Remote Assistance - THOMSON SPEED TOUCH 585 User Manual

1.3.4 Remote Assistance

Remote access
Enabling remote access
Disabling remote
access
E-DOC-CTC-20050429-0103 v2.0
You can make your SpeedTouch accessible from the Internet with regard to remote
support. This way, you can allow your helpdesk to access your SpeedTouch™
remotely.
To enable remote assistance:
Go to the SpeedTouch™ pages, as described in
1
Interface" on page 11.
In the menu select Toolbox > Remote Assistance.
2
Click Enable Remote Assistance.
3
Provide the following parameters to your helpdesk:
4
URL (the HTTPs link)
User name
Password
Your ISP is now able to access your SpeedTouch™ via the secure HTTPs link in
5
combination with the provided certificate (a secure authentication mechanism).
For security reasons, after 20 minutes of inactivity, or on reboot, Remote
Assistance will be automatically disabled.
To disable remote assistance:
Go to the SpeedTouch™ pages, as described in
1
Interface" on page 11.
In the menu select Toolbox > Remote Assistance.
2
Click Disable Remote Assistance.
3
Your SpeedTouch™
"1.3.1 Access via the Web
"1.3.1 Access via the Web
17
Chapter 1