When You Cannot Send Scanned Files; When Stored Files Cannot Be Accessed; When You Cannot Browse The Network To Send A Scan File; When The Twain Driver Cannot Be Started - Ricoh Aficio MP 3500P Operating Instructions Manual

Troubleshooting When Using the Scanner Function

When You Cannot Send Scanned Files

This section describes likely causes of and solutions for problems related to net-
work delivery and sending e-mail.

When Stored Files Cannot Be Accessed

This section describes likely causes of and possible solutions for job access-relat-
ed problems.
Problem
The stored file is locked
and is not accessible.
5

When You Cannot Browse the Network to Send a Scan File

This section describes likely causes of and possible solutions for the network
browsing failing to operate when files are sent.
Problem
The network cannot be
browsed when specifying
the destination folder.
Reference
"Network Settings", General Settings Guide

When the TWAIN Driver Cannot Be Started

This section describes likely causes of and possible solutions for the TWAIN
driver failing to operate.
Problem
The Scanner Properties
dialog box cannot be
displayed.
60
Cause
The file, which is password pro-
tected, is locked because the pass-
word was incorrectly entered ten
times.
Cause
The following machine settings
may not be correct:
• IPv4 address
• Subnet Mask
Cause
Advanced encryption has been
specified in the extended security
setting.
Solution
Contact the administrator.
Solution
Check the settings. See "Network
Settings", General Settings
Guide.
Solution
For details about the extended securi-
ty setting, contact the administrator.