Western Digital WDBLGT0040KBK Administrator's Manual page 28

Health Tasks
Find compatible hard drives
To view a list of WD drives that can be used in the WD Sentinel server:
1. Click Compatible Hard Drives in the Task pane. A pop-up screen lists each
drive with its model number, description, and maximum capacity.
2. If desired, click the WD Store button to view or buy additional drives.
3. To exit, click OK.
Request Support
The Request Support function collects information about your WD Sentinel and
sends a diagnostic report to the WD Support server. It then opens the WD Support
website, where you enter a few details regarding the problem to route it to the
appropriate support team.
Note: If you do not want to submit the diagnostic logs, use the regular
WD Support page at http://support.wdc.com.
To access WD Customer Support automatically:
1. Click Request Support in the Tasks pane.
Note: The first time you do this, an Internet Explorer Security Screen displays.
Clear the check box and click Close.
2. The WD Support Ask a Question page displays. Complete the online form and
click Submit Question. A diagnostic report of the WD Sentinel server is
automatically attached to the form and your request is added to the WD Support
queue and assigned a confirmation number. You will receive an email from
WD Support regarding your question.
Important: For faster service/phone service, call WD Support. For the latest
phone numbers and contact information in your region, see
"Contacting WD Technical Support" on page ii or
http://support.wdc.com
call.
WD SENTINEL DX4000
ADMINISTRATOR'S GUIDE
MANAGING THE WD SENTINEL SERVER (DASHBOARD)
. Have your confirmation ready when you
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