HP Mv2120 - Media Vault Network Drive User Manual page 199

directly to you to fulfill your HP Hardware Product warranty service. This will
save considerable repair time. After you contact the HP Technical Support
Center and the fault diagnosis identifies that the problem can be fixed using
one of these parts, a replaceable part can be sent directly to you. Once the
part arrives, replace the defective part pursuant to the provided instructions
and documentation. If further assistance is required, call the HP Technical
Support Center, and a technician will assist you over the phone. In cases
where the replacement part must be returned to HP, you must ship the
defective part back to HP within a defined period of time, normally thirty (30)
days. The defective part must be returned with the associated documentation
in the provided shipping material. Failure to return the defective product may
result in HP billing you for the replacement.
With a customer self repair, HP will pay all shipping and part return costs
and determine the courier/carrier to be used. If customer self repair applies
to you, please refer to your specific HP Hardware Product announcement. You
can also obtain information on this warranty service on the HP Web site at:
http://www.hp.com/support
Pickup and Return Warranty Service
Your HP Limited Warranty may include a pickup and return warranty service.
Under the terms of pickup and return service, HP will pick up the defective unit
from your location, repair it, and return it back to your location. HP will incur
all repair, logistics, and insurance costs in this process.
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to deliver your HP
Hardware Product to an authorized service location for warranty repair. You
must prepay any shipping charges, taxes, or duties associated with
transportation of the product to and from the service location. In addition, you
are responsible for insuring any product shipped or returned to an authorized
service location and assume risk of loss during shipping.
Service Upgrades
HP has a range of additional support and service coverage for your product
that can be purchased locally. However, some support and related products
may not be available in all countries/regions. For information on availability
of service upgrades and the cost for these service upgrades, refer to the HP
Web site at:
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