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Issue
Audio is distorted
Left/right stereo channels
do not match video.
Headphone LED flashes.
Audio sounds higher or
lower pitch than normal.
Miscellaneous issues
General troubleshooting
Note: Contact Shure Service and Repair if you continue to experience any issues.
Firmware Update
Take advantage of additional features and design enhancements by updating the firmware on your MOTIV Desktop Application
when prompted. A notification will appear when a firmware update is available. You have the option to download the update im-
mediately or at a later time.
Tip: For best results, before updating the application, make sure that the microphone is connected to your computer. Do not
disconnect until the update is complete.
To access firmware update at a later time, tap the three dots > About > Check for Update. Tap the caret icon and if the
available firmware package is newer than the current version, tap Send to device. Contact Shure Service and Repair if you ex-
perience any issues.
Keep equipment connected during updates
Keep the MOTIV device connected to your mobile device when updating to ensure that there are no update issues.
System Requirements
System Requirements and Compatibility: Mac
•
MacOS 10.13 to 10.15
•
64 bit
Solution
Audio distortion usually comes from overloading the microphone which causes clipping.
Lower your mic gain for the best sound recording.
Depending on the orientation of the recording device, it may be necessary to engage the
Left-Right swap in MOTIV settings. If the audio has already been recorded, you can switch
the left and right channels in most audio editing software.
Your microphone and computer have a sample rate mismatch. To adjust your computer sam-
ple rate settings, go to the
Shure FAQ topic for information on correcting sample rate mis-
match.
Note: Windows update 10 v2004 (April 2020) solves this problem.
It may be useful to reset the app to restore functionality. Perform a hard reset by unplugging
and re-plugging the microphone.
Quit and re-start the app.
Reboot the computer.
Check for firmware update. Tap the three dots in the top right corner and select About
MOTIV > Check for Update
Shure Incorporated
13/17
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