Troubleshooting - Denon 3800BDCI - DVD Blu-Ray Disc Player Operating Instructions Manual

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Troubleshooting , . '
If the unit does not perform properly when operated as instructed in this Operating Instruction, check the unit, consulting the following checklist.
Problem Solution Page Problem
No power
No sound or picture
Distorted picture
Completely distorted picture or
black/white picture with BD/DVD
No sound or distorted sound
Picture freezes momentarily during
playback
Disc cannot be played back
SD Memory Card cannot be read.
No return to start-up screen when
disc is removed
The unit does not respond to the
remote control
Solution
- Check if the AC cord is properly connected.
- Unplug theAC cord once, and wait for 5-10 seconds and then plug it
in again.
- Check if the connected display device is turned on.
- Check the HDMI connection. (Check the status of the HDMI related
indications.)
- Check the RCA audio/video cable connections.
- Check if the pure direct mode is setto "Video Off" or "All Off'. If it is
the case. set it to "Display Off" or "Normal".
- Check whether the connected display device or other device supports
HDCP. (This unit will not output a video signal unless the other device
supports HDCP.)
- Check whether the output format of this unit (HDMI FORMAn
matches the supported input format of other connected device.
- Check ifthe "HDMI Deep Color" is setto "Auto". If it is the case. set it to
"Off".
- Check if the "I/P Direct" is set to "On". If it is the case. set it to "Off".
- Sometimes a small amount of picture distortion may appear.
This is not a malfunction.
- Connect this unit directly to the TV. If the RCA audiolvideocables are
connected to a VCR. pictures may
be
distorted due to the copy
protection system.
- Make sure the disc is compatible with this unit.
- Adjustthe volume.
- Check that the speakers are connected correctly.
- Check the HDMI connections.
- Check the "Audio" settings.
- Check the disc for fingerprints/scratches and clean with a soft cloth
wiping from center to edge.
- Clean the disc.
- Clean the disc.
- Ensure the disc label is facing up.
- Check if the disc is defective by trying another disc.
- Cancel the ratings control or change the control level.
- Insert a correct disc that can be played back on this unit.
- The format of the card does not match to this unit or the card is not
compatible.
- Reset this unit by turning it off, then on again.
- Aim the remote control directly at infrared sensor window on the front
of the unit.
- Reduce the distance to infrared sensor window.
- Replace the batteries in the remote control.
- Re-insert the batteries with their polarities (+/- signs) as indicated.
- Make the signal code of the remote control match to the signal code
of the unit.
10
10.13
23
12
10,30,31
31
31
10
4
10,12,13
10
32,33
4
4
4
14
36
4
6
6
6
6
38
Buttons do not work or the unit
stops responding
The unit does not respond to some
operating commands during
playback
The unit cannot read BD/DVD/CD
Angle does not switch
Playback does not start when the
title is selected
The password for rating level has
been forgotten
- To completely reset the unit, unplug the AC cord from the AC outlet
for 5-10 seconds.
- Operations may not be permitted by the disc.
Refer to the instructions of the disc.
- Condensation? (Let sit 1 or 2 hours)
- You are attempting to playa disc other than one with one of the
marks on page 4.
- Wipe the dirt off the disc or replace the disc.
- The angle cannot be switched for BD/DVD which do not contain
multiple angles. In some cases multiple angles are only recorded for
specific scenes.
- Check the "Ratings" setting.
- Enter the default password "4737", then your forgotten password will
be
cleared.
14
3
4
4
19
36
36
ENGLISH