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Dell POWEREDGE 1950 Hardware Manual

Dell computer hardware user manual.

 
Dell™ PowerEdge™ 1950 Systems
Hardware Owner's Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
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Summary of Contents

  • Page 1

    Dell™ PowerEdge™ 1950 Systems Hardware Owner’s Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 2

    Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, Dell OpenManage, and Dell XPS are trademarks of Dell Inc.; Intel, Pentium, Xeon, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.

  • Page 3: Table Of Contents

    Contents 1 About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Hard-Drive Indicator Codes Back-Panel Features and Indicators Connecting External Devices Power Indicator Codes NIC Indicator Codes LCD Status Messages Solving Problems Described by LCD Status Messages Removing LCD Status Messages System Messages .

  • Page 4: Table Of Contents

    System and Setup Password Features Using the System Password Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller Configuration Entering the BMC Setup Module BMC Setup Module Options 3 Installing System Components Recommended Tools Inside the System ....... Removing and Replacing the Front Bezel Opening and Closing the System Opening the System...

  • Page 5: Table Of Contents

    Expansion Cards ....... Installing an Expansion Card ..... . . Removing an Expansion Card Configuring the Boot Device .

  • Page 6: Table Of Contents

    Expansion-Card Riser Removing an Expansion-Card Riser Installing an Expansion-Card Riser Backplane Board ....... Removing the Backplane Board Installing the Backplane Board Sideplane Board...

  • Page 7: Table Of Contents

    Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting a Fan ......Troubleshooting System Memory Troubleshooting an Optical Drive Troubleshooting a Hard Drive .

  • Page 8: Table Of Contents

    Technical Assistance Online Services AutoTech Service Automated Order-Status Service Technical Support Service Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call .......

  • Page 9: Other Information You May Need

    About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.

  • Page 10: Accessing System Features During Startup

    NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

  • Page 11: Front-panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel. Figure 1-1. Front-Panel Features and Indicators Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors Indicator, Button, or Connector Power-on indicator, power button NMI button System identification button...

  • Page 12: Hard-drive Indicator Codes

    Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued) Indicator, Button, or Connector LCD display USB connectors (2) Video connector Hard drives (optional) Optical drive (optional) NOTE: DVD devices are data only. Hard-Drive Indicator Codes If your hard drives are configured with the optional SAS RAID daughter card, two indicators on each of the hard-drive carriers provide information on the status of the hard drives.

  • Page 13

    Figure 1-2. Hard-Drive Indicators drive-status indicator (green and amber) Table 1-3 lists the drive indicator patterns. Different patterns are displayed as drive events occur in the system. For example, if a hard-drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal"...

  • Page 14: Back-panel Features And Indicators

    Table 1-3. Hard-Drive Indicator Patterns for RAID Condition Identify drive/preparing for removal Drive ready for insertion or removal Drive predicted failure Drive failed Drive rebuilding Drive online Rebuild aborted Back-Panel Features and Indicators Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-3.

  • Page 15: Connecting External Devices, Power Indicator Codes

    Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

  • Page 16: Nic Indicator Codes

    Figure 1-4. Power Supply Indicators power supply status indicator NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-6 lists the NIC indicator codes. Figure 1-5.

  • Page 17: Lcd Status Messages

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 18

    AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage Baseboard Management Controller User’s Guide for information about these utilities.

  • Page 19

    Specified processor is missing or bad, and the system is in an unsupported configuration. Processors are in a configuration unsupported by Dell. The system BIOS has reported a processor protocol error. The system BIOS has reported a processor bus parity error.

  • Page 20

    Table 1-7. LCD Status Messages (continued) Code Text E1624 PS Redundancy E1710 I/O Channel Chk E1711 PCI PERR B## D## PCI PERR Slot # E1712 PCI SERR B## D## PCI SERR Slot # E1714 Unknown Err E171F PCIE Fatal Err B## D## F## PCIE Fatal Err Slot #...

  • Page 21

    Table 1-7. LCD Status Messages (continued) Code Text HDD ## Rbld Abrt The specified hard drive has E1811 E1812 HDD ## Removed E1913 CPU & Firmware Mismatch E1A14 SAS Cable A E1A15 SAS Cable B E1A17 Pwr Cable FB E1A18 PDB Ctrl Cable E2010 No Memory...

  • Page 22

    SIO failure. Keyboard controller failure. System management interrupt (SMI) initialization failure. BIOS shutdown test failure. BIOS POST memory test failure. Dell remote access controller (DRAC) configuration failure. CPU configuration failure. Incorrect memory configuration. Memory population order incorrect. General failure after video.

  • Page 23

    Table 1-7. LCD Status Messages (continued) Code Text E2111 SBE Log Disable Crd # DIMM ## E2112 Mem Spare Crd # DIMM ## E2113 Mem Mirror Crd # DIMM ## & ## Fatal NB Mem CRC One of the connections in the FBD E2118 E2119 Fatal SB Mem CRC One of the connections in the FBD...

  • Page 24: Solving Problems Described By Lcd Status Messages, Removing Lcd Status Messages

    Table 1-7. LCD Status Messages (continued) Code Text I1912 SEL Full ROMB Batt < 24hr Warns predictively that the RAID W1228 NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 147. Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected.

  • Page 25: System Messages

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 26

    Ensure that the Remote Access Controller is properly installed. See "RAC Card" on page 71. Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. See "Getting Help" on page 125.

  • Page 27

    Table 1-8. System Messages (continued) Message General failure Invalid NVRAM configuration, Resource Re-allocated Keyboard Controller failure Manufacturing mode detected MEMBIST failure - The following DIMM/rank has been disabled by BIOS: DIMM x Rank y Memory address line failure at address, read value expecting value Memory double word logic failure at address, read...

  • Page 28

    Table 1-8. System Messages (continued) Message No boot sector on hard drive No timer tick interrupt Northbound merge error - The following DIMM has been disabled by BIOS: DIMM x PCIe Degraded Link Width Error: Embedded Bus#nn/Dev#nn/Funcn Expected Link Width is n Actual Link Width is n PCIe Degraded Link Width Error: Slot n...

  • Page 29

    100. Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. Ensure that only ECC FBD1 memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to...

  • Page 30: Warning Messages, Diagnostics Messages, Alert Messages

    Table 1-8. System Messages (continued) Message Time-of-day not set - please run SETUP program Timer chip counter 2 failed Unsupported CPU combination Unsupported CPU stepping detected Utility partition not available Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

  • Page 31: Entering The System Setup Program, Responding To Error Messages, Using The System Setup Program

    Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: •...

  • Page 32: System Setup Options, Main Screen

    Table 2-1. System Setup Program Navigation Keys Keys Up arrow or <Shift><Tab> Down arrow or <Tab> – Spacebar, <+>, < >, left and right arrows <Esc> <F1> NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the system.

  • Page 33

    Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. For related information, see "System Security Screen Options" on page 37. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable.

  • Page 34

    If you have installed a RAC, additional options, such as virtual floppy and virtual CD-ROM, may be present. NOTE: SCSI adapter. See support.dell.com for the latest support information about booting from external devices. USB Flash Drive Type Determines the emulation type for a USB flash drive. Hard disk allows the USB flash (Auto default) drive to act as a hard drive.

  • Page 35: Cpu Information Screen

    CPU Information Screen Table 2-3 lists the options and descriptions for the information fields that appear on the CPU Information screen. Table 2-3. CPU Information Screen Option Description Bus Speed Displays the bus speed of the processors. Logical Processor Displays when the processors support HyperThreading. Enabled (Enabled default) permits all logical processors to be used by the operating system.

  • Page 36: Integrated Devices Screen

    Integrated Devices Screen Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-4. Integrated Devices Screen Options Option Description Integrated SAS Controller Enables or disables the integrated SAS controller. (Enabled default) Embedded SATA Allows the integrated SATA controller to be set to Off or ATA mode.

  • Page 37: System Security Screen

    System Security Screen Table 2-5 lists the options and descriptions for the information fields that appear on the System Security screen. Table 2-5. System Security Screen Options Option Description System Password Displays the current status of your system's password security feature and allows you to assign and verify a new system password.

  • Page 38: Exit Screen, Exit Screen, System And Setup Password Features, Using The System Password

    Table 2-5. System Security Screen Options (continued) Option Description AC Power Recovery Determines how the system reacts when power is restored to the system. If system is (Last default) set to Last, the system returns to the last power state. On turns on the system after power is restored.

  • Page 39

    When a system password is assigned, the setting shown for the System Password option is Enabled. If the setting shown for the Password Status is Unlocked, you can change the system password. If the Password Status option is Locked, you cannot change the system password. When the system password feature is disabled by a jumper setting, the system password is Disabled, and you cannot change or enter a new system password.

  • Page 40: Using The Setup Password

    When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt. After you type the correct system password and press <Enter>, your system operates as usual. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password.

  • Page 41: Disabling A Forgotten Password, Baseboard Management Controller Configuration

    The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press <Backspace> or the left-arrow key. After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password.

  • Page 42: Entering The Bmc Setup Module, Bmc Setup Module Options

    • Support is independent of the system’s power or operating state • Provides text console redirection for system setup, text-based utilities, and operating system consoles NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1.

  • Page 43

    Installing System Components This section describes how to install the following system components: • Cooling fan modules • Cooling shrouds • Power supplies • SAS controller daughter card or SAS RAID controller daughter card • RAID battery • RAID controller expansion card •...

  • Page 44: Recommended Tools, Inside The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 45: Removing And Replacing The Front Bezel

    control panel cooling fan modules (4) center riser (slot 1) memory modules (8) two 3.5-inch or four 2.5-inch hard drive bays The system board holds the system's control circuitry and other electronic components. Several hardware options, such as the microprocessors and memory, are installed directly on the system board. The left and center risers each have one slot and can accommodate up to two half-length PCI-X cards or two half-length PCIe expansion cards.

  • Page 46: Opening And Closing The System, Opening The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 47: Closing The System

    4 Lift up on the latch on top of the system to guide it back and into an offset position. See Figure 3-3. 5 Grasp the cover on both sides and carefully lift the cover away from the system. Figure 3-3. Removing the Cover latch chassis tabs Closing the System...

  • Page 48: Cooling Fan Modules, Removing A Cooling Fan Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 49: Replacing A Cooling Fan Module

    Figure 3-4. Removing and Installing a Cooling Fan cooling fan modules (4) cooling fan module connector Replacing a Cooling Fan Module NOTE: The procedure for installing each individual fan is the same. 1 Ensure that the fan handle is upright and lower the fan into its retention base until the fan is fully seated. Then lower the fan handle until it snaps into place.

  • Page 50: Removing The Plastic Fan Guide, Replacing The Plastic Fan Guide, Cooling Shrouds

    Removing the Plastic Fan Guide NOTE: The plastic fan guide is mounted to the chassis between the fans. NOTE: You may need to remove the system from the rack. 1 Remove the cooling fan modules. See "Removing a Cooling Fan Module" on page 48. 2 Remove the system from the rack.

  • Page 51

    Figure 3-5. System Board Cooling Shroud system board cooling shroud Removing the System Board Cooling Shroud 1 If applicable, remove the bezel. See "Removing and Replacing the Front Bezel" on page 45. 2 Turn off the system and attached peripherals, and then disconnect the system from the electrical outlet. 3 Open the system.

  • Page 52: Memory Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 53: Power Supplies

    Figure 3-6. Memory Cooling Shroud memory cooling shroud system processors (2) Replacing the Memory Cooling Shroud 1 To install the memory cooling shroud, align the shroud directly over the memory modules and the processors. 2 Using the interior system board cooling shroud as a guide, slowly lower the shroud straight down onto the system, directly over the processors and memory modules.

  • Page 54: Removing A Power Supply

    Removing a Power Supply NOTICE: The system requires one power supply for the system to operate normally. The system is in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source.

  • Page 55: Replacing A Power Supply

    Figure 3-7. Removing and Installing a Power Supply power-supply power supply blank locking tab Replacing a Power Supply 1 If you are adding a second power supply, remove the power supply blank. See "Removing a Power Supply" on page 54. 2 Holding the power-supply handle, slide the new power supply into the chassis until it is fully seated and contacts the system chassis.

  • Page 56: Removing The Power Supply Blank, Installing The Power Supply Blank, Sas Controller Daughter Card

    Removing the Power Supply Blank Press the latch on the left side to release and remove the blank, rotating the blank slightly to clear the bay, and remove from the chassis. NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power supply bay in a non-redundant configuration.

  • Page 57

    Figure 3-8. Installing a SAS Controller Daughter Card SAS controller daughter card and tray assembly release latch SAS RAID connector 0 (to backplane SAS A) 4 Attach any cables from the internal storage daughter card to the backplane, referring to Figure 3-9 and Figure 3-10 for the cabling guidelines for your system’s card and backplane configuration.

  • Page 58

    Figure 3-9. Cable Routing for the SAS Controller Daughter Card SAS connector SAS 0 SAS controller daughter card SAS backplane connector SAS A Installing System Components...

  • Page 59

    Figure 3-10. Cable Routing for the SAS RAID Controller Daughter Card SAS RAID connector SAS 0 SAS RAID controller daughter card SAS backplane connector SAS A Installing System Components...

  • Page 60

    RAID Battery Installing a RAID Battery 1 Locate the RAID battery pocket on the chassis that is adjacent to hard drive bay 0. See Figure 3-11. 2 Insert the battery in the battery pocket. 3 Connect the battery cable to the RAID controller daughter card. See Figure 3-11. Figure 3-11.

  • Page 61: Expansion Cards, Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: Removing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 63: Configuring The Boot Device, Configuring The Boot Drive, System Memory

    Dell. Use only 533-MHz or 667-MHz DDR II fully buffered DIMMS (FBDs). The memory module sockets are divided into two equal branches (0 and 1). Each branch consists of two channels: •...

  • Page 64: General Memory Module Installation Guidelines, Non-optimal Memory Configurations, Memory Sparing Support

    Each channel consists of two memory module sockets: • Channel 0 contains DIMM_1, DIMM_5. • Channel 1 contains DIMM _2, DIMM_6. • Channel 2 contains DIMM_3, DIMM_7. • Channel 3 contains DIMM _4, DIMM _8. The first DIMM socket of each channel has white release tabs. General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following guidelines when configuring your system memory.

  • Page 65: Memory Mirroring Support, Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 66

    Figure 3-13. Installing and Removing a Memory Module memory module 6 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

  • Page 67: Removing Memory Modules, Activating The Integrated Nic Toe, Processors, Removing The Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 68

    2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening and Closing the System" on page 46. 4 Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52. NOTICE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink and be removed from the socket.

  • Page 69

    6 Wait 30 seconds for the heat sink to loosen from the processor. 7 Open the other heat sink retention lever. 8 If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor.

  • Page 70: Installing A Processor

    Installing a Processor 1 Unpack the new processor. 2 Align the processor with the socket keys on the ZIF socket. See Figure 3-15. 3 Install the processor in the socket. NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when you turn the system on.

  • Page 71: Rac Card, Installing A Rac Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 72: Removing The Rac Card And Cables

    7 Align the front edge of the RAC card with the front plastic retention standoffs, and then press down on the front of the card until it is fully seated. See Figure 3-16. When the front of the card is fully seated, the front plastic standoffs snap over the front edge of the card. 8 Connect the two small cables (44-pin cable and 50-pin cable), ensuring that connector labeled "Planar"...

  • Page 73: Optical Drive, Removing The Optical Drive Tray

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 74: Installing The Optical Drive Tray

    Figure 3-17. Removing and Installing the Optical Drive Tray optical -drive tray optical drive Installing the Optical Drive Tray 1 Align the optical drive tray with its opening in the front panel. The optical drive opening is located directly below the SAS daughter card bay. 2 Slide in the drive tray until the tray snaps into place.

  • Page 75: Hard Drives, Before You Begin, Removing A Drive Blank

    Hard Drives This subsection describes how to install and configure SAS or SATA hard drives in the system's internal hard-drive bays. Your system features the option of two 3.5-inch (SAS/SATA) internal hard-drive bays or four 2.5-inch (SAS only) internal hard-drive bays that accommodate up to either two or four hard drives. All drives connect to the system board through one of two optional backplane boards.

  • Page 76: Installing A Drive Blank, Installing A Hot-plug Hard Drive

    For 2.5-inch hard drive configurations, remove the blank as you would the 2.5-inch hard drive carrier: 1 Remove the front bezel, if attached. See "Replacing the System Battery" on page 86. 2 Open the drive blank release handle to release the blank. See Figure 3-18. 3 Slide the drive blank out until it is free of the drive bay.

  • Page 77

    3 Install the hot-plug hard drive. Open the hard-drive carrier handle. See Figure 3-18. Figure 3-18. Installing a Hot-Plug Hard-Drive drive carrier release handle NOTICE: Do not insert a hard-drive carrier and attempt to lock its handle next to a partially installed carrier. Doing so can damage the partially installed carrier's shield spring and make it unusable.

  • Page 78: Replacing A Hard-drive Carrier, Removing A Hard Drive From A Hard-drive Carrier

    Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier 1 If you are removing a SATA hard drive from a SATAu drive carrier, remove the interposer card: Viewing the hard drive carrier from the rear, locate the release lever on the left end of the interposer card.

  • Page 79: Installing A Sata Hard Drive Into A Sata Drive Carrier

    Figure 3-19. Installing a SAS Hard Drive Into a Drive Carrier screws (4) Installing a SATA Hard Drive Into a SATA Drive Carrier NOTE: SATA hard drives that connect directly to the SAS backplane must be installed in SATA drive carriers (labeled "SATA").

  • Page 80: Installing A Sata Hard Drive And Interposer Card Into A Satau Hard-drive Carrier

    Figure 3-20. Installing a SATA Hard Drive Into a SATA Drive Carrier screws (4) Installing a SATA Hard Drive and Interposer Card Into a SATAu Hard-Drive Carrier NOTE: When you install a SATA hard drive into a SATAu drive carrier, you must install an interposer card onto the back of the hard drive.

  • Page 81

    4 Attach the interposer card to the rear of the SATA hard drive: Angle the top of the interposer card into the inside top carrier rail so that the tabs on the interposer card bracket attach to the slots on the inside of the carrier rail. See Figure 3-21. Rotate the bottom end of the card toward the hard drive to seat the connector.

  • Page 82: Expansion-card Riser, Removing An Expansion-card Riser

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 83: Installing An Expansion-card Riser, Backplane Board, Removing The Backplane Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 84

    6 Remove the backplane board: – If you are removing a 3.5-inch hard drive (two-drive) backplane, press the release latch at the left end of the board, slide the board to its right, and lift the backplane off of the securing tabs. See Figure 3-23.

  • Page 85: Installing The Backplane Board, Sideplane Board, Removing The Sideplane Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 86: Installing The Sideplane Board, System Battery, Replacing The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 87

    5 Remove the system battery. Support the battery connector by pressing down firmly on the positive side of the connector. While supporting the battery connector, press the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector. Figure 3-24.

  • Page 88: Control Panel Assembly, Removing The Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 89: Installing The Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 90: System Board, Removing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 91: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 92

    3 Slide the system-board tray toward the back of the chassis until it locks into position. 4 If applicable, replace the RAC card. See "RAC Card" on page 71. 5 If applicable, replace the TOE key. See "Activating the Integrated NIC TOE" on page 67. 6 Replace the heatsink(s) and microprocessor(s).

  • Page 93: Start-up Routine

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 94: Checking The Equipment, Troubleshooting Irq Assignment Conflicts, Troubleshooting External Connections

    Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections" on page 94. Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously.

  • Page 95: Troubleshooting The Video Subsystem, Troubleshooting The Keyboard

    Troubleshooting the Video Subsystem Problem • Monitor is not working properly. • Video memory is faulty. Action 1 Check the system and power connections to the monitor. 2 Determine whether the system has an expansion card with a video output connector. In this system configuration, the monitor cable should normally be connected to the connector on the expansion card, not to the system’s integrated video connector.

  • Page 96: Troubleshooting The Mouse, Troubleshooting Basic I/o Functions

    Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly. Action 1 Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 4. 2 Enter the System Setup program and ensure that the USB ports are enabled.

  • Page 97: Troubleshooting A Serial I/o Device, Troubleshooting A Usb Device

    Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable.

  • Page 98: Troubleshooting A Nic, Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 99

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 100: Troubleshooting The System Battery, Troubleshooting Power Supplies

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 101: Troubleshooting System Cooling Problems, Troubleshooting A Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 102: Troubleshooting System Memory

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 103: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 104: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 105: Troubleshooting A Sas Or Sas Raid Controller Daughter Card

    See the documentation supplied with the host adapter for information about the configuration utility. Ensure that the hard drive has been configured correctly for the RAID. Exit the configuration utility and allow the system to boot to the operating system. 6 Ensure that the required device drivers for your controller daughter card are installed and are configured correctly.

  • Page 106

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 107: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 108: Troubleshooting The Microprocessors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 109

    16 Replace processor 1 with another processor of the same capacity. See "Removing the Processor" on page 67. 17 Close the system. See "Opening and Closing the System" on page 46. 18 Run the appropriate online diagnostic test. If the tests complete successfully, replace processor 1. See "Getting Help" on page 125. 19 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 110

    Troubleshooting Your System...

  • Page 111: Using Server Administrator Diagnostics, System Diagnostics Features, When To Use The System Diagnostics

    Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.

  • Page 112: Running The System Diagnostics, System Diagnostics Testing Options, Using The Custom Test Options

    Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive. NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program).

  • Page 113: Selecting Diagnostics Options, Viewing Information And Results

    Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device. You can set the following options: • Non-Interactive Tests Only — When checked, runs only tests that require no user intervention. • Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not run when you select this option.

  • Page 114

    Running the System Diagnostics...

  • Page 115: System Board Jumpers

    Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings.

  • Page 116

    Figure 6-1. System Board Jumpers Table 6-1. System Board Jumper Settings Jumper Setting PWRD_EN NVRAM_CLR NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 147. Jumpers and Connectors Description (default) The password feature is enabled. The password feature is disabled.

  • Page 117

    Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" on page 31. The password jumper enables these password features or disables them and clears any password(s) currently in use. NOTICE: See "Protecting Against Electrostatic Discharge"...

  • Page 118: System Board Connectors

    System Board Connectors See Figure 6-2 and Table 6-2 for the location and description of system board connectors. Figure 6-2. System Board Connectors Jumpers and Connectors...

  • Page 119

    Table 6-2. System Board Connectors Connector RAC_CONN2 RAC_CONN1 NVRAM_CLR PWRD_EN DIMM 1 DIMM 5 DIMM 2 DIMM 6 DIMM 3 10 DIMM 7 11 DIMM 4 12 DIMM 8 13 FAN_MOD4 14 CPU1 15 FAN_MOD3 16 FAN_MOD2 17 CPU2 18 FAN_MOD1 19 SIDEPLANE 20 BACKPLANE 21 TOE_KEY...

  • Page 120: Sas/sata Backplane Board Connectors

    SAS/SATA Backplane Board Connectors Figure 6-3 shows the location of the connectors on the SAS/SATA backplane board that supports two 3.5-inch hard drives (Option 1). Figure 6-3. SAS 3.5-Inch-Drive Backplane Board Components - Option 1 backplane power connector Drive 1 connector Figure 6-4 and Figure 6-5 show the location of the connectors on the SAS/SATA backplane board that supports four 2.5-inch hard drives (Option 2).

  • Page 121

    Figure 6-4. SAS 2.5-Inch-Drive Backplane Board Components - Option 2 (Front) Drive 1 connector Drive 2 connector release latches (2) Figure 6-5. SAS Backplane Board Components - Option 2 (Back) SAS A connector Drive 0 connector securing tabs backplane power connector Drive 3 connector securing slots Jumpers and Connectors...

  • Page 122: Expansion-card Riser-board Components And Pci Buses

    Expansion-Card Riser-Board Components and PCI Buses There are two expansion card configurations for this systems. Each riser (center riser and left riser) contains one slot for either a PCI-X configuration or a PCIe configuration. This system supports only one configuration (PCI-X or PCIe) for both risers. Figure 6-6 and Figure 6-7 show the components on the optional PCI-X expansion-card riser boards, including the expansion-card slots and buses.

  • Page 123: Sas Sideplane Board Connectors, Sas Sideplane Board Connectors

    SAS Sideplane Board Connectors Figure 6-8. Side Plane Components SAS daughter card connector chassis intrusion switch control panel connector connector to system board IDE/optical drive connector Jumpers and Connectors...

  • Page 124

    Jumpers and Connectors...

  • Page 125: Technical Assistance, Online Services

    When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

  • Page 126: Autotech Service, Automated Order-status Service, Technical Support Service

    Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 127: Dell Enterprise Training And Certification, Problems With Your Order, Product Information

    Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.

  • Page 128: Before You Call

    Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.

  • Page 129

    Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell. Description of problem and troubleshooting procedures you performed:...

  • Page 130: Contacting Dell

    In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number listed and your call will be routed appropriately.

  • Page 131

    Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Support for XPS portable computers only Home/Small Business Support for all other Dell computers Preferred Accounts/Corporate Support Switchboard Bahamas General Support Barbados...

  • Page 132

    Technical Support (Penang, Malaysia) Country Code: 673 Customer Care (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated Hardware and Warranty Support) Customer Service (Home Sales/Small Business) Customer Service (med./large business, government)

  • Page 133

    City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell™ Dimension™ and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on) Technical Support (printers)

  • Page 134

    Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only Country Code: 45 Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business)

  • Page 135

    International Access Code: 00 Home and Small Business Country Code: 33 Technical Support for XPS portable computers only City Codes: (1) (4) Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax (calls from outside of France)

  • Page 136

    Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: HK_support@Dell.com Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) Customer Care Large Corporate Accounts Global Customer Programs...

  • Page 137

    E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support for XPS portable computers only City Code: 1 Technical Support for all other Dell computers U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K.

  • Page 138

    Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...

  • Page 139

    Country Code: 853 Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and City Code: 4 Electronics and Accessories)

  • Page 140

    Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only Country Code: 31 Technical Support for all other Dell computers City Code: 20 Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales...

  • Page 141

    City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only Country Code: 47 Technical Support for all other Dell products Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard Panama General Support...

  • Page 142

    City Code Singapore (Singapore) Website: support.ap.dell.com International Access Code: 005 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Country Code: 65 Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales Slovakia (Prague) Website: support.euro.dell.com...

  • Page 143

    Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only Country Code: 46 Technical Support for all other Dell products City Code: 8 Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...

  • Page 144

    Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Corporate Sales Transaction Sales...

  • Page 145

    Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 E-mail: dell_direct_support@dell.com City Code: 1344 Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support for XPS portable computers only...

  • Page 146

    Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...

  • Page 147: Glossary

    Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature —...

  • Page 148

    DNS — Domain Name System. A method of translating Internet domain names, such as www.dell.com, into IP addresses, such as 143.166.83.200. DRAM — Dynamic random-access memory. A system’s RAM is usually made up entirely of DRAM chips.

  • Page 149

    expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral. expansion-card connector —...

  • Page 150

    jumper — Small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins. The wire connects the pins and creates a circuit, providing a simple and reversible method of changing the circuitry in a board.

  • Page 151

    NAS — Network Attached Storage. NAS is one of the concepts used for implementing shared storage on a network. NAS systems have their own operating systems, integrated hardware, and software that are optimized to serve specific storage needs. NIC — Network interface controller. A device that is installed or integrated in a system to allow connection to a network.

  • Page 152

    9-pin connector. service tag — A bar code label on the system used to identify it when you call Dell for technical support. simple disk volume — The volume of free space on a single dynamic, physical disk.

  • Page 153

    UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language. uplink port — A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable.

  • Page 154

    Glossary...

  • Page 155

    50 cover closing, 47 opening, 46 removing, 46 damaged systems troubleshooting, 99 daughter card SAS, 56 Dell contacting, 129-130 diagnostic messages, 30 diagnostics advanced testing options, 112 testing options, 112 when to use, 111 DIMMS memory modules, 63...

  • Page 156

    error messages, 31 expansion card removing, 82 troubleshooting, 107 expansion cards installation guidelines, 61 installing, 61 PCIe, 61 PCI-X, 61 removing, 62 expansion slots PCI buses, 122 expansion-card riser board connectors, 122 PCI buses, 122 external devices connecting, 15 fan modules cooling, 48 features back-panel, 14...

  • Page 157

    troubleshooting, 95 memory installation guidelines, 64 installing, 65 system, 63 troubleshooting, 102 memory cooling shroud, 52 removing, 52 replacing, 53 memory module sockets, 63 memory modules removing, 67 messages alert, 30 diagnostics, 30 error messages, 31 hard-drive indicator codes, 12 status LCD, 17 system, 25 warning, 30...

  • Page 158

    83 installing, 85 removing, 83 sideplane board connectors, 123 slots expansion cards, 61 startup accessing system features, 10 support contacting Dell, 129-130 system opening, 46 system battery replacing, 86 system board connectors, 118 installing, 91 jumpers, 115 removing, 90...

  • Page 159

    damaged system, 99 expansion card, 107 external connections, 94 keyboard, 95 memory, 102 microprocessors, 108 mouse, 96 NIC, 98 power supplies, 100 RAID controller (integrated), 105 SAS hard drive, 104 serial I/O device, 97 start-up routine, 93 system cooling, 101 USB device, 97 video, 95 wet system, 98...

  • Page 160

    Index...

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