Western Digital WDBLGT0040KBK Administrator's Manual
Small office storage server
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Summary of Contents for Western Digital WDBLGT0040KBK
- Page 1 ™ WD Sentinel DX4000 Small Office Storage Server Administrator’s Guide...
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Page 2: Wd® Service And Support
® Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wdc.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below. -
Page 3: Table Of Contents
Table of Contents WD® Service and Support....... . ii Important User Information ....1 Important Safety Instructions . - Page 4 Managing Storage on the WD Sentinel Server ..31 WD Sentinel Server RAID Storage ......31 Using USB Storage .
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Page 5: Important User Information
IMPORTANT USER INFORMATION Important User Information Important Safety Instructions Handling Precautions Recording Your WD Product Information About This Guide Important Safety Instructions This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing. -
Page 6: Handling Precautions
IMPORTANT USER INFORMATION since improper adjustment may result in damage and require extensive work by a qualified technician to return the product to normal condition. If the product has been dropped or the chassis has been damaged. If the product exhibits a distinct change in performance, contact WD Customer Support at http://support.wdc.com WARNING! -
Page 7: About This Guide
IMPORTANT USER INFORMATION About This Guide This Administrator's Guide provides detailed instructions and information for WD-specific interface elements and functions. Unless otherwise noted, refer to Microsoft Online Help for standard interface elements and functions. This guide uses the following conventions: Convention Used for ... -
Page 8: Product Overview
PRODUCT OVERVIEW Product Overview Getting to Know Your WD Sentinel DX4000 Server Package Contents System Requirements and Compatibility Information Technical Specifications Product Views Indicators Where to Find Help Getting to Know Your WD Sentinel DX4000 Server Congratulations on your purchase of the WD Sentinel DX4000 Small Office Storage Server. -
Page 9: Key Features
PRODUCT OVERVIEW Key Features Complete Solution from Industry Leading Technology Partners: We combined hardware and software from industry leaders to deliver a reliable, secure, and easy- to-manage storage server designed specifically for small office environments. WD Sentinel DX4000 features: WD enterprise-class hard drives—Equipped with up to four WD Enterprise- Class RAID Edition drives (2 TB and 3 TB) that feature high capacity storage, peak performance, and enterprise-class reliability. - Page 10 PRODUCT OVERVIEW Feature Rich Management Dashboard: The administration Dashboard interface quickly guides you through the common wizard-based management tasks such as managing users, assigning folder permissions, and setting up a backup schedule. It also enables you to monitor the status and health of computers on the network from a single view and helps you ensure that the computers are being successfully backed up on a regular basis.
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Page 11: Package Contents
PRODUCT OVERVIEW Designed for High Availability and Reliability: Each WD Sentinel is pre-configured with WD’s reliable and durable enterprise-class RAID edition drives. RAID levels 1 or 5 provide another layer of data protection. Automatic server-driven backup and restore ensures your data on the computer or your network is always protected. -
Page 12: System Requirements And Compatibility Information
PRODUCT OVERVIEW System Requirements and Compatibility Information Requirement Description Client Operating System Windows 7 Compatibility • Home Basic (x86 and x64) • Home Premium (x86 and x64) • Professional (x86 and x64) • Ultimate (x86 and x64) • Enterprise (x86 and x64) •... -
Page 13: Technical Specifications
PRODUCT OVERVIEW Technical Specifications Specification Description Interfaces High performance (10/100/1000) Gigabit Ethernet connection 2 ports of powered USB 3.0 I/O ports 2 Ethernet (RJ-45 Ports) 2 USB 3.0 Ports Supported protocols CIFS/SMB, NFS, HTTP, HTTPS, WebDAV Internal hard drives 2-4 WD 3.5-inch SATA RAID Edition hard drives with RAID-specific time-limited error recovery (TLER) Pioneered by WD, this feature prevents drive fallout caused by the extended hard drive error-recovery processes common to... -
Page 14: Product Views
PRODUCT OVERVIEW Specification Description Temperature Operating temperature: 5 to 35 °C (41 to 95 °F) Non-operating temperature: -20 to 65°C (-4 to 149 °F) Switches Power Buttons for scrolling through messages on LCD LEDs 1 Power LED • Flashing blue indicates boot status •... -
Page 15: Back View
PRODUCT OVERVIEW Back View Ethernet ports Power ports USB ports 1 & 2 1 & 2 1 & 2 Reset/Recovery button LEDs Kensington Security Lock Component Icon Description Ethernet ports Connect the device to a local network. Power ports Connects the device to an AC adapter and the power outlet. Reset /Recovery Button on the back of the server recovers the server (including the button... -
Page 16: Indicators
PRODUCT OVERVIEW Indicators The Liquid Crystal Display (LCD) on the front of the WD Sentinel server is a portal into its status. Normally, the LCD displays the name of the WD Sentinel server that the administrator assigned during initial setup along with its IP address. You can use either of these to discover and communicate with the server. - Page 17 PRODUCT OVERVIEW Alert Description Software Update Available A WD Sentinel server update is available. Using the Dashboard, apply the update. Storage Degraded RAID protection is no longer in place, and a drive needs to be replaced. Temperature High WD Sentinel server has exceed acceptable temperature and will shut down.
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Page 18: Where To Find Help
PRODUCT OVERVIEW Where to Find Help This manual provides step-by-step instructions and other important information regarding your WD product. It is meant for the person serving as the administrator of the WD Sentinel DX4000. You can download translated versions and updates to this manual from http://products.wdc.com/updates. -
Page 19: User Roles And Responsibilities
USER ROLES AND RESPONSIBILITIES User Roles and Responsibilities Types of WD Sentinel DX4000 Users How the WD Sentinel DX4000 Fits into Your Office This chapter reviews how the WD Sentinel server fits into your office and delineates the tasks for which the Administrator and Users have responsibilities. Types of WD Sentinel DX4000 Users At a high level there are two categories of users who need to access one or more features of your WD Sentinel server. - Page 20 USER ROLES AND RESPONSIBILITIES External Users Administrator Internal Users (e.g., Clients or Business (e.g., Business Owner) (e.g., Employees) Partners) Primary Setup Tasks Primary Setup Tasks Primary Setup Tasks • Physically connects the • None • None WD Sentinel server to the network.
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Page 21: How The Wd Sentinel Dx4000 Fits Into Your Office
USER ROLES AND RESPONSIBILITIES How the WD Sentinel DX4000 Fits into Your Office WD SENTINEL DX4000 ADMINISTRATOR’S GUIDE... -
Page 22: Managing The Wd Sentinel Server (Dashboard)
MANAGING THE WD SENTINEL SERVER (DASHBOARD) Managing the WD Sentinel Server (Dashboard) Setting up WD Sentinel Server & Connecting Computers Accessing the Dashboard Performing Dashboard Tasks Using the Home Page Managing User Accounts Managing Server Folders Monitoring System Health and Alerts Updating Software Managing Server Settings Shutting Down the Server... -
Page 23: Performing Dashboard Tasks
MANAGING THE WD SENTINEL SERVER (DASHBOARD) The Dashboard Home page displays: Alerts and Server Settings Navigation icons Help icon Tabs Tasks Pane Performing Dashboard Tasks The Administrator uses the Dashboard to perform administrative tasks such as creating user accounts, setting up access privileges to shared folders and other server resources, managing shared folders, and monitoring the WD Sentinel server. - Page 24 MANAGING THE WD SENTINEL SERVER (DASHBOARD) For a full description of the typical components of a page, including the Critical, Warning, and Informational Alert icons, see the Microsoft Online Help. Home Page Tabs The Home page contains four tabs, summarized below: Description Home You can complete some basic tasks that will get you...
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Page 25: Managing User Accounts
Optionally, enter the Partner ID of the WD Partner who helped you purchase or install your WD Sentinel server. WD Guardian Services Western Digital offers WD Guardian Services for Small Business customers. Choose from various technical support plans and extended warranty services that work best for your business. -
Page 26: Monitoring System Health And Alerts
MANAGING THE WD SENTINEL SERVER (DASHBOARD) On the navigation bar, click the Server Folders and Hard Drives icon. Follow the detailed instructions in Microsoft Online Help Manage your company’s shared folders Access shared folders locally or remotely Upload or download files locally or remotely Play media locally or remotely Monitoring System Health and Alerts The Monitor... - Page 27 MANAGING THE WD SENTINEL SERVER (DASHBOARD) Settings Description Network Health Displays the status (Connected or Not connected) of the server's network Ethernet 1 & 2 connection(s). If you use both Ethernet ports and one fails, the other takes over so that the WD Sentinel remains operational over the network. Storage The WD Sentinel holds up to four of WD’s enterprise-class drives and features RAID levels 1 or 5 to enhance performance and data protection.
- Page 28 MANAGING THE WD SENTINEL SERVER (DASHBOARD) Health Tasks Find compatible hard drives To view a list of WD drives that can be used in the WD Sentinel server: 1. Click Compatible Hard Drives in the Task pane. A pop-up screen lists each drive with its model number, description, and maximum capacity.
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Page 29: Updating Software
MANAGING THE WD SENTINEL SERVER (DASHBOARD) Lock/Unlock For security reasons, you can lock or unlock the drives. You cannot lock or unlock an individual drive; you either lock them all or unlock them all, using a password you create here. This password may be but does not have to be the same as the WD Sentinel server Administrator password. - Page 30 MANAGING THE WD SENTINEL SERVER (DASHBOARD) 1. Click the Software Updates tab. 2. You have two options. You may check for updates online or update from a file: To use the online update: Check for Updates a. Click b. If an update is available, click Download and Install to update your WD Sentinel server.
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Page 31: Managing Server Settings
MANAGING THE WD SENTINEL SERVER (DASHBOARD) 2. Click the Change link and select the day and time you want the WD Sentinel server to check for updates every week, and if an update is available, install it. (Example: every Sunday at 3:00 AM) 3. - Page 32 MANAGING THE WD SENTINEL SERVER (DASHBOARD) Change the behavior of the Microsoft update—You can change the settings for updating the Microsoft software. Customize Media Settings Enable or disable media (DLNA) services, set the video streaming quality, and define the folders to be used for the media. By default, media service is enabled, and the default Picture, Music, and Video folders are set to distribute the media.
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Page 33: Shutting Down The Server
MANAGING THE WD SENTINEL SERVER (DASHBOARD) 3. Grant Remote Web Access privileges if you want a user to access the WD Sentinel server, shared folders, computers, media, Home page links, and the Dashboard (administrators only) when you create or update a user account. To view a user’s current privileges, click the Users icon in the Navigation bar. - Page 34 MANAGING THE WD SENTINEL SERVER (DASHBOARD) To perform a clean shutdown using the front panel: 1. Press the power button for approximately ½ sec. (You may have to press it twice quickly.) The LCD displays “SHUTTING DOWN.” Note: In the event that the two methods above fail and you must force the unit off, hold down the power button for more than 3 seconds.
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Page 35: Managing Storage On The Wd Sentinel Server
MANAGING STORAGE ON THE WD SENTINEL SERVER Managing Storage on the WD Sentinel Server WD Sentinel Server RAID Storage Using USB Storage Replacing a Failed Drive Adding Capacity by Adding a Drive WD Sentinel Server RAID Storage RAID is the acronym for Redundant Array of Independent Disks. The WD Sentinel server provides automatic RAID service to assure the integrity of the storage system. -
Page 36: Using Usb Storage
MANAGING STORAGE ON THE WD SENTINEL SERVER to perform this operation. While the server is verifying the RAID array, your data continues to be available albeit the performance may be impacted. The WD Sentinel server RAID system has no downgrade options. Once available capacity has been increased, the Administrator cannot decide to subsequently reduce capacity by removing a drive. - Page 37 MANAGING STORAGE ON THE WD SENTINEL SERVER 3. Click the Server Folders tab and then in the Task bar, click Add a Folder. 4. Enter a name for the folder. 5. Click Browse and select a folder on the USB drive. Note that a shared folder cannot be created at the root of the USB drive.
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Page 38: Replacing A Failed Drive
MANAGING STORAGE ON THE WD SENTINEL SERVER Replacing a Failed Drive It is a simple matter to replace a drive that has failed. Make sure to go to the WD Store to purchase a compatible replacement drive. The drives in the WD Sentinel server are “hot swappable,” meaning you do not have to turn off or unplug the unit from power. -
Page 39: Adding Capacity By Adding A Drive
MANAGING STORAGE ON THE WD SENTINEL SERVER 6. Using some force, snap the handle shut. 7. Close the door on the front of the server, making sure it snaps shut. The LED remains blank until the rebuild is complete. The rebuild percentage displays on the LCD. -
Page 40: Using The Wd Sentinel Server's Features
USING THE WD SENTINEL SERVER’S FEATURES Using the WD Sentinel Server’s Features Using the Launchpad (Internal Users) Accessing Shared Folders Over Your Network Accessing Computers and Shared Folders Remotely Backing up (Windows PC) Recovering/Restoring (Windows PC) Recovering/Restoring (Windows PC) Recovering the WD Sentinel Server This chapter describes the routine tasks that both the Administrator and permitted users perform on the WD Sentinel server. - Page 41 USING THE WD SENTINEL SERVER’S FEATURES 2. Enter your user name and password. 3. Click the right arrow to display the Launchpad, which lists four tasks that authorized users can perform: Backup, Remote Web Access, Shared Folders and Dashboard. Note: The Dashboard option is only useful to a user with Administrative privileges and knowledge of the Administrator password.
- Page 42 USING THE WD SENTINEL SERVER’S FEATURES To access the Launchpad (Mac Computer): 1. Click Finder>Applications>Launchpad or click the Launchpad icon the dock. The Sign in page displays. 2. Users who have been set up on the Dashboard sign in here and click the right arrow.
- Page 43 USING THE WD SENTINEL SERVER’S FEATURES Selecting Launchpad Options (Windows PC or Mac Computer) To select Launchpad options: IF you want to . . . THEN . . . AND ... Back up your computer Click Backup Continue to “Backing up (Windows PC)”...
- Page 44 USING THE WD SENTINEL SERVER’S FEATURES 3. Clear the Automatically run the Launchpad when I log on to Windows check box, and click OK. Note: You can also change the type of alerts that display on the Launchpad and select whether to allow Microsoft to send you information about it. To uninstall Launchpad (Connector Software) on a Windows PC: Uninstalling Launchpad means uninstalling Connector software.
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Page 45: Accessing Shared Folders Over Your Network
USING THE WD SENTINEL SERVER’S FEATURES 3. Click Users>your user name for this computer>Library>Application Support>Microsoft. Drag and drop Launchpad into the Trash icon. 4. Return to Macintosh HD and click Applications. Drag and drop Launchpad into the Trash icon. 5. Return to Macintosh HD and click Library>Applications. Drag and drop Launchpad into the Trash icon. - Page 46 USING THE WD SENTINEL SERVER’S FEATURES 1. On the Launchpad, click Remote Web Access or on a web browser, enter the domain address for your WD Sentinel server. This is the domain address the Administrator configured while setting up Remote Web Access on your WD Sentinel server.
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Page 47: Backing Up (Windows Pc)
USING THE WD SENTINEL SERVER’S FEATURES Shared Folders Access shared folders on the WD Sentinel server. The folders may include Documents, Pictures, Music, Video, Recorded TV, and any additional shared folders the Administrator may create using the Dashboard A user with "Read & Write" access to a particular shared folder is able to modify the contents of the existing files, upload new files, or delete files from the folder. - Page 48 USING THE WD SENTINEL SERVER’S FEATURES 2. Click Additional computer backup tasks in the task panel. 3. Select the Start time and End time for daily backups and click OK. Initiating Backups By default, backups are performed at night for up to 25 client computers in a sequential order.
- Page 49 USING THE WD SENTINEL SERVER’S FEATURES 1. On the Launchpad, click Backup. The Backup Properties page displays: 2. Click Start backup. 3. Enter a name for the backup and click OK: The Backup Properties page displays again and tracks the progress of the backup.
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Page 50: Recovering/Restoring (Windows Pc)
USING THE WD SENTINEL SERVER’S FEATURES Dashboard 1. Click the Computers and Backups icon on the navigation bar to display a list of computers and servers on your network: 2. Select the computer you want to back up. 3. Click Start a Backup for the Computer in the Task pane. For further instructions, see Microsoft Online Help. - Page 51 USING THE WD SENTINEL SERVER’S FEATURES To restore a Windows PC that has been backed up: 1. Click Computers and Backups on the navigation bar. 2. Select the computer that was backed up. 3. Insert a USB flash device into one of the WD Sentinel server’s USB ports. 4.
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Page 52: Recovering The Wd Sentinel Server
USING THE WD SENTINEL SERVER’S FEATURES To recover individual files and folders: 1. Click the Computers and Backups icon and select the computer from whose backup you wish to recover files. 2. In the Task panel, click Restore Files or Folders for the Computer. The server displays a list of your backups. - Page 53 USING THE WD SENTINEL SERVER’S FEATURES Run the DVD 1. Run the DVD on the Windows Vista/Windows 7 by clicking Server Recovery on the window that displays: or on a Windows XP, by clicking Setup.exe under My Computer. 2. After the application runs, a Server Recovery Utility window appears with three options: Unlock my drives Recreate my storage...
- Page 54 USING THE WD SENTINEL SERVER’S FEATURES 2. Click Next and enter the password previously set to lock the drives. Keep in mind that this password is not the WD Sentinel server’s Administrator password. It is the locked drives password (see “Lock/Unlock” on page 25). If the Administrator password was used to lock the drives, enter it here.
- Page 55 USING THE WD SENTINEL SERVER’S FEATURES 3. Insert the USB flash drive into the Windows PC USB port. The USB flash drive should appear in the Select USB flash drive drop-down list. 4. If the USB flash drive is not on the list, click Refresh and search for it. 5.
- Page 56 USING THE WD SENTINEL SERVER’S FEATURES Recreating the storage With this option, you can restore the WD Sentinel server’s operating system without deleting any data files. 1. On the Server Recovery Utilities page, click Recreate my storage. 2. Click Next. The Recreate Storage page displays: 3.
- Page 57 USING THE WD SENTINEL SERVER’S FEATURES 4. Insert the USB flash drive into the USB port of the Windows PC, and click Next to display the following page for using the USB key: 5. The USB flash drive should appear in the Select USB flash drive drop-down list.
- Page 58 USING THE WD SENTINEL SERVER’S FEATURES 8. Upon completion of the process, the Recreate Storage page displays: 9. Follow the instructions under Next Steps: a. Shut down the WD Sentinel server. b. Insert the USB flash drive into one of the server’s USB ports. c.
- Page 59 USING THE WD SENTINEL SERVER’S FEATURES 1. On the Server Recovery Utilities window, click Perform a recovery: 2. Click Next. The Getting Started page displays: 3. Click the Skip creating the bootable USB flash drive check box (avoids duplicating a procedure later on) and click Next. 4.
- Page 60 USING THE WD SENTINEL SERVER’S FEATURES 7. The recovery application on the DVD prepares the USB drive. This process can take up to 15 minutes to complete. After the USB drive preparation is done, additional instructions appear to guide you through the recovery process: a.
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Page 61: Troubleshooting
TROUBLESHOOTING Troubleshooting First Steps Checklist Specific Problems and Corrective Actions For any issue, first ensure that you are using the latest firmware for the WD Sentinel Server. See “Updating Software” on page 25 for instructions. First Steps Checklist Is the power supply plugged in to the wall outlet and the drive? Are all cables correctly connected and secured? Is the power on? If not, see “LEDs”... - Page 62 TROUBLESHOOTING 3. Click Browse to find the folder that you want to map, or type the path to the server using the format \\ServerName\FolderName. For example, if the share is called Documents, and your server is called MyServer, you would enter \\MyServer\Documents.
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Page 63: Best Practices
BEST PRACTICES Best Practices Setting up the WD Sentinel DX4000 Setting up Client Computers Using the WD Sentinel DX4000 Efficiently Replacing Drives Shutting Down The following practices help you use the WD Sentinel DX4000 and protect your data efficiently and safely. Setting up the WD Sentinel DX4000 Change the default name of WDSentinel to something unique to avoid conflict another WD Sentinel server is added to your network in the future. -
Page 64: Using The Wd Sentinel Dx4000 Efficiently
BEST PRACTICES Using the WD Sentinel DX4000 Efficiently The WD Sentinel server has many jobs to perform. Share data during business hours, and back up the computers during hours of inactivity. Keep the server powered on 24/7 to do its work. Replacing Drives The online removal of a drive forces a rebuild when the drive is replaced. -
Page 65: Shutting Down
BEST PRACTICES Shutting Down Unclean shutdowns are hard on RAIDed systems. The WD Sentinel server recognizes an unclean shut down and upon the reapplication of power, begins a long sequence of examining the RAID for errors and bringing the RAID configuration back into alignment. This sequence can take many hours. To avoid this situation and to assure that the unit always experiences clean shutdowns and the best data integrity, use an Uninterruptible Power Supply (UPS). -
Page 66: Regulatory And Warranty Information
REGULATORY AND WARRANTY INFORMATION Regulatory and Warranty Information Regulatory Compliance Obtaining Service Limited Warranty Regulatory Compliance FCC Class B Information This device has been tested and found to comply with the limits of a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. -
Page 67: Obtaining Service
REGULATORY AND WARRANTY INFORMATION KC Notice (Republic of Korea only) Class B Device 1. Please note that this device has been approved for non-business purposes and may be used in any environment, including residential areas. Environmental Compliance (China) Obtaining Service WD values your business and always attempts to provide you the very best of service. -
Page 68: Limited Warranty
Modification of or tampering with the Software, including but not limited to any Open Source Software, is solely at your own risk. Western Digital is not responsible for any such modification or tampering. Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital. -
Page 69: Glossary
GLOSSARY Glossary CIFS—Common Internet File System. The recommended file sharing protocol for Windows platform allows users to access shares through My Network Places. Mac OS X or later also supports the CIFS protocol. See also Protocol. CLIENT COMPUTER—A computer that accesses services made available by a server computer. - Page 70 GLOSSARY Hub—In a network, a device joining communication lines at a central location, providing a common connection to all devices on the network. Interface—A hardware or software protocol to manage the exchange of data between a device and a computer; the most common ones are EIDE (also known as PATA), SATA, and SCSI.
- Page 71 GLOSSARY RAID—Redundant Array of Independent Disks. A grouping of hard drives in a single system to provide greater performance and data integrity. RAID 0— RAID protocol in which data is striped across multiple hard drives, enabling the accelerated reading and recording of data by combining the work of two or more drives to increase performance.
- Page 72 GLOSSARY WD SENTINEL DX4000 ADMINISTRATOR’S GUIDE...
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Page 73: Index
INDEX Index Customer Support automatic request 24 contacts ii Symbols Dashboard accessing 18 About tab 21 tabs 19 accessing Dashboard 18 tasks 19 accessing Launchpad description of WD Sentinel DX4000 4 Mac computer 38 document conventions 3 Windows PC 36 domain server, joining 29 accessing shared folders drives... - Page 74 INDEX accessing on a PC 36 RoHS 63 backing up 44 icon 36 safe shutdown 29 managing 39 safety compliance 62 options 39 scheduling WD software updates 26 starting a backup 44 server folders 21 uninstalling on a Mac computer 40 server recovery 48 uninstalling on Windows PC 40 server recovery requirements 48...
- Page 75 INDEX updating Microsoft software 27 updating WD Software 25 sharing files and folders 32 storage 32 user accounts 16 user assistance 14 users external 16 internal 16 warning lithium battery 2 unclean shutdown 29 WD Guardian Services 21 WD limitied warranty 64 WD Sentinel DX4000 components 11 using locally and remotely 17...
- Page 76 WD. WD reserves the right to change specifications at any time without notice. Western Digital, WD, and the WD logo are registered trademarks in the U.S. and other countries; and WD Sentinel and WD Guardian are trademarks of Western Digital Technologies, Inc. Other marks may be mentioned herein that belong to other companies.