Client Retries - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - SYSTEM PLANNING-DEPLOYMENT-BEST PRACTICES GUIDE 10.3 30-03-2010 System Planning Manual

Figure 4-13
Closest Server Rules can be configured at three levels: Management Zone, Folder and Device. The
rules are evaluated on the device first. If no matching rule is found, the device's folder is evaluated.
If there is no match on the device or the folder, the Management Zone rules are evaluated. Finally, if
the Management Zone Closest Server Rules are not applicable, the default Closest Server Rules are
used. For the diagram above, the order of evaluation is Rule1, Rule2, Rule3.
For more information, see
Management System Administration

Client Retries

At every client refresh, all Primary Servers and Satellite devices are marked as Unknown. When a
particular module requires a service, the Connection Manager (based on the Closest Server Rules)
makes a call to the first Primary Server or Satellite device hosting this service. If a Primary Server or
Satellite device is down or is not contactable, it is immediately marked as Bad. If it is in a Busy
state, it returns a busy error and the client waits and retries again.
There are three settings that control how many times and for how long a managed device should
wait before marking a Primary Server or Satellite device as Bad and then moving to the next
Primary Server or Satellite device in the closest server rule. These three client settings are available
in ZENworks Control Center, under Configuration > Device Management > ZENworks Agent.
Figure 4-14
Times to Retry Requests to a Busy Server: The maximum number of retries a device
attempts to contact a Busy Primary Server or Satellite device.
Initial retry request wait: The initial wait time between each of the above retries. All
subsequent waits increment by 1 second. This means that the first wait time is 10 seconds, the
second wait time is 11 seconds, then 12 seconds, 13 seconds and so on, up to the amount in the
Number of Retries setting.
58 System Planning, Deployment, and Best Practices Guide
Effective Closest Server Rules
"Infrastructure Management
Client Retry Settings
Settings" in the
Reference.
ZENworks 10 Configuration