Table Of Contents - Dell PowerEdge 1550 Self-Study Manual

Table of Contents

Introduction to the Self Study Guide .......................................................................................... 1
Description .............................................................................................................................. 1
Goals ....................................................................................................................................... 1
Objectives................................................................................................................................ 1
Prerequisites ............................................................................................................................ 2
PowerEdge 1550 Overview ........................................................................................................ 3
Introduction............................................................................................................................. 3
Product Positioning................................................................................................................. 3
Product Features...................................................................................................................... 4
Features ............................................................................................................................... 4
CPU..................................................................................................................................... 5
BIOS.................................................................................................................................... 5
System Chipset.................................................................................................................... 6
Integrated SCSI................................................................................................................... 6
RAID................................................................................................................................... 6
Integrated Network Interface .............................................................................................. 7
Integrated Video.................................................................................................................. 8
System Board Ports, Slots, and Indicators.......................................................................... 8
Chassis .............................................................................................................................. 11
Dell Open Manage Array Manager .................................................................................. 11
Racking hardware for Dell Four Post Racks .................................................................... 12
Dell Service Strategy ................................................................................................................ 17
Virtual Integration and the DSP Program............................................................................. 17
Dell Tech Support and the Field Service Technician ....................................................... 17
People................................................................................................................................ 18
Processes ........................................................................................................................... 18
Technology ....................................................................................................................... 18
Virtual Integration Benefits Dell .......................................................................................... 18
Virtual Integration Benefits the Customer............................................................................ 19
Virtual Integration Benefits .................................................................................................. 19
DSP Support.............................................................................................................................. 20
Introduction........................................................................................................................... 20
General Dell and DSP Responsibilities ................................................................................ 20
What DELL Provides the DSP ......................................................................................... 20
How the DSP Responds to a Service Request .................................................................. 21