Virtual Integration Benefits The Customer; Virtual Integration Benefits - Dell PowerEdge 1550 Self-Study Manual

Virtual Integration Benefits the Customer

Real-time, over-the-phone fixes – 85% of the service calls that come into
Dell Tech Support are resolved over the phone, getting customers'
systems working as fast as possible. This means that you see only 15% of
the customer issues that are called into Dell Tech Support.
Internet access to solution status – This reflects Dell's commitment to
communicate quickly and directly.

Virtual Integration Benefits

Dell saves money. Customers are happier. You may ask, "What is in this for
me?" There is a lot in it for you. Here are your benefits:
Access to Dell's Technical Support staff
Access to Dell's Web-based Support tools:
Tech Tips.
Ask Dudley™.
Online service call status.
Self-diagnostic tools.
Downloading capabilities.
Time to market is one of Dell's foundations. As a result, your access to
new technologies is faster.
Version 0.3, 4 December, 2000
Dell
DCSE: PowerEdge 1550 Self-Study
Page 19