Remote Assistance - THOMSON SpeedTouch 536 User Manual

Chapter 1
Your SpeedTouch™

1.3.4 Remote Assistance

Remote access
Enabling remote access
Disabling remote
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You can make your SpeedTouch accessible from the Internet with regard to remote
support. This way, you can allow your helpdesk to access your SpeedTouch™
remotely.
To enable remote assistance:
Go to the SpeedTouch™ pages, as described in
1
Interface" on page
In the menu select Toolbox > Remote Assistance.
2
Click Enable Remote Assistance.
3
Provide the following parameters to your helpdesk:
4
URL (the HTTPS link)
User name
Password
Your ISP is now able to access your SpeedTouch™ via the secure HTTPs link in
5
combination with the provided certificate (a secure authentication mechanism).
For security reasons, after 20 minutes of inactivity, or on reboot, Remote
Assistance will be automatically disabled.
To disable remote assistance:
access
Go to the SpeedTouch™ pages, as described in
1
Interface" on page
In the menu select Toolbox > Remote Assistance.
2
Click Disable Remote Assistance.
3
10.
10.
"1.3.1 Access via the Web
"1.3.1 Access via the Web
E-DOC-CTC-20050429-0099 v1.0