Page 1 Dell DX6000G Systems Hardware Owner’s Manual...
Page 2 © 2010 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. ® Trademarks used in this text: Dell™ and the DELL logo are trademarks of Dell Inc. Microsoft ® ® Windows...
Page 3: Table Of Contents
Contents About Your System ....Accessing System Features During Startup ..Front-Panel Features and Indicators .
Page 4 Using the System Setup Program and UEFI Boot Manager ... . . Choosing the System Boot Mode ... . Entering the System Setup Program .
Page 5 System Board Shroud ....Integrated Dell Remote Access Controller 6 Express Card (Optional) ....
Page 6 Troubleshooting a NIC ....Troubleshooting a Wet System ... . . Troubleshooting a Damaged System .
Page 7 ..... . Contacting Dell .....
Page 8 Contents...
Page 9: About Your System
About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description <F2> Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 55. <F10> Enters System Services, which opens the Unified Server Configurator.
Page 10: Front-Panel Features And Indicators
Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators Item Indicator, Button, or Icon Description Connector Power-on indicator, The power-on indicator lights when the power button system power is on. The power button controls the DC power supply output to the system. When the optional system bezel is installed, the power button is not accessible.
Page 11 Item Indicator, Button, or Icon Description Connector NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.
Page 12: Lcd Panel Features
Item Indicator, Button, or Icon Description Connector USB connectors (2) Connect USB devices to the system. The ports are USB 2.0-compliant. Hard drives (4) Up to four 3.5-inch hot-swappable hard drives. System identification A slide-out panel for system information panel including the Express Service tag, embedded NIC MAC address, and iDRAC6 Enterprise card MAC address.
Page 13 Figure 1-2. LCD Panel Features Item Buttons Description Left Moves the cursor back in one-step increments. Select Selects the menu item highlighted by the cursor. Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed. •...
Page 14: Home Screen
Home Screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby mode, the LCD backlight will turn off after five minutes of inactivity if there are no error messages.
Page 15: View Menu
View Menu Option Description BMC IP or DRAC IP Displays the IPv4 or IPv6 addresses for the optional iDRAC6. Addresses include DNS (Primary and Secondary), NOTE: If an iDRAC6 Express Gateway, IP , and Subnet (IPv6 does not have Subnet). card is installed on the NOTE: system, the BMC IP option is...
Page 16: Hard Drive Status Indicators
Hard Drive Status Indicators Figure 1-3. Hard Drive Indicators drive-activity indicator (green) 2 drive-status indicator (green and amber) Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identifying drive/preparing for removal Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after...
Page 17: Back-Panel Features And Indicators
Drive-Status Indicator Pattern (RAID Only) Condition Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green 3 seconds, amber 3 seconds, Rebuild aborted and off 6 seconds. Back-Panel Features and Indicators Figure 1-4 shows the controls, indicators, and connectors located on the system's back panel.
Page 18 Item Indicator, Button, or Icon Description Connector PCIe slot 1 PCI Express (generation 2) x16-wide expansion slot (full-height, half-length). Active ID CMA Connector for attaching a system connector indicator extension cable that is used on a cable management arm. System status Lights blue during normal indicator light system operation.
Page 19: Guidelines For Connecting Optional External Devices
Guidelines for Connecting Optional External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). •...
Page 20: Power Indicator Codes
Power Indicator Codes An LED indicator on the power button indicates when power is supplied to the system and the system is operational. The power supplies have an indicator that shows whether power is present or whether a power fault has occurred. •...
Page 21: Lcd Status Messages
LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text.
Page 22 (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions Ambient temperature has See "Troubleshooting E1114 Ambient Temp a reached a point outside System Cooling exceeds of the allowed range. Problems" on page 147. allowed range. Memory has exceeded Remove AC power to the E1116 Memory...
Page 23 (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions Specified processor VTT Reseat the processor(s). E122A CPU # VTT voltage regulator has See "Troubleshooting the Regulator failed. Processors" on page 156. failure. Reseat CPU. If the problem persists, see "Getting Help"...
Page 24: Cpu Heatsink
(continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions Specified processor has an Remove AC power to the E1410 Internal Error internal error. The error system for 10 seconds and detected. may or may not have been restart the system. Check "FRU X".
Page 25: Power Supply
(continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions The system BIOS has Remove AC power to the E1420 CPU Bus parity reported a processor bus system for 10 seconds and error. Power parity error. restart the system. cycle AC.
Page 26 (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions Specified power supply's Check the AC power E1620 Power Supply # AC input is outside of the source for the specified (### W) AC allowable range. power supply. If the power error.
Page 27 (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions The system BIOS has Remove and reseat the E1711 PCI parity reported a PCI parity PCIe expansion cards. error on Bus error on a component If the problem persists, ## Device ## that resides in PCI see "Troubleshooting...
Page 28 (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions The specified hard drive See "Troubleshooting a E1810 Hard drive ## has experienced a fault. Hard Drive" on page 152. fault. Review & clear SEL. The specified hard Information only. E1812 Hard drive ## drive has been removed...
Page 29 (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions Memory detected, but is See "Troubleshooting E2011 Memory not configurable. System Memory" on configuration Error detected during page 148. failure. memory configuration. Check DIMMs. Memory configured, but is See "Troubleshooting E2012 Memory unusable.
Page 30 (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions Programmable interval Remove AC power to the E2018 Programmable timer error. system for 10 seconds and Timer error. restart the system. Power cycle If the problem persists, see "Getting Help" on page 169.
Page 31 (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions BIOS shutdown test Remove AC power to the E201D Shutdown test failure. system for 10 seconds and failure. Power restart the system. cycle AC. If the problem persists, see "Getting Help" on page 169.
Page 32 (continued) Table 1-1. LCD Status Messages Code Text Causes Corrective Actions The memory module in See "Troubleshooting E2110 Multibit Error slot “##” has had a System Memory" on on DIMM ##. multi-bit error (MBE). page 148. Reseat DIMM. The system BIOS has Remove AC power to the E2111 SBE log...
Page 33: System Configuration
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals. About Your System...
Page 34 Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected. For example, if the code E1418 CPU_1_Presence appears, you know that a microprocessor is not installed in socket 1. In contrast, you might be able to determine the problem if multiple related errors occur.
Page 35: System Messages
System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.
Page 36: Power Down
(continued) Table 1-2. System Messages Message Causes Corrective Actions The optional iDRAC6 is not Wait for the system to Alert! iDRAC6 not responding to BIOS reboot. responding. communication either Rebooting. because it is not functioning properly or has not completed initialization. The system will reboot.
Page 37 (continued) Table 1-2. System Messages Message Causes Corrective Actions The system configuration If any system components Alert! Power of processor(s), were just upgraded, required exceeds memory modules, return the system to the PSU wattage. and expansion cards may previous configuration. Check PSU and not be supported by the If the system boots without...
Page 38: Normal Operation
(continued) Table 1-2. System Messages Message Causes Corrective Actions System is in manufacturing Reboot to take the system BIOS mode. out of manufacturing mode. MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation.
Page 39: System Halted
(continued) Table 1-2. System Messages Message Causes Corrective Actions Mismatched processors have Ensure that all processors CPUs with been installed in the system. have the same cache size, different cache number of cores and logical sizes detected. processors, and power rating. CPUs with Ensure that the processors different core...
Page 40 (continued) Table 1-2. System Messages Message Causes Corrective Actions Invalid memory Ensure that the memory DIMM configuration on a modules are installed in a configuration on dual-processor system. valid configuration. each CPU should The memory module See "General Memory match. configuration for each Module Installation processor must be identical.
Page 41 (continued) Table 1-2. System Messages Message Causes Corrective Actions Overcurrent detected at the See "Getting Help" on Keyboard fuse has keyboard connector. page 169. failed The USB ports are disabled Power down and restart the Local keyboard in the system BIOS. system from the power may not work button, and then enter the...
Page 42 (continued) Table 1-2. System Messages Message Causes Corrective Actions The memory frequency may If not an intentional setting, Memory set to be intentionally set lower for check any other system minimum power conservation. messages for possible causes. frequency. The current memory Ensure that your memory configuration may support configuration supports the...
Page 43 (continued) Table 1-2. System Messages Message Causes Corrective Actions Faulty or missing optical Use a bootable USB key, No boot device drive subsystem, hard drive, optical drive, or hard drive. available or hard drive subsystem, or If the problem persists, no bootable USB key see "Troubleshooting an installed.
Page 44 (continued) Table 1-2. System Messages Message Causes Corrective Actions Error encountered in Install the NVRAM_CLR Plug & Play initializing PCIe device; jumper in the clear position Configuration faulty system board. (pins 1 and 3) and reboot the Error system. See Figure 6-1 for jumper location.
Page 45 (continued) Table 1-2. System Messages Message Causes Corrective Actions Faulty hard drive, USB Replace the USB medium or Sector not found device, or USB medium. device. Ensure that the USB Seek error or SAS backplane cables are Seek operation properly connected. See failed "Troubleshooting a USB Device"...
Page 46 (continued) Table 1-2. System Messages Message Causes Corrective Actions Invalid memory Ensure that the memory The following configuration. The specified modules are installed in a DIMMs should memory modules do not valid configuration. match match in size, number of See "General Memory geometry: ranks, or number of Module Installation...
Page 47 (continued) Table 1-2. System Messages Message Causes Corrective Actions Faulty system board. See "Getting Help" on Timer chip page 169. counter 2 failed A Trusted Platform Module Information only. (TPM) configuration configuration command has been entered. operation The system will reboot and honored.
Page 48 Enterprise card flash memory more information. or BMC SPI flash may be corrupted. Restore the flash memory using the latest version on support.dell.com. See the Integrated Dell™ Remote Access Controller 6 (iDRAC6) User Guide for instructions on performing a field replacement of the flash memory.
Page 49: System Event Log
(continued) Table 1-2. System Messages Message Causes Corrective Actions Invalid memory Ensure that the memory Unsupported configuration. modules are installed in a memory Memory modules are valid configuration. configuration. mismatched in the See "General Memory DIMM mismatch specified slots. Module Installation across slots Guidelines"...
Page 50 (continued) Table 1-2. System Messages Message Causes Corrective Actions Micro code update failed. Update the BIOS firmware. Warning! No micro See "Getting Help" on code update page 169. loaded for processor n The system configuration of If any system components Warning! Power processor(s), memory were just upgraded, return...
Page 51 USB Key" on page 150, "Troubleshooting an Optical Drive" on page 151, and "Troubleshooting a Hard Drive" on page 152. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals. About Your System...
Page 52: Warning Messages
Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).
Page 53: Other Information You May Need
NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents. About Your System...
Page 54 About Your System...
Page 55: Using The System Setup Program
Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options. From the System Setup program, you can: • Change the NVRAM settings after you add or remove hardware •...
Page 56: Entering The System Setup Program
Entering the System Setup Program 1 Turn on or restart your system. 2 Press <F2> after you see the following message: <F2> = System Setup NOTE: The system will not respond until the USB keyboard is active. If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again.
Page 57: System Setup Options
System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time...
Page 58 Option Description Processor Settings Displays information related to microprocessors (speed, cache size, and so on). See "Processor Settings Screen" on page 59. SATA Settings See "SATA Settings Screen" on page 60. Boot Settings See "Boot Settings Screen" on page 61. Integrated Devices See "Integrated Devices Screen"...
Page 59: Memory Settings Screen
Memory Settings Screen Option Description System Memory Size Displays the amount of system memory. System Memory Type Displays the type of system memory. System Memory Speed Displays the system memory speed. Video Memory Displays the amount of video memory. System Memory Testing Specifies whether system memory tests are run at system (Enabled default) boot.
Page 60: Sata Settings Screen
Option Description Logical Processor On processors that support Simultaneous Multi- (Enabled default) Threading (SMT) technology, each processor core supports up to two logical processors. If this field is set to Enabled, the BIOS reports both logical processors. If set to Disabled, only one logical processor is monitored by the BIOS.
Page 61: Boot Settings Screen
Option Description Auto enables BIOS support for the device attached to Port D SATA port D. Off disables BIOS support for the device. (Off default) Auto enables BIOS support for the device attached to Port E SATA port E. Off disables BIOS support for the device. Boot Settings Screen Option Description...
Page 62: Integrated Devices Screen
Integrated Devices Screen Option Description Integrated SAS/RAID Enables or disables the integrated storage controller. Controller (Enabled default) User Accessible USB Enables or disables the user-accessible USB ports. Options are All Ports On, Only Back Ports On, and All Ports Off. Ports (All Ports On default) Internal USB Port...
Page 63: Serial Communication Screen
PCI IRQ Assignments Screen Option Description <PCIe device> Use the <+> and <-> keys to manually select an IRQ for a given device, or select Default to allow the BIOS to select an IRQ value at system startup. Serial Communication Screen Option Description Serial Communication...
Page 64: Power Management Screen
Embedded Server Management Screen (Optional) Option Description Front Panel LCD Options are User Defined String, Model Number, or None. Options If the LCD Home display is set to anything other than User Defined String, Model Number, or None, this option in BIOS will display Advanced.
Page 65: System Security Screen
Option Description Options are Maximum Performance or Minimum Power. Fan Power and Performance Management Options are Maximum Performance, a specified frequency, or Memory Power and Performance Minimum Power. Management System Security Screen Option Description System Password Displays the current status of the password security feature and allows a new system password assignment and verification.
Page 66 Option Description When set to Activate, the TPM is enabled to default TPM Activation (No Change default) settings. When set to Deactivate, the TPM is disabled. The No Change state initiates no action. The operational state of the TPM remains unchanged (all user settings for the TPM are preserved).
Page 67: Entering The Uefi Boot Manager
Exit Screen Press <Esc> to exit the System Setup program; the Exit screen displays: • Save Changes and Exit • Discard Changes and Exit • Return to Setup Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode.
Page 68: Uefi Boot Manager Screen
UEFI Boot Manager Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system will continue with the next item in the boot order until the boot is successful or no more boot options are found.
Page 69: System And Setup Password Features
System Utilities Screen Option Description System Setup Accesses the System Setup program without rebooting. System Services (USC) Restarts the system and accesses the Unified Server Configurator, which enables you to run utilities such as system diagnostics. BIOS Boot Manager Accesses the BIOS-level boot options list without rebooting.
Page 70 When a system password is not assigned and the password jumper on the system board is in the enabled position, System Password is Not Enabled and Password Status is Unlocked. To assign a system password: 1 Verify that Password Status is Unlocked. 2 Highlight the System Password option and press <Enter>.
Page 71 To disable the password security: 1 Turn on or reboot your system by pressing <Ctrl><Alt><Delete>. 2 Type your password and press <Ctrl><Enter>. When Password Status is Locked, you must type the password and press <Enter> when prompted at reboot. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password.
Page 72 Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled. To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system prompts you to enter and verify the password.
Page 73: Embedded System Management
• Configuring hardware and firmware For more information about setting up USC, configuring hardware and firmware, and deploying the operating system, see the Dell Unified Server Configurator User’s Guide at support.dell.com/manuals. Using the System Setup Program and UEFI Boot Manager...
Page 74: Baseboard Management Controller Configuration
Baseboard Management Controller Configuration NOTE: If an iDRAC6 Express card is installed on the system, the BMC utility is replaced by the iDRAC6 utility. The BMC enables configuring, monitoring, and recovery of systems remotely. BMC provides the following features: • Uses the system’s integrated NIC •...
Page 75 • Enable a LAN Platform Event Trap (PET) destination. • Attach or detach the Virtual Media devices. • Change the administrative username and password and manage user privileges. • View System Event Log (SEL) messages or clear messages from the log. For additional information on using iDRAC6, see the documentation for iDRAC6 and systems management applications.
Page 76 Using the System Setup Program and UEFI Boot Manager...
Page 77: Installing System Components
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 78 Figure 3-1. Inside the System power supply shroud system board shroud power supply bays (2) expansion-card riser heat sink/processor (2) memory modules (8) system cooling fans (4) optical drive hard drives (4) control panel board SAS backplane power supply cooling fans (2) Installing System Components...
Page 79: Front Bezel (Optional)
Front Bezel (Optional) Removing the Front Bezel 1 Unlock the keylock at the left end of the bezel. 2 Lift up the release latch next to the key lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system.
Page 80: Opening And Closing The System
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 81 Figure 3-3. Opening and Closing the System Cover latch release lock indent Closing the System 1 Place the cover onto the chassis and offset it slightly towards the back of the system, so that the two hooks on the back edge of the cover fit over the corresponding slots on the back edge of the chassis.
Page 82: Hard Drives
Hard Drives Your system supports up to four 3.5-inch (SAS or SATA) hard drives in a 3.5-inch hot-swappable hard drive carrier. The hard drives are installed at the front of the system (see Figure 3-1). Hard drives are connected to a SAS backplane through hard-drive carriers and can be configured as hot- swappable.
Page 83 Removing a Hard Drive CAUTION: Ensure that your operating system supports hot-swap drive installation. See the documentation supplied with the operating system. 1 If applicable, remove the front bezel. See "Removing the Front Bezel" on page 79. 2 Using the RAID management software, prepare the drive for removal. Wait until the hard-drive indicators on the drive carrier signal that the drive can be removed safely.
Page 84 Installing a Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.
Page 85 Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-6. Figure 3-6. Removing and Installing a Hard Drive Into a Drive Carrier drive carrier screws (4) hard drive...
Page 86: Power Supplies
Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-6. 2 Align the holes on the hard drive with the back set of holes on the hard drive carrier.
Page 87: Installing A Power Supply
Figure 3-7. Removing and Installing a Power Supply power supply locking tab power supply handle Installing a Power Supply 1 Verify that both power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label.
Page 88: Expansion Cards
NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly (see Figure 1-6). Removing the Power Supply Blank If you are installing a second power supply, remove the power supply blank in bay PS2 by pulling outward on the blank.
Page 89: Installing An Expansion Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 90 5 Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector on the expansion-card riser. 6 Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. 7 Close the expansion-card latch.
Page 91: Removing An Expansion Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 92: Integrated Storage Controller Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 93: Installing The Integrated Storage Controller Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 94: Expansion-Card Riser
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 95 4 If installed, remove the integrated storage controller card. See "Removing the Integrated Storage Controller Card" on page 92. 5 To remove the expansion-card riser, grasp the riser guides and lift the expansion-card riser from the chassis. See Figure 3-10. Figure 3-10.
Page 96: Internal Usb Memory Key
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 97 NOTE: To avoid interference with other components, the maximum allowable dimensions of the USB key are 24 mm (.94 in) wide x 79 mm (3.11 in) long x 8.6 mm (.33 in) high. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
Page 98: System Board Shroud
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 99: Installing The System Board Shroud
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 100: Integrated Dell Remote Access Controller 6
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 101 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 102: Integrated Dell Remote Access Controller 6
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 103 6 Align the front edge of the card with the two front plastic retention standoffs next to the iDRAC6 connector on the system board, and lower the card into place. See Figure 3-14. When the front of the card is fully seated, the plastic standoffs snap over the edge of the card.
Page 104 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 105: Vflash Media (Optional)
VFlash Media (Optional) The VFlash media card is a Secure Digital (SD) card that plugs into the optional iDRAC6 Enterprise card at the back corner of the system. Installing a VFlash Media Card 1 Locate the VFlash media slot at the back corner of the system. 2 With the label side facing up, insert the contact-pin end of the SD card into the card slot on the module.
Page 106 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: The procedure for removing each individual fan module is the same.
Page 107: Installing A Cooling Fan
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 108: Optical Drive
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 109 Figure 3-16. Removing and Installing the Optical Drive data cable power cable optical drive release latch metal standoffs (2) notches (2) metal standoff with notches (2) Installing System Components...
Page 110: Installing An Optical Drive
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 111 The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used: • Single-rank and dual-rank RDIMMs of sizes 2 GB, 4 GB and 8 GB are supported for a total of up to 64 GB. •...
Page 112 – For quad-rank memory modules: • One memory module per channel supports up to 1067 MHz. • Two memory modules per channel are limited to 800 MHz, regardless of memory module speed. • If quad-rank memory modules are mixed with single- or dual-rank modules, the quad-rank modules must be installed in the sockets with the white release levers.
Page 113 Table 3-2 and Table 3-3 show sample memory configurations that follow the appropriate memory guidelines stated in this section. The samples show identical memory-module configurations and their the physical and available memory totals. The tables do not show mixed or quad-rank memory-module configurations, nor do they address the memory speed considerations of any configuration.
Page 114 Table 3-2. Sample RDIMM Single- and Dual-Rank Memory Configurations (continued) (Per Processor) Memory Single Processor Dual Processors Memory Sockets Memory Module Physical Available Physical Available Mode Size Memory Memory Memory Memory (GB) (GB) (GB) (GB) Mirroring 2 GB 4 GB 8 GB When available.
Page 115: Installing Memory Modules
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 116 Figure 3-17. Removing and Installing a Memory Module memory module memory module socket ejectors (2) alignment key 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
Page 117: Removing Memory Modules
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 118: Processors
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 119 6 Wait 30 seconds for the heat sink to loosen from the processor. 7 Loosen the other heat-sink retention screws. 8 Gently lift the heat sink off of the processor and set the heat sink aside upside down (thermal grease side facing up). Figure 3-18.
Page 120 10 Use the tab on the processor shield to rotate shield upward and out of the way. See Figure 3-19. Figure 3-19. Removing a Processor socket-release lever processor processor shield ZIF socket CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor.
Page 121: Installing A Processor
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 122 Figure 3-20. Keeping the Processor Parallel to the Socket Figure 3-21. Aligning the Processor With the Socket Keys socket-release lever processor processor shield notches in processor (2) socket keys (2) ZIF socket pin 1 indicators (2) Installing System Components...
Page 123 8 Verify that the processor is properly aligned and seated. 9 Close the processor shield. See Figure 3-22. 10 Rotate the socket-release lever down until it snaps into place. See Figure 3-22. Figure 3-22. Installing a Processor socket-release lever processor processor shield NOTE: Your kit may contain a replacement heat sink if you are installing a...
Page 124: System Battery
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 125 Figure 3-23. Replacing the System Battery positive side of battery connector system battery negative side of battery connector 4 Locate the battery socket. See "Jumpers and Connectors" on page 163. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.
Page 126: Control Panel Assembly
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 127 3 Open the system. See "Opening the System" on page 80. 4 Disconnect the control panel cable at back of the control panel board. See Figure 3-24. CAUTION: Do not pull on the cable to unseat the connector. Doing so can damage the cable.
Page 128 Figure 3-24. Removing and Installing the Control Panel Assembly display module cable control panel board control panel data cable slot mounting screws (2) power cable standoff front panel screws (2) LCD display module Installing System Components...
Page 129 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 130: Sas Backplane
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 131: Installing The Sas Backplane
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 132: Power Distribution Board
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 133 5 Slide the power distribution board away from the standoffs, and then lift the board out. See Figure 3-26. Figure 3-26. Removing and Installing the Power Distribution Board screws (2) power supply connectors (2) power-distribution board standoffs (2) fan module cable connectors (2) Installing System Components...
Page 134: Replacing The Power Distribution Board
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 135: System Board
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 136 11 Grasp the system board assembly by the edges of the system board and lift the assembly away from the chassis. See Figure 3-27. Figure 3-27. Removing and Installing the System Board screws (9) system board assembly Installing System Components...
Page 137 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 138 • SAS backplane power cable connector • System board power cable connectors 11 Replace the expansion-card risers. See "Removing the Front Bezel" on page 79. 12 Install all expansion cards. See "Installing an Expansion Card" on page 89. 13 Reinstall the integrated storage controller card. See "Installing the Integrated Storage Controller Card"...
Page 139: Troubleshooting Your System
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 140: Troubleshooting The Video Subsystem
Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 159. If the tests run successfully, the problem is not related to video hardware.
Page 141: Troubleshooting A Serial I/O Device
4 Reconnect and power on each USB device one at a time. 5 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help"...
Page 142: Troubleshooting A Wet System
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 143: Troubleshooting A Damaged System
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 144: Troubleshooting The System Battery
2 Ensure that the following components are properly installed: • Expansion cards • Power supplies • Fans • Processors and heat sinks • Memory modules • Hard-drive carriers • Cooling shroud 3 Ensure that all cables are properly connected. 4 Close the system. See "Closing the System" on page 81. 5 Run the system board tests in the system diagnostics.
Page 145: Troubleshooting Power Supplies
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 146: Troubleshooting A Fan
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 147 2 Turn off the system and attached peripherals, and unplug the system from the power source. Press the power button with the system unplugged, and then reconnect the system to power. 3 Turn on the system and attached peripherals and note the messages on the screen.
Page 148: Troubleshooting An Internal Usb Key
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 149: Troubleshooting An Optical Drive
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 150: Troubleshooting A Hard Drive
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 151: Troubleshooting A Sas Or Sas Raid Controller
2 If installed, remove the front bezel. See "Removing the Front Bezel" on page 79. 3 If your system has a SAS RAID controller and your hard drives are configured in a RAID array, perform the following steps. Restart the system and press <Ctrl><R> to enter the host adapter configuration utility program.
Page 152 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 153: Troubleshooting Expansion Cards
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 154: Troubleshooting The Processors
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 155 9 Open the system. See "Opening the System" on page 80. 10 Remove all processors except for processor 1. See "Removing a Processor" on page 118. 11 Close the system. See "Closing the System" on page 81. 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
Page 156 Troubleshooting Your System...
Page 157: Running The System Diagnostics
The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support.dell.com and on the CDs that came with your system. For Dell Online Diagnostics User's information about using diagnostics, see the...
Page 158: When To Use The Embedded System Diagnostics
• View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.
Page 159: Using The Custom Test Options
Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested.
Page 160 • Configuration—Displays basic configuration information about the currently selected device. • Parameters—Displays parameters that you can set for the test. Running the System Diagnostics...
Page 161: Jumpers And Connectors
Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board.
Page 162: System Board Connectors
System Board Connectors See Figure 6-1 and Table 6-2 for the location and description of the system board connectors. Figure 6-1. System Board Connectors Jumpers and Connectors...
Page 163 Table 6-2. System Board Connectors Item Connector Description CPU2 Processor 2 iDRAC6 Enterprise iDRAC 6 Enterprise card connector Memory module slot B4 Memory module slot B1 (white release lever) Memory module slot B2 (white release lever) Memory module slot B3 (white release lever) CPU1 Processor 1 FAN1...
Page 164: Disabling A Forgotten Password
NVRAM clear jumper NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals. Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and UEFI Boot Manager"...
Page 165 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug in the "disabled" position. However, before you assign a new system and/or setup password, you must return the jumper plug to the enabled position.
Page 166 Jumpers and Connectors...
Page 167: Getting Help
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
Page 168 Getting Help...
Page 169: Index
Index See optical drive. connectors Advanced ECC memory system board, 164 mode, 112 USB, 10 video, 10 contacting Dell, 169 back-panel features, 17 control panel assembly features, 10 batteries installing, 130 troubleshooting, 146 LCD panel features, 12 battery removing, 127...
Page 170 Dell Online Diagnostics using, 159 front-panel features, 10 diagnostics advanced testing options, 161 testing options, 160 using embedded system guidelines diagnostics, 159 connecting external devices, 19 using Online Diagnostics, 159 expansion card installation, 88 when to use, 160 memory installation, 111 DIMMs See memory modules (DIMMs).
Page 171 cooling shroud, 99 memory mode expansion card, 89 Advanced ECC, 112 hard drive (hot-pluggable), 84 memory mirroring, 112 hard drive blank, 82 Optimizer, 112 iDRAC card, 100, 102 memory modules (DIMMs) memory modules, 115 configuring, 111 optical drive, 107 installing, 115 power supply blank, 88 RDIMM configurations, 113 processor, 121...
Page 172 memory modules, 117 power supply, 86 password power supply blank, 88 setup, 72 processor, 118 system, 69 SAS backplane board, 130 passwords SAS controller, 92 disabling, 166 system board, 135 phone numbers, 169 replacing cooling fan, 107 POST power supply, 87 accessing system features, 9 system battery, 125 power indicators, 10, 20...
Page 173 63 slots system security options, 65 See expansion slots. system setup screens startup main, 57 accessing system features, 9 support contacting Dell, 169 system tape drive closing, 81 troubleshooting, 151 opening, 80 telephone numbers, 169 system board TPM security, 65...
Page 174 UEFI Boot Manager entering, 67 main screen, 68 System Utilities screen, 69 UEFI Boot Settings screen, 68 Unified Server Configurator, 73 upgrades processor, 118 front-panel connectors, 10 USB device back-panel connectors, 17 USB key troubleshooting, 150 USC, 73 video back-panel connector, 17 front-panel connectors, 10 troubleshooting, 142 warning messages, 52...

Dell DX6000G Hardware Owner's Manual

2 Using the System Setup Program

3 Installing System Components

4 Troubleshooting Your System

5 Running the System Diagnostics

6 Jumpers and Connectors

7 Getting Help

Index

Quick Links

Troubleshooting

Related Manuals for Dell DX6000G

Summary of Contents for Dell DX6000G

Table of Contents