Information From A Recorded Session
Monitoring and recording sessions About recording and replaying sessions Click OK. The replay window appears on your screen and begins replaying the recorded session. When you are finished, on the File menu, click Exit. Saving information from a recorded session You can save information from a recorded session in a raw binary file.
Page 233: Connecting Across Multiple Platforms
You can also transfer files between host computers. Installing Symantec pcAnywhere CrossPlatform You can install Symantec pcAnywhere CrossPlatform on Windows, Linux, and Mac OS X operating systems. The installation includes file transfer and remote capabilities. If you are installing the product on Linux or Mac OS X, the installation...
Page 234: Installing Pcanywhere Crossplatform On Windows
“Symantec pcAnywhere CrossPlatform system requirements” on page 34. To install CrossPlatform for Windows Insert the Symantec pcAnywhere CD into the CD-ROM drive. Click View Other Installation Options. Click Install Symantec pcAnywhere CrossPlatform. In the Welcome panel, click Next.
Page 235: Installing Pcanywhere Crossplatform On Mac Os X
To install pcAnywhere CrossPlatform on Mac OS X through the user interface Log in to the computer as the root user. Insert the Symantec pcAnywhere CrossPlatform CD into a CD-ROM drive that is connected to your computer. In a Finder window, in the root directory, open the Symantec pcAnywhere CrossPlatform directory.
Page 236: Starting Pcanywhere Crossplatform
To start pcAnywhere CrossPlatform in Windows Do one of the following: On the Windows desktop, double-click pcAnywhere CrossPlatform. On the Windows taskbar, click Start > Programs > Symantec > Symantec pcAnywhere CrossPlatform > pcAnywhere CrossPlatform. To start pcAnywhere CrossPlatform in Linux In a terminal console window, change directories to /usr/bin.
Page 237: Connecting To A Host Computer Through Pcanywhere Crossplatform
Connecting to a host computer through pcAnywhere CrossPlatform Symantec pcAnywhere CrossPlatform searches your local subnet for TCP/IP host computers that are waiting for a connection. You can also connect to a pcAnywhere host by manually entering the IP address or name of the host computer.
Page 238: Encrypting Your Crossplatform Sessions
Encrypting your CrossPlatform sessions Encryption is a method of encoding or scrambling data to prevent unauthorized users from reading or tampering with the data. Symantec pcAnywhere CrossPlatform uses encryption to ensure that the data that you send cannot be read or altered by unauthorized users while in transit.
Page 239: Connecting To A Serialized Host
Click OK. Configuring a host session on a Linux or Mac OS X computer Symantec pcAnywhere CrossPlatform lets you configure a host on your Linux or Mac OS X computer so that others can connect to it. Remote users can perform basic remote control tasks or transfer files.
Page 240: Changing Subnet Settings For Crossplatform Host Searches
To save the host settings and start a session, click Launch. Changing subnet settings for CrossPlatform host searches Symantec pcAnywhere CrossPlatform automatically searches the local subnet for pcAnywhere host computers that are running. If you have pcAnywhere hosts that are distributed across different subnets, you can add those subnets to the...
Page 241: Navigating In A Crossplatform Session
You can view a maximum of two subnets at the same time. Navigating in a CrossPlatform session Symantec pcAnywhere CrossPlatform lets you run multiple sessions at the same time. You can view sessions in one of the following modes: Tabbed Lets you view one session at a time.
Page 242 Connecting across multiple platforms Navigating in a CrossPlatform session CrossPlatform Session Manager window Figure 11-1 Table 11-1 lists the tasks that are available on the CrossPlatform Manager toolbar during a CrossPlatform session. You can also access these options from the menu. CrossPlatform tasks Table 11-1 Icon...
Page 243: Transferring Files During A Crossplatform Session
Connecting across multiple platforms Navigating in a CrossPlatform session CrossPlatform tasks (continued) Table 11-1 Icon Option Description Screen Scale Sizes the host screen to fit in the display area of the CrossPlatform Session Manager window. Use this option when the host computer uses a higher screen resolution than the remote computer.
Page 244: Transferring Clipboard Content In A Crossplatform Session
Connecting across multiple platforms Navigating in a CrossPlatform session To transfer files between host computers In the pcAnywhere CrossPlatform Session Manager window, on the toolbar, click the File Transfer icon. To transfer files between host computers, you must be in the tiled view. “Navigating in a CrossPlatform session”...
Page 245: Using Ezscroll To Navigate During A Crossplatform Session
Connecting across multiple platforms Navigating in a CrossPlatform session To adjust the video rate during a CrossPlatform session In the Preferences window, under Navigation, in the Set Video Rate bar, move the slider to adjust the video rate for the session. The lower the video rate setting, the longer it takes for the screen to refresh when an action occurs.
Page 246: Ending A Crossplatform Session
Connecting across multiple platforms Navigating in a CrossPlatform session Click Save. To prevent unauthorized users from opening the file and launching a session, in the Protect File with Password window, type a password. Retype the password for confirmation. Click OK. To open a connection file to start a CrossPlatform session In the pcAnywhere CrossPlatform Session Manager window, on the File menu, click Open Connection File.
Page 247: Connecting From A Web Browser
What you can do during a Web Remote session About Symantec pcAnywhere Web Remote Symantec pcAnywhere Web Remote lets you remotely connect to a waiting host through a Web browser. It is a thin client that provides remote control functionality only.
Page 248: About Web Remote Setup
About Web Remote setup “Ways to connect to a host through Web Remote” on page 255. Figure 12-1 shows the main window for Symantec pcAnywhere Web Remote. Symantec pcAnywhere Web Remote main window Figure 12-1 About Web Remote setup The Web Remote is a Java-based applet. It does not contain binary files or executable code, so you do not need to install the program.
Page 249: Starting The Web Remote From The Installation Cd
This lets you start the Web Remote without using the pcAnywhere installation CD. You must first copy the Web Remote files to the location in which you want to store them. The files are located on the Symantec pcAnywhere installation CD in the following folder: \Symantec pcAnywhere Web Remote\ If you plan to use the Web Remote often, you can create a desktop shortcut to the index.html file or you can add the file to the Favorites menu.
Page 250: Ways To Secure Your Web Remote Session
Click Symantec pcAnywhere Web Remote to select the entire contents of the folder. Copy the Symantec pcAnywhere Web Remote folder to the location on the hard drive, server, or removable media device in which you want to store the Web Remote files.
Page 251: How The Web Remote Secures The Logon Process
“About authentication in pcAnywhere” on page 190. When you connect to a host computer that is running Symantec pcAnywhere 11.5 or later, the Web Remote automatically encrypts the transmittal of the logon credentials by using symmetric encryption.
Page 252: About Web Remote Encryption
This encryption level is compatible with earlier versions of pcAnywhere that do not support stronger encryption techniques. For more information about pcAnywhere encoding, see the Symantec pcAnywhere User's Guide. About symmetric encryption on Web Remote Symmetric encryption encrypts and decrypts data using the same set of symmetric cryptographic keys.
Page 253: Configuring Session Encryption
The type of symmetric encryption that Java uses is not compatible with earlier versions of Symantec pcAnywhere hosts. Therefore, the Web Remote does not support connections to host computers that are running pcAnywhere 11.0.x or earlier when both the Web Remote and host computers are configured for symmetric encryption.
Page 254: Using A Serial Id To Secure A Connection On Web Remote
ID embedded in their remote configuration for the host to accept the connection. For more information about serialization, see the Symantec pcAnywhere Administrator's Guide. To use a serial ID to secure a connection on Web Remote In the Symantec pcAnywhere Web Remote window, click Advanced.
Page 255: Editing Port Settings In Web Remote
Ways to connect to a host through Web Remote Editing port settings in Web Remote Symantec pcAnywhere Web Remote is configured to use ports 5631 (data port) and 5632 (status port). You must edit the port settings if you are connecting to a host computer that is using different port settings.
Page 256: Connecting To A Host By Manually Entering Connection Information
In the Advanced Options window, under Encryption, configure your encryption settings. Click OK. In the Symantec pcAnywhere Web Remote window, under Manual entry, type the computer name or IP address of the host computer to which you want to connect.
Page 257: What You Can Do During A Web Remote Session
Connecting from a Web browser What you can do during a Web Remote session What you can do during a Web Remote session When you establish a connection with a host, the Web Remote session window opens. Figure 12-2 shows the Web Remote session window. Web Remote session Figure 12-2 Table 12-1...
Page 258: Transferring Clipboard Contents On Web Remote
Connecting from a Web browser What you can do during a Web Remote session Web Remote tasks (continued) Table 12-1 Icon Option Description ezScroll Lets you scroll through the screen in any direction using the mouse. “Using ezScroll to navigate during a Web Remote session”...
Page 259: Increasing Video Performance During A Web Remote Session
Connecting from a Web browser What you can do during a Web Remote session Transfer your clipboard to the host's clipboard Click OK. Increasing video performance during a Web Remote session You can make changes to your video settings during a remote session to improve performance.
Page 260: Ending A Web Remote Session
Connecting from a Web browser What you can do during a Web Remote session To change the ezScroll shortcut key In the Web Remote window, on menu bar, click View > Preferences. In the Online Options dialog box, under Navigation, in the ezScroll hot key list, select the shortcut key that you want to use.
Page 261: Connecting From A Mobile Device
About closing Symantec pcAnywhere Mobile About Symantec pcAnywhere Mobile Symantec pcAnywhere Mobile provides secure, remote access to computers and servers from a mobile device. It lets you use your device to quickly troubleshoot and resolve helpdesk issues, support and maintain servers, or work remotely.
Page 262: What You Can Do In Symantec Pcanywhere Mobile
282. Getting help on your device Symantec pcAnywhere Mobile includes an online Help system. You can select a topic from a topics list or get tips about the current screen. To get help on your device Do one of the following: On the Today screen, tap Start >...
Page 263: Symantec Pcanywhere Mobile Installation
To install pcAnywhere Mobile, you need a desktop computer or a laptop computer and a mobile device. You use the computer to install pcAnywhere Mobile on the device. Symantec pcAnywhere Mobile runs on the device. You must have Microsoft Active Sync installed on your computer before you install pcAnywhere Mobile.
Page 264: If You Have A Previous Version Of Symantec Pcanywhere Mobile Installed
If your device is not connected to your computer, the program installs on the device the next time that you synchronize with your computer. To install Symantec pcAnywhere Mobile when your device is connected to your computer On the computer, start Microsoft ActiveSync.
Page 265 “Running the setup program manually” on page 42. In the list of installation options, click Install Symantec pcAnywhere Mobile. In the Welcome panel, click Next. Accept the terms of the license agreement, and then click Next.
Page 266 In the Completed panel of the installation wizard, click Finish. When the installation is complete, you can use Symantec pcAnywhere Mobile on your device. To install Symantec pcAnywhere Mobile when your device is not connected to your computer On the computer, start Microsoft ActiveSync.
Page 267: Uninstalling Symantec Pcanywhere Mobile
Symantec pcAnywhere Mobile installation In the Pending Application Install dialog box, click OK. Symantec pcAnywhere Mobile is installed on your device the next time that you synchronize your device with your computer. In the Completed panel of the wizard, click Finish.
Page 268 Add/Remove Programs. In the Add/Remove Programs window, uncheck Symantec pcAnywhere Mobile, and then click OK. To uninstall Symantec pcAnywhere Mobile from your device and from the ActiveSync directory Connect your device to your computer. Microsoft ActiveSync should start automatically. If not, you must open the Microsoft ActiveSync program.
Page 269: Starting Symantec Pcanywhere Mobile
Figure 13-1 Title bar Connection items Command To start Symantec pcAnywhere Mobile Tap Start > Programs > pcAnywhere. Ways to connect another computer from a mobile device Symantec pcAnywhere Mobile lets you connect to a host computer in the following ways:...
Page 270: Configuring A Custom Connection Item On Your Mobile Device
Configuring a custom connection item on your mobile device You can create connection items to save and reuse the connection settings for the host computers to which you frequently connect. Symantec pcAnywhere Mobile names the connection item New Host to Call and adds it to the connection item list on the main product screen.
Page 271 Connecting from a mobile device Ways to connect another computer from a mobile device On the Properties screen, on the Host tab, do one of the following: To select a host computer from a list of hosts that are running on your subnet, tap Select from available hosts.
Page 272: Including Logon Information In Your Mobile Connections
To connect to the host computer, on any properties tab, tap Connect. Including logon information in your mobile connections Symantec pcAnywhere requires a user name and password for all host sessions. To connect to a pcAnywhere host computer, you must know the information that is needed to log on.
Page 273: Connecting Through A Pcanywhere Gateway Or Access Server
Network Address Translation (NAT) device. It is included on the Symantec pcAnywhere installation CD. The pcAnywhere Access Server is a stand-alone server that is purchased separately.
Page 274: Encrypting Your Mobile Sessions
Connecting from a mobile device Ways to connect another computer from a mobile device In the IP Address box, enter the IP address of the Symantec pcAnywhere Gateway or Access Server through which you want to connect. In the Password box, enter the pcAnywhere password that is needed to connect, if necessary.
Page 275 On the Security tab, in the Encryption level list, select one of the following: None The session is not encrypted. However, Symantec pcAnywhere Mobile automatically uses symmetric encryption to secure the logon information as it is being transmitted to the host computer regardless of the encryption type that you select.
Page 276: Using A Serial Id To Secure Mobile Connections
To save your changes, on the title bar, tap OK. Specifying the host ports for mobile connections Symantec pcAnywhere uses ports 5631 and 5632 for connections. These ports are registered, and in most cases, you do not need to change them. If you are...
Page 277: Adding Subnet Addresses To A Host Search On Your Mobile Device
To save your changes, on the title bar, tap OK. Adding subnet addresses to a host search on your mobile device Symantec pcAnywhere Mobile can search for the host computers that are running on your local subnet (part of the network to which your device is attached). You can expand this search to include multiple subnets.
Page 278: Starting A Mobile Session From A Custom Connection Item
“Adding subnet addresses to a host search on your mobile device” on page 277. Symantec pcAnywhere Mobile saves your settings so that you can use them for subsequent connections. If you want to connect to a different host computer the next time that you use Quick Connect, you might need to modify the connection settings.
Page 279 This option lets you access commonly used administrator tools to quickly resolve computer problems over a mobile connection. This option is supported only on Windows XP/2003 Server/2000/NT computers that are running pcAnywhere 11.5 or later. “Starting a remote management session in Symantec pcAnywhere Mobile” on page 284.
Page 280: Navigating In The Symantec Pcanywhere Mobile Session Screen
Navigating in the Symantec pcAnywhere Mobile session screen Symantec pcAnywhere Mobile opens in a remote control session unless you selected to start the session in remote management mode. If you start a session in remote management mode, pcAnywhere Mobile opens in the Task Manager window.
Page 281 To navigate in the Symantec pcAnywhere Mobile session screen by using ezScroll If the view is in full-screen mode, on the command bar, tap Screen scaling to switch to the magnified view.
Page 282: Modifying Navigation Preferences During A Mobile Session
Tap, hold, and drag the screen in the direction that you want to move. Tap ezScroll again to cancel ezScroll. To navigate in the Symantec pcAnywhere Mobile session screen by using ezZoom On the command bar, tap ezZoom. Tap and drag the rectangular frame to the portion of the host screen that you want to view.
Page 283: Improving Performance During A Mobile Session
Connecting from a mobile device Navigating in the Symantec pcAnywhere Mobile session screen To modify navigation preferences during a mobile session On the command bar, tap Tools > Options. On Options screen, on the Navigation tab, select any of the following:...
Page 284: Performing Remote Control Tasks From A Mobile Device
You must have administrator rights on the host computer to perform some remote management tasks. The host user must be logged on to the computer with a user name and password. Symantec pcAnywhere Mobile does not support remote management connections to host computers that use blank passwords.
Page 285: What You Can Do During A Remote Management Session
To start a remote management session in Symantec pcAnywhere Mobile On the main Symantec pcAnywhere Mobile screen, in the connection items list, select the connection item that you want to use to connect to the host computer.
Page 286: Stopping And Starting Processes From A Mobile Device
Connecting from a mobile device What you can do during a remote management session To view or change program status from a mobile device Connect to a host computer. On the main session screen, on the command bar, tap Actions > Remote Management >...
Page 287 Connecting from a mobile device What you can do during a remote management session To stop a process from a mobile device Connect to a host computer. On the main session screen, on the command bar, tap Actions > Remote Management >...
Page 288: Locking Your Computer Or Logging Off A User From A Mobile Device
Connecting from a mobile device What you can do during a remote management session To open a folder or a document, enter the exact path to the folder or document that you want to open. To close the Task Manager screen, on the title bar, click OK. Locking your computer or logging off a user from a mobile device You can remotely lock a host computer or log off the user who is logged on.
Page 289: Restarting Or Shutting Down A Host Computer From A Mobile Device
Connecting from a mobile device What you can do during a remote management session To prompt users before sending a logoff command from a mobile device On the Current host state screen, under Options, tap Prompt user. To include a message in the prompt, under Message to display, enter the text that you want to send.
Page 290: Running Dos Commands From A Mobile Device
BIOS calls for screen display (for example, telnet) are not supported. Symantec pcAnywhere Mobile maintains a list of unsupported commands in an exclusion list. If you type a command that is included in this list, you receive an...
Page 291: Ending A Mobile Session
Connecting from a mobile device What you can do during a remote management session unsupported command that is not included in the exclusion list. Symantec pcAnywhere Mobile lets you manage the exclusion list by adding or removing commands. This includes custom key mapping, executable commands, and other user-defined commands.
Page 292: Managing Connection Items On A Mobile Device
In the confirmation window, tap Yes to confirm the action. Managing connection items on a mobile device Symantec pcAnywhere Mobile lets you manage your remote connection items in the following ways: Rename a connection item to better identify the host to which you are connecting.
Page 293: Organizing Connection Items On A Mobile Device
Tap Delete. Tap Yes to confirm. About closing Symantec pcAnywhere Mobile Symantec pcAnywhere Mobile runs in memory until you stop the program. You should properly close pcAnywhere Mobile when you are finished working in it to...
Page 294 Connecting from a mobile device About closing Symantec pcAnywhere Mobile conserve the memory space on your device. You must close pcAnywhere Mobile before you can uninstall or reinstall the product. Before you close pcAnywhere Mobile, ensure that you have ended any pcAnywhere Mobile sessions that are running.
Page 295: Managing Symantec Pcanywhere Gateway
Installing Symantec pcAnywhere Gateway About the Gateway Manager About Symantec pcAnywhere Gateway Symantec pcAnywhere Gateway facilitates the process of finding and connecting to host computers that are behind a firewall, router, or other Network Address Translation (NAT) device. It automatically discovers the pcAnywhere hosts that are running on the same subnet on which the pcAnywhere Gateway service is running.
Page 296: Installing Symantec Pcanywhere Gateway
“Editing port settings for pcAnywhere Gateway ” on page 302. Symantec pcAnywhere and Symantec pcAnywhere Gateway are configured to use ports 5631 (TCP data port) and 5632 (UDP status port). If you want to run a gateway session and a pcAnywhere host session on the same computer, you must use unique port numbers for either the gateway session or the pcAnywhere host session.
Page 297: About The Gateway Manager
You can assign a user password after installation. In the Ready to Install the Program panel, click Install. The Symantec pcAnywhere Gateway icon is placed on the desktop by default. If you do not want to create this shortcut on your desktop, uncheck the Symantec pcAnywhere Gateway check box.
Page 298: Starting Pcanywhere Gateway
Figure 14-2 Starting pcAnywhere Gateway Symantec pcAnywhere Gateway is installed in the Windows Program Files folder by default. During installation, pcAnywhere Gateway optionally lets you place a program icon on the Windows desktop from which you can open the program.
Page 299: Changing The Launch Preferences
Windows. Click OK. Changing the pcAnywhere Gateway computer name Symantec pcAnywhere Gateway uses the Windows computer name for the Gateway computer. You can change the name of the pcAnywhere Gateway to something that is easily identifiable for remote users.
Page 300: Securing The Gateway
Monitoring events You can monitor the following events: When the Symantec pcAnywhere Gateway service is started If a connection is blocked because there are already five active sessions running If a remote user fails to supply the correct password more than three times...
Page 301 Managing Symantec pcAnywhere Gateway About the Gateway Manager Logging Gateway events to the Windows Event Viewer You can send information about events that occurred during a session to the Windows Event Viewer. You can log event information on another computer so that others can access it.
Page 302: Editing Port Settings For Pcanywhere Gateway
About the Gateway Manager Editing port settings for pcAnywhere Gateway Symantec pcAnywhere Gateway is configured to use ports 5631 (TCP data port) and 5632 (UDP status port) by default. If you change the port setting for pcAnywhere Gateway, you must also change the port settings of all of the pcAnywhere hosts that you want pcAnywhere Gateway to discover.
Page 303: Choosing How Pcanywhere Gateway Discovers Hosts
Adding or removing a subnet for Gateway host searches If you have pcAnywhere hosts that are distributed across multiple subnets, you can add these subnets to Symantec pcAnywhere Gateway so that remote users can connect. You can also remove subnets from Symantec pcAnywhere Gateway when you no longer need them.
Page 304: Ending A Pcanywhere Gateway Session
In the confirmation dialog box, click Yes. Stopping the pcAnywhere Gateway service You can stop the Symantec pcAnywhere Gateway service. This action prevents remote users from connecting to host computers through the Gateway. It automatically ends all active sessions. No warning is provided to remote users before the session ends.
Page 305 Index Numerics bandwidth conferencing 87 .bhf files 69 modifying connection speeds 106 .chf files 91 bitmaps 122, 284 .csv files 227 broadband 23–24 .log files 227 .rcd files 228, 230 .txt files 227 cable modems 23–24 cache files 27 call waiting 78 access privileges 198 Callback 197 Access Server 105...
Page 306 Index command queue files (continued) Connection Wizard (continued) renaming files 159 configuring renaming folders 159 host 56 reordering operations 174 remote 56 running 184 connecting to another computer 92 saving 183 connections 255 selecting end-of-session options 177 about 57, 59 selecting file handling options 176 blocking 200 command queue sessions...
Page 307 300 pcAnywhere Mobile program 264 for the administrator 300 remote connection items 91 docking to an Access Server 303 Symantec pcAnywhere program files 43 editing port settings 302 File Manager 155 ending sessions 304 file transfer event logging 301...
Page 308 Index Gateway (continued) host connections (continued) launch settings 299 using Web Remote 255 preferences 297 host icon 87 removing subnets 303 host invitation 86, 116 securing 300 host names stopping the service 304 customizing 84 using a modem 302 hiding 196 global options 63 specifying 84 graphics 122...
Page 309 Microsoft Active Directory Services (ADS) 192, 251 setup program 42 Microsoft LDAP 192 system requirements 31 Microsoft Systems Management Server (SMS) 39 uninstalling Symantec pcAnywhere 45 Microsoft Windows Preinstallation Environment user rights 35 (WinPE) 135 installation packages 31 migration 40 Integrated Services Digital Network.
Page 310 Index network connections (continued) pcAnywhere Mobile (continued) customizing (continued) ending sessions 291 port ranges 98 getting help 262 customizing port numbers 99 improving performance 283 finding hosts 111 installing 264 firewalls 25, 97 logon information 272 selecting network card 76 modifying host ports 276 Network/Cable/DSL connection item navigation 280...
Page 311 Index remote management (continued) overview 59 Quick Connect 111 restarting host computer 148, 289 Quick Deploy and Connect sending commands to multiple computers 150 about 124 sending DOS commands 142, 290 configuring shutting down host computer 148, 289 deployment security options for Linux 132 software requirements 137, 284 initial properties 127, 130 uninstalling programs 148...
Page 312 62 Symantec pcAnywhere Gateway. See Gateway navigation bar Symantec pcAnywhere Mobile. See pcAnywhere resizing 63 Mobile showing 63 Symantec pcAnywhere Web Remote. See Web remote control 117 Remote tabbed view 61 symmetric encryption session security 250 about 205...
Page 313 255 in-session tasks 257 securing sessions 250 setting up 248 starting 248 supported operating systems 247 using authentication 251 Web site, Symantec 29 wildcard patterns 157 window tracking 120 Windows 247 Windows authentication 192 wizards configuring host connection items 70...

This manual is also suitable for:

14541094 - pcanywhere host & remote

Symantec PCANYWHERE 12.0 User Manual

Chapter 1 Introducing Symantec Pcanywhere

Chapter 2 Installing Symantec Pcanywhere

Chapter 3 Navigating in Symantec Pcanywhere

Chapter 4 Allowing Others to Control Your Computer

Chapter 5 Controlling Another Computer Remotely

Chapter 6 Supporting Computers and Servers Remotely

Chapter 7 Transferring Files and Folders

Chapter 8 Automating File Transfer and Management Tasks

Chapter 9 Securing Your Computer and Sessions

Chapter 10 Monitoring and Recording Sessions

Chapter 11 Connecting Across Multiple Platforms

Chapter 12 Connecting from a Web Browser

Chapter 13 Connecting from a Mobile Device

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Summary of Contents for Symantec PCANYWHERE 12.0