Canon 3433B010 Basic Manual page 37

Error Message
This paper cannot be used.
Hardware error. xxxxxxxx-xxxx
(x represents a letter or number)
Hard disk error.
File read error.
Unknown file.
Cause
Paper larger than the printer's
maximum supported size has been
loaded.
Paper smaller than the printer's
minimum supported size has been
loaded.
Paper has been loaded that is too
small to print the test pattern for
printhead adjustment or nozzle
checking.
The last portion of roll paper was
used during a print job. The paper
was not advanced because the
trailing edge is taped to the roll.
Fastening tape or the Belt
Stopper has not been removed
inside the Top Cover .
An error requiring service may
have occurred.
The format of the printer's hard
disk is invalid.
Files on the printer's hard disk
have become corrupted.
Data sent to keep the printer up to
date (such as paper information) is
in the wrong format.
You have uploaded firmware for a
different model.
37
Corrective Action
Push the Release Lever back and load paper of the
correct size.
(→"Paper Sizes," User Manual)
Push the Release Lever back and load paper of the
correct size.
(→"Paper Sizes," User Manual)
Push the Release Lever back and load unused paper
of A4 size or larger. More than one sheet may be
required depending on the adjustment.
Turn off the printer and remove the roll from the printer
before restoring power.
Turn off the printer, open the Top Cover and remove
the tape or the Belt Stopper before restoring power.
Turn off the printer and wait at least three seconds
before restoring the power.
If the message is displayed again, write down the
error code and message, turn off the printer, and
contact your Canon dealer for assistance.
Press the OK button to start reformatting the hard
disk. When formatting is finished, data on the printer
hard disk is erased and the printer automatically
restarts.
Restart the printer. Only the corrupted files will be
deleted, and the printer will restart.
Check the data. Turn off the printer and wait a while
before restoring power, and then resend the data.
Check the firmware version. Turn off the printer and
wait a while before restoring power, and then resend
the firmware.
If the message is displayed again, contact your Canon
dealer for assistance.
Error Messages