Sample Technical Requirements Survey Questions - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - SYSTEM PLANNING-DEPLOYMENT-BEST PRACTICES GUIDE 10.3 30-03-2010 System Planning Manual

18. Do you have a Project Management Office in place? Do you typically allocate Project
Managers to your internal projects, or is this something that is normally outsourced?
19. Does the organization have any growth plans or expectations (that can be shared) for the
upcoming two or three years where you would be expanding outside of your existing location
base? What quantity of growth do you expect from a user or device perspective?
D.3 Sample Technical Requirements Survey
Questions
The following sample survey is a good starting point for you to develop a survey that you can give to
the customer as you begin to discuss the ZENworks Configuration Management deployment project.
You should modify the survey according to your specific needs. Each customer environment is
different and requires a different set of questions.
Please answer the following questions to the best of your abilities, based on the information that you
have on hand.
1. Can you provide a diagram of your network infrastructure, including network hardware,
placement, and link speeds?
2. What are the desktop operating systems that you support in your environment?
3. What are the server operating systems that your support in your environment? Do you
anticipate leveraging any of your existing server infrastructure to host ZENworks services?
4. How many people will be supported with the ZENworks solution? Do you have initial thoughts
on how quickly you would like to deploy this? What is your estimated project completion date?
5. Do you currently support mobile users? Will you begin, or continue, to support mobile users
with the new ZENworks implementation?
6. Do you host your own DNS infrastructure? Can you provide details on how your DNS is
currently set up?
7. Can you provide details on how your DHCP infrastructure is set up? Can you provide a list of
subnets by site (IP subnet design diagram)?
8. Are you currently leveraging any form of Network Access Control (NAC)? If so, which
solution is in place?
9. Are you currently leveraging any form of endpoint security management at the desktop and
server levels? If so, which solution is in place?
10. How do roaming users access your corporate infrastructure from remote locations (VPN,
Access Management, etc.)?
11. Which directory services technologies do you have in place (Novell eDirectory
Active Directory, Sun Directory Services, etc.)? Are you able to provide diagrams that show
the physical structures of each of the individual directory services that you are currently
leveraging?
12. Do you have any existing Identity Management software in place? If so, which product are
your currently using?
13. Are you currently utilizing any other systems management products to perform any form of
desktop management? If so, provide details around each of the individual point technologies
that you are currently leveraging. This would include areas such as:
Software provisioning
, Microsoft
TM
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