Firmware Update; Keep Equipment Connected During Updates; System Requirements - Shure MV7+ Manual

Issue
cation is displaying the
correct microphone.
Audio is distorted in Auto
Level Mode
Audio is distorted in Manu­
al Mode
Audio sounds higher or
lower pitch than normal.
Microphone has become
detached from the yoke.
General troubleshooting
Note: Contact Shure Service and Repair if you continue to experience any issues.

Firmware Update

Take advantage of additional features and design enhancements by updating the firmware in MOTIV Mix, MOTIV for iOS and
Android, or MOTIV Video for iOS and Android when prompted.
In MOTIV Mix, when a firmware update is available, the Firmware Update Available button will appear in the settings panel of
your MV7+. Select the button to update your firmware.
Leave the MV7+ plugged in until the firmware update is complete. The LED panel pulses amber while the firmware updates.
Contact Shure Service and Repair if you experience any issues.

Keep equipment connected during updates

Keep your MOTIV device connected to your computer or mobile device when updating to ensure that there are no update is­
sues.

System Requirements

Check the MOTIV Mix app or MOTIV mobile apps for the latest information on system requirements and compatibility.
Solution
Select Auto Level Mode to allow the software to control gain settings. Experiment with differ­
ent microphone placements. If distortion persists, consider using Manual mode to adjust
your sound.
Audio distortion usually comes from overloading the microphone, which causes clipping.
Lower your mic gain for the best sound recording.
Your microphone and computer have a sample rate mismatch. To adjust your computer sam­
ple rate settings, go to the Shure FAQ topic for information on correcting sample rate mis­
match.
Note: Windows update 10 v2004 (April 2020) solves this problem.
See the MV7+ Yoke Assembly Topic
yoke and assorted washers. Correct washer assembly is crucial to ensure that your micro­
phone is securely in place.
Quit and re-start the app.
Reboot the computer.
Check for a firmware update in MOTIV Mix, MOTIV for iOS and Android, or MOTIV Video for
iOS and Android.
for step by step instructions for re-assembling your
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