If You Have A Problem; Clearing Blockages; Authorized Service; Replacing Brush Roll - Hoover U5117 Owner's Manual

4. If you have a
problem
If a minor problem occurs, it usually can
be solved quite easily when the cause is
found by using the check list below.
Problem: Cleaner won't run
Possible cause
Possible solution
• Not firmly plugged in
• Plug unit in firmly
• No voltage in wall plug
• Check fuse or breaker
• Blown fuse/tripped breaker
• Replace fuse/reset breaker
Problem: Cleaner won't pick up
Possible cause
Possible solution
• Broken or worn belt
• Replace belt
• Brush roll brushes worn
• Replace brush roll
• Filter bag full
• Change filter bag
• Hose still plugged into cleaner
• Remove hose from hose door
• Incorrect carpet height setting
• Move carpet height control to type of
carpet being cleaned
• Brush roll cavity clogged
• Clear blockage (see "Clearing
blockages" section)
Problem: Cleaning tools won't pick up
Possible cause
Possible solution
• Hose clogged
• Clear blockage (see "Clearing
blockages" section)
• Hose connector inserted incorrectly
• Insert hose connector properly (see
"Cleaning tools" section)
Problem: Cleaner hard to push
Possible cause
Possible solution
• Incorrect carpet height setting
• Move carpet height control to a
higher setting
R1 5-02
U5115-/17-/34-900, U5133-940, U5115-/17-/34-950

Clearing blockages

Remove large items from surfaces
before vacuuming to prevent blockages
and to maintain cleaning effectiveness
of your cleaner.
Refer to the following steps to check for
blockages continuing with each step
until the blockage is found.
A. If a blockage occurs during tool
use:
Turn cleaner OFF and disconnect it
from the electrical outlet.
1. Remove hose from hose door, look
into end of hose and remove any block-
ages.
4-1
2. Open hose door. Look inside and
toward back of opening. Remove any
blockages.
B. If a blockage occurs during floor
cleaning:
Turn cleaner OFF and disconnect it
from electrical outlet.
1. Turn cleaner to expose underside.
Remove bottom plate and brush roll as
shown for Figs. 3-9 and 3-10.
4-2
2. Carefully remove any blockage from
brush roll cavity. Reposition brush roll
and bottom plate as shown in Figs. 3-12
through 3-14.
If a blockage is not found and a
problem persists, contact your Hoover
Factory Service Center or Authorized
Warranty Service Dealer (Depot).
HOOVER and are registered trademarks
Litho USA
Full One Year

Warranty

(Domestic Use)
Your HOOVER ® appliance is warranted
in normal household use, in accordance
with the Owner's Manual against original
defects in material and workmanship for
a period of one full year from date of
purchase. This warranty provides, at no
cost to you, all labor and parts to place
this appliance in correct operating
condition during the warranted period.
This warranty applies when the
appliance is purchased in the United
States including its territories and
possessions, or in Canada or from a
U.S. Military Exchange. Appliances
purchased elsewhere are covered by a
limited one year warranty which covers
the cost of parts only. This warranty
does not apply if the appliance is used
in a commercial or rental application.
Warranty service can only be obtained
by presenting the appliance to one of
the following Authorized Warranty
Service outlets. Proof of purchase will
be required before service is rendered.
1. Hoover Factory Service Centers
2. Hoover Authorized Warranty
Service Dealers (Depots)
For an automated referral of
authorized service outlets in the
U.S.A., phone 1-800-944-9200 OR
visit The Hoover Company on-line at
www.hoover.com
This warranty does not cover pick up,
delivery, or house calls; however, if you
mail your appliance to a Hoover Factory
Service Center for warranty service,
transportation will be paid one way.
While this warranty gives you specific
legal rights, you may also have other
rights which vary from state to state
(or province).
If further assistance is needed, or if
there are questions concerning this
warranty or the availability of warranty
service outlets, write or phone the
Consumer Response Center, The
Hoover Company, 101 East Maple St.,
North Canton, Ohio 44720.
Phone 330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario, L7R 4A8.
Phone 1-800-263-6376.
56511B20