D Reference Materials; Online Documentation; D.1 Online Documentation; Sample Business Requirements Survey Questions - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - SYSTEM PLANNING-DEPLOYMENT-BEST PRACTICES GUIDE 10.3 30-03-2010 System Planning Manual

Reference Materials
D
This section contains references to useful information that is found online at the Novell
as well as information that you can use to create your own Business Requirements and Technical
Requirements surveys.
The following sections contain more information:
Section D.1, "Online Documentation," on page 113
Section D.2, "Sample Business Requirements Survey Questions," on page 113
Section D.3, "Sample Technical Requirements Survey Questions," on page 115
Section D.4, "Extended Port Chart Including Port Usage," on page 116

D.1 Online Documentation

This section includes a number of links to help customers plan, deploy, and manage their ZENworks
Configuration Management infrastructure. These documents should be reviewed prior to the kickoff
of the implementation or migration project. It is important to be familiar with the product, its
features, and capabilities before you start your assessments and design, and it is especially important
before ZENworks Configuration Management goes live. We suggest that you either reference these
documents in your own briefings, or print and deliver these documents prior to the start of the
project.
ZENworks 10 Configuration Management SP3 (10.3) documentation (http://www.novell.com/
documentation/zcm10/index.html)
ZENworks Asset Inventory Database Structure Diagram (http://www.novell.com/
documentation/zcm10/pdfdoc/schemas/zenworks10_inv_schema_sp3.pdf)
ZENworks Asset Inventory Database Tables (http://www.novell.com/documentation/zcm10/
db_tables/data/bookinfo.html)
D.2 Sample Business Requirements Survey
Questions
The following sample survey is a good starting point for you to develop a survey that you can give to
the customer as you begin to discuss the ZENworks Configuration Management deployment project.
You should modify the survey according to your specific needs. Each customer environment is
different and each survey requires a different set of questions.
Please answer the following questions to the best of your abilities, based on the information that you
have on hand.
1. Is this is a global organization? How many locations do you have? Where are they specifically?
2. How many people work for your organization? Where are they located based on your answer to
the first question? Do you support multiple languages? Do you have a list of departments and
internal organizations that you can provide? What is the percentage breakdown of full-time
employees, part-time employees, and contractors or consultants?
3. How many total users do you want to manage?
D
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Web site,
Reference Materials 113