Hp Customer Care Online; Before You Contact Hp - HP EX495 - 1.5TB Mediasmart Home Server Warranty And Support Manual

PROVIDED "AS IS". EXCEPT AS SPECIFICALLY
PROVIDED IN THIS LIMITED WARRANTY, IN
NO EVENT WILL HP BE LIABLE FOR ANY
DAMAGES CAUSED BY OR ARISING FROM
ANY THIRD PARTY DIGITAL CONTENT
PREINSTALLED ON YOUR HP HARDWARE
PRODUCT.

HP Customer Care Online

Visit the HP Customer Care Support Web site at
http://www.hp.com/support for up-to-
date information 24 hours a day, seven days a
week. You'll find troubleshooting documents,
maintenance and efficiency tips, and ideas for
using your product.
Where is my User's Guide?
The User's Guide is included on the Software
Installation Disc. You must install the software to
access the User's Guide. The guide also contains
a troubleshooting section to help you solve
common problems.
1. At the computer, click Start, All Programs,
and then select HP MediaSmart Server.
2. Click User's Guide.
Your Local Reseller
If you need help with your HP MediaSmart
Server, contact your local reseller for the latest
information regarding HP products and services
and support under HP's comprehensive menu of
reseller services. You can also obtain support
from HP directly. The list of telephone numbers
begins on the next page.

Before You Contact HP

Check the troubleshooting section in the HP
MediaSmart Server User's Guide.
If you received an error message, write it down
before you call.
Make sure that you are at your computer and
have your Server installed when you call.
Gather the information listed in the following
table:
Gathering Information
HP MediaSmart
Server model number
Serial number
Purchase date
Computer brand and
model
Computer operating
system and version
Amount of memory
installed in computer
Router brand and
model
Digital media adapter
brand and model if
applicable
Obtaining Warranty Repair
Service
To obtain hardware warranty service, call
Customer Care or a participating authorized HP
Personal Computer Repair Center at one of the
numbers listed later in this document.
Customer Care Phone
Numbers
Use the HP Customer Care number during and
after your product's warranty period. Support is
provided free of charge during the warranty
period. A per-incident charge applies after the
warranty period.
Note: Long distance charges may apply.
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