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About problems during activation
About your Norton Account
If you are still unable to
locate your product key, you
can recover it using Norton
Account
If you cannot connect to the Symantec servers to
activate your product, first check your Internet
connection. You then need to see if you have parental
control software, either installed or through your ISP,
that might block the connection.
A connectivity problem can occur if you use parental
control software. If you suspect that parental controls
might block the connection, you can configure the
parental controls so that they do not block the
activation procedure. You need to log in to your
parental control software or to the Internet through
your ISP as an administrator to change your
configuration.
If you use a proxy server to connect to the Internet,
you must configure the proxy settings. To use the
Proxy Server option, go to the Norton AntiVirus main
window, and then click Settings > Network > Network
Security Settings > Proxy Server > Configure.
When you create a Norton Account, you can manage
all of your Norton products in one place. You can store
your product keys in your Norton Account and also
buy additional product keys. You can also register your
product with the Norton Account. It takes only a few
Getting started
About your Norton Account
To recover or access your
product key log on to
https://www.mynortonaccount.com.
If you are not registered,
register for Norton Account.
You can find the product key
on the Products tab in the
Norton Account page.
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