Norton Antivirus Cannot Repair My Infected Files; I Can't Receive Email Messages - Symantec NORTON INTERNET SECURITY 2004 User Manual

Norton AntiVirus cannot repair my infected files

See "Keeping
current with
LiveUpdate" on
page 95.
See "If Norton
AntiVirus places
files in
Quarantine" on
page 146.

I can't receive email messages

See "About System
options" on
page 89.
disconnect from the network or password protect the
drive to let Norton AntiVirus delete the problem.
The most common reason that Norton AntiVirus cannot
repair your infected files is that you do not have the most
current virus protection on your computer. Update your
virus definitions regularly to protect your computer from
the latest viruses.
If after using LiveUpdate the virus still cannot be
repaired, the file may be corrupted, or contain a new
virus. There are two additional options:
Quarantine the file and submit it to Symantec.
1
If you don't need the file or a non-infected copy of the
1
file exists, delete the infected file and replace it with
the non-infected file.
There are several possible solutions to this problem.
If you are using a firewall, it may block access to the
Internet features of Norton AntiVirus.
Temporarily disable email protection. This might allow
the problem email messages to download so that you can
once again enable email protection. You are protected by
Auto-Protect while email protection is disabled.
To temporarily disable incoming email protection
1 At the top of the main window, click Options.
If a menu appears, click Norton AntiVirus.
2 In the Options window, under Internet, click Email.
3 Uncheck Scan incoming Email.
4 Click OK.
5 Download your email messages.
6 Reenable incoming email protection.
Your email client may have timed out. Make sure that
timeout protection is enabled.
Troubleshooting
Troubleshoot Norton AntiVirus
201