Troubleshooting - Canon 3433B010 Basic Manual

Paper Problems
Phenomenon
Roll Paper Cannot be Inserted into
the Paper Feed Slot
Cannot load sheets
Paper is not cut straight
Paper is not cut
A depression is left on the leading
edge
The size of clear film cannot be
detected
Roll Paper is Continuously Ejected Although sheets are selected

Troubleshooting

This section gives troubleshooting tips in case of problems.
Cause
The roll paper is warped.
Paper is jammed by the paper feed
slot.
The paper source selection is
incorrect.
The paper is bent or curled at the
cut position.
Paper rises by the ends of the cut
position before it is cut.
You are using paper that cannot be
cut with the Cutter Unit .
In the printer driver, No or Print
Cut Guideline is specified in Auto
Cut .
In the Control Panel menu,
Cutting Mode is set to Eject or
Manual .
Keeping a roll in the printer for a
long time without printing on it may
leave a depression on the leading
edge.
The Platen is soiled with ink or
other substances.
as the paper source, a roll was
advanced.
Corrective Action
Straighten out curls and reload the roll.
Remove the jammed paper.
(→ , If Roll Paper Jams)
(→ , If a Sheet Jams)
Press the Load button and select the paper source.
Straighten out any curling by the edges of the paper.
Reload the paper correctly.
Specify Manual in Cutting Mode in the Control
Panel menu and use scissors or a cutting tool to cut
the roll after printing.
(→"Specifying the Cutting Method for Rolls," User
Manual)
Specify Yes in Auto Cut in the printer driver.
If the Cutting Mode is Eject , press the Cut button to
cut the paper.
If the Cutting Mode is Manual , cut rolls with scissors
or the like.
When printing quality is most important, we
recommend setting TrimEdge Reload to On or
Automatic so that the paper edge is automatically cut
before printing.
(→ , Menu Map)
Open the Top Cover and clean the entire Platen .
(→ , If Paper is Soiled)
After roll ejection stops, follow these steps to reload
the roll.
1. Push the Release Lever back.
2. Open the Roll Cover .
3. Using both hands, rotate the Roll Holder toward
the back to rewind the roll. At this time, ensure that
both ends of the roll are rewound evenly.
4. Pull the Release Lever forward.
5. Load the roll. At this time, be sure to press the Load
button and select Load Roll Paper .
(→ , Loading Rolls in the Printer)
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