Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - SYSTEM PLANNING-DEPLOYMENT-BEST PRACTICES GUIDE 10.3 30-03-2010 System Planning Manual page 114

4. How many total devices do you want to manage? What types of devices (laptops, desktops,
handhelds)? What platforms are they?
5. In terms of your people and locations, please provide some metrics for the following:
How many data centers do you operate? Where are they specifically?
What are the size breakdowns of your remote, typically lower bandwidth locations (for
example, 10-50 users, 50-250 users, 250-1,000 users, etc.)?
What is the bandwidth to your data center and to your remote locations? Best case? Worse
case?
Do you typically have servers at your remote locations? And if so, which platforms?
Where are your departments located? What do you mean by departments? Did you mean
remote locations again?
Do you have employees that roam from site to site on a regular basis?
What percentage of your employee population is considered "mobile employees"?
Do you have employees who work from home?
6. Do you have an ITIL initiative in place or under way? If so, which disciplines are you currently
utilizing or plan to utilize?
7. Does your organization have Service Level Agreements in place with other internal and
external organizations, suppliers, or vendors?
8. What other projects are currently under way at your organization? For example, SAP
implementation, Service Desk implementation, Identity Management, Security Management,
etc.
9. Are there times during each month or quarter where blackouts to implement changes are in
effect?
10. How are often are changes implemented? Do you have a regular schedule? As needed? Are the
changes and change windows tightly controlled?
11. Do you have a Change Control Board? If so, who are the members of this board and where are
they located? How are changes proposed, reviewed, tracked, and ultimately managed?
12. Do you always have a test environment for each critical system? And if so, are these
environments persistent or only available during deployment?
13. Do you have a Security department? If so, who are the leaders of this department and where are
they located?
14. Is security managed centrally? Does this include both physical and logical security? Do you
have an empowered security officer (CSO, Director, etc.)?
15. Do you have any type of endpoint security in place? For example, USB controls, encryption
(full disk or file level), WiFi controls, VPN, or VPN enforcement?
16. Do you have a Service Desk in place? Is it centralized or decentralized? Is this a 24x7
operation? Who manages the Service Desk operations? What service desk are you running
(commercial package or homegrown)?
17. Do you have a configuration/change management database system? If so, is this a commercial
package (and if so what?) or homegrown?
114 System Planning, Deployment, and Best Practices Guide