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Troubleshooting
Troubleshoot Norton AntiSpam
Troubleshoot Norton AntiSpam
Why do I still receive spam?
How will email messages from addresses on my
Blocked list be handled?
What if I mistakenly put an address on the
Blocked list?
Why did an email message someone sent me
never arrive?
This information will help you solve the most frequently
encountered problems with Norton AntiSpam.
Several factors make it difficult to completely eliminate
spam. For example, different people will consider
different classes of email messages to be unwelcome or
intrusive. Some, for instance, do not want to receive
anything they have not specifically requested. Others are
glad to receive items regarding their interests or
profession even if they have not specifically requested
them.
Norton AntiSpam moves email messages from these
addresses to the Norton AntiSpam folder and marks
them in the subject line as spam.
The only result will be that you will not see any email
messages from this address in your main list. But if you
periodically review the contents of your spam folder, you
will be able to retrieve any email messages from that
address and then correct the entry in your list.
Some legitimate email messages may contain elements
that are characteristic of spam messages. This may have
caused Norton AntiSpam to incorrectly identify the
message as spam. Depending upon the filters you have
created in your email program, the message may be in
your spam or trash folder.
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